RejuvaKnee Reviews 

Products could be better designed anatomically. Maybe men / women versions. Rejuvacare charged my credit card twice for membership to a club I wasn't aware of. Rejuvacare issued credit and I returned the leg wraps for full refund.

I’m not very happy with this company or the customer service. During my recent call to the company, the customer service representative I spoke to was very unhelpful, rude and argumentative. She did not listen to what I was saying, instead choosing to talk over me constantly.
Today, I see that the company has charged my credit card another payment ( 3 weeks after my original payment) and I have no idea why, as I made a single purchase only!
When I attempt to contact the company on the phone number provided, I can get a virtual assistant, and as soon as I ask to speak to a human assistant, the phone call is ended. This occurs on multiple occasions. They also do not respond to emails,

I ordered a Rejuvacare Shoulder Messager and extra extension straps. The package it arrived in looked like it had been packed in somebody’s garage, with a residential looking shipping address to boot. The package did not include the extra straps that I had ordered. STRIKE 1. Two calls into customer service (my call got dropped on one), and a couple of emails later, I was assured that my extension straps should be shipped ASAP.
I still do not have the straps, and have received no correspondence from them. They promised a conversation with a “wellness specialist” to provide complimentary customized usage guidance and techniques. Only problem was that the nifty online calendar they provided to “Claim your FREE 1-on-1 call now” didn’t work. It showed only March (in which there were no
Times available), and you couldn’t select April.
The phone number they provided for “Ben” in the Rejuvacare Health and Wellness department was a total dead-end. STRIKE 2. Lastly, today I saw an unauthