I've had a few delivery issues, but they got straightened out by customer service quickly. Products are top quality.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I remember pausing my refill subscription online but it didn’t work and got refilled again. I appreciate you customer support service with real agents. I got helped by Trisha and she did a great j... See more
Company replied
Got the product with second carrier, thank you Medication 💊 right on . I recommend myrocky.
Company replied
Overall a good experience. However, even though I indicated to keep the package discrete, It still has the address coming from My Rocky!!!!!! This is Not Discrete!!!!!!! Will have second thoughts be... See more
Company replied
Company details
About myRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You didnt send me what I paid for i…
You didnt send me what I paid for i ordered 20mg ciails you sent 10mg ciails and its not the first time so im very unhappy
30 June 2026
Reply from myRocky
Hi Napoleon,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet your expectations.
Medication dosage is determined by your clinician based on their medical assessment. Patients may request a preferred dosage during their initial assessment, but the final prescribed dosage is determined by the clinician following their medical assessment.
We previously reached out to assist with your concerns and would be happy to continue the conversation. If you'd still like to discuss your treatment or a potential dosage adjustment, please contact us at contact@myrocky.ca so we can help connect you with your clinician.
Very quick and excellent service.
29 June 2026
Reply from myRocky
Hi Mitchell,
Thank you for your kind review! 🚀 We're so glad to hear you had a quick and excellent experience with our service. Our team works hard to provide timely support and a smooth experience from start to finish.
We truly appreciate your support, and if you ever need anything, we're always here to help at contact@myrocky.ca.
I don’t want a regular recurring…
I don’t want a regular recurring monthly order. And trying to figure out how to cancel it online has proven impossible.
Otherwise I’m very happy with the website.
30 June 2026
Reply from myRocky
Hi Dan,
Thank you for sharing your feedback! 🚀 We're glad to hear you've been happy with the website overall.
We're sorry to hear you've had trouble managing your subscription. MyRocky operates on a subscription model, but you can pause or cancel your subscription at any time before your next renewal to avoid future charges and shipments. We understand that the process should be as straightforward as possible, and we appreciate you bringing this to our attention.
If you still need help cancelling your subscription, please reach out to us at contact@myrocky.ca. Our team will be happy to assist you and make sure everything is taken care of.
Thank you again for your feedback and support.
Didn't have much of affect i was…
Didn't have much of affect i was looking for not like 100mg did
29 June 2026
Reply from myRocky
Hi Jamie,
Thank you for taking the time to share your feedback. We're sorry to hear your treatment did not meet your expectations.
Treatment response can vary from person to person. We encourage you to message your clinician through your myRocky account so they can review your progress and determine whether any adjustments to your treatment are appropriate.
If you have any further questions or concerns, please don't hesitate to contact us at contact@myrocky.ca.
My life has changed for the better in…
My life has changed for the better in the past few months. Weight loss has become easier. I’ve lost 22 pounds so far & for the first time in my adult life, I feel I can lose another 10. I am working hard with resistance training & feel extremely strong & healthy. The support from Rocky Health has been truly amazing. Any questions I had have are answered quickly & satisfactorily. There have been no delays on receiving my kit every 4 weeks. I’m over the moon!!!!
29 June 2026
Reply from myRocky
Hi Ellen,
Thank you so much for sharing your journey with us! 🚀 Reading stories like yours is incredibly rewarding for our team.
Congratulations on losing 22 pounds! It's wonderful to hear that you're feeling stronger, healthier, and more confident in reaching your goals. Your dedication to resistance training and your commitment to improving your health are truly inspiring.
We're also so glad our team has been able to support you by answering your questions promptly and making sure your treatment arrives on time every four weeks. Thank you for trusting MyRocky to be part of your journey.
We're cheering you on as you work toward your next milestone! If you ever need anything, we're always here at contact@myrocky.ca.
Reply from myRocky
Hi Robin,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
As discussed during our conversation, we were able to confirm that your emails had been responded to. We appreciate you bringing your concerns to our attention and were pleased to have the opportunity to clarify this with you directly.
If you have any further questions or concerns, please don't hesitate to contact us at contact@myrocky.ca. We'd be happy to assist.
I had specifically paused further…
After speaking with a representative. My issue was worked out. She was very understanding and there shouldn't be any more problem.
