The support team answered rapidly and efficiently. The entire experience with Myscentshops felt very devious. I was originally purchasing something through Sportcheck/North Face and ended up subscribe... See more
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Absolute scam Misleading original email. Turns out you are subscribing to a membership scheme. This is never clearly set out. Had to cancel my card to ensure no further payments taken.
I cancelled my subscription yesterday afternoon and received an email today from Edith confirming a refund. I did not expected a refund. Thank you for your prompt and friendly service which is hig... See more
I'm feeling better because someone called me just now and I explained to him how my money was deducted. I just hope I'll be refunded because I didn't joining their membership.
Hasn’t replied to negative reviews
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I'm much too much satisfied with their…
I'm too much satisfied with their customers care policy. They are loyal and honest. They help me until my issue was resolved. Thank you so much for being helpful
At first I dont really understand maybe…
At first I dont really understand maybe because I did not read the agreement and term and policies, yeah its seems its my fault, but thanks for Edith the one who email me about my account, and yes rightnow it enlighten me about the apps, thank you very much, for still taking care for my case
Unapproved charges
The support team answered rapidly and efficiently. The entire experience with Myscentshops felt very devious. I was originally purchasing something through Sportcheck/North Face and ended up subscribed to Myscentshops. Then I received an email that I was being charged more without any approval on my part. Furthermore, when I cancelled online it said it would take two weeks. I was afraid of being charged even more without consent.
I don't have a clue what is the company…
I don't have a clue what is the company business,what they do or what services they are rendering.
Emily help me to solve my problem.
Jose helped me
Jose helped me, I had issue that a payment was processed without my knowledge and he helped me get a full refund.
This Company is professional and…
This Company is professional and frendly.Imani who works there is great person and a helpful person
Good Escalation
Good escalation support by Paula,she respond to my problem immediately.
Good quick customer service
I was dealing with Phoebe and she went…
I was dealing with Phoebe and she went out her way to sort my issue out
Cancellation of Subscription
I cancelled my subscription yesterday afternoon and received an email today from Edith confirming a refund. I did not expected a refund.
Thank you for your prompt and friendly service which is highly appreciated.
II m still waiting for my return as you…
II m still waiting for my return as you charged me bit you asked me to do that first..
P.R. at its best.
Kevin was a pleasure to do business as he sorted out the communication issue quickly.
He was committed to completing the task as quickly as possible.
I was most impressed with Kevin.
Hello I want to give credit to Jamal…
Hello I want to give credit to Jamal for letting me know what to do. Thank you so much for the great time.
Absolute scam
Absolute scam
Misleading original email. Turns out you are subscribing to a membership scheme. This is never clearly set out. Had to cancel my card to ensure no further payments taken.
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