Thanks.
30 June 2026
Reply from myRocky
Hi Antonio,
Thank you for updating your review! 🚀 We're really glad to hear your concern was resolved and that you had a positive experience with our support team.
It's great to know our representative was able to listen, understand your situation, and help work things out. We appreciate your patience throughout the process and your willingness to share the outcome.
Thank you for your support, and if you ever need anything in the future, we're always here to help at contact@myrocky.ca.
Finally easy access to medication…
Finally easy access to medication without having to wait for weeks or months to see a doctor, that is, IF you have a doctor. It’s even much better and simpler than going to private clinics. Proud of these 3 Canadians founders of Rocky!
2 July 2026
Unprompted review
Reply from myRocky
Hi Nathalie,
Thank you so much for your thoughtful review! 🚀 We're thrilled to hear that MyRocky has made accessing care and medication easier and more convenient for you. Making healthcare simple, accessible, and hassle-free is exactly why we're here.
Your kind words about our founders and the experience we've built truly mean a lot to our entire team. Thank you for your trust and support. We're honored to be part of your healthcare journey.
If you ever need anything, we're always here to help at contact@myrocky.ca.
Reply from myRocky
Hi Allan,
Thank you for the great review! 🚀 We're so happy to hear you received helpful advice, quick service, and a product that met your expectations. That's exactly the experience we hope to provide every customer.
We really appreciate your support, and if you ever need anything, we're always here to help at contact@myrocky.ca.
Can communicate directly
1 July 2026
Reply from myRocky
Hi Bruno,
Thank you for your review! 🚀 We're glad to hear you appreciated being able to communicate directly with our team. We believe getting the support you need should be simple and straightforward.
Thanks again for your support! If you ever have any questions or need assistance, we're always here at contact@myrocky.ca.
The lady i have been emailing she was…
The lady i have been emailing she was amazing great customer service on time quick response
25 June 2026
Reply from myRocky
Hi Alper,
Thank you so much for your kind words! 🚀 We're so glad to hear you had such a great experience with our team. It's wonderful to know you received friendly service and quick, timely responses throughout your conversations.
We'll be sure to share your feedback with the team; it will definitely make their day! Thanks again for your support, and if you ever need anything, you can always reach us at contact@myrocky.ca.
Terrible customer service.
Terrible customer service. Both numbers have been disconnected!
Also I was over billed two months in a row now. I will involve my bank.
I would pick a different company, not Rocky!
After the review customer service did reach out. Customer service was great, but it is frustrating that initial emails and chats were not enough.
29 June 2026
Unprompted review
Reply from myRocky
Hi Al,
Thank you for the great review! 🚀 We're so glad to hear our team was able to respond quickly and provide clear, decisive answers to your requests. That's exactly the kind of service we strive to deliver.
We really appreciate your support, and if you ever need anything, we're just an email away at contact@myrocky.ca.
Discreet fast n very helpfull
Discreet fast n very helpfull. My only complaint is when I tried to pause my subscription it went through anyway n unfortunately cleaned my bank account out. Product is great and people are nice and helpful.
30 June 2026
Reply from myRocky
Hi Alan,
Thanks so much for sharing your experience! 🚀 We're really happy to hear you've been enjoying the product and that you've found our service discreet, fast, and helpful.
We're sorry about the trouble with your subscription pause. We understand how frustrating it must have been, especially with the unexpected charge. Thanks for sticking with us and for recognizing our team's efforts to help.
We really appreciate your honest feedback; it helps us improve. If there's ever anything we can do for you, just send us a message at contact@myrocky.ca.
Give them s try, you won't be sorry
I've had a few delivery issues, but they got straightened out by customer service quickly.
Products are top quality.
28 June 2026
Unprompted review
Angela's the best!
29 June 2026
Unprompted review
Very responsive and supportive nurse
Very responsive and supportive nurse. Timely shipping. Automatically refunded amount when prices dropped
Without asking. Top notch.
29 June 2026
Prompt & courteous solution to the issue
Prompt response, courteous communications. Remediation came quickly.
24 June 2026
Unprompted review
Customer Service A+++++
Awesome customer service when I had delivery issues. Thank you so much, Angela !!
24 June 2026
Unprompted review
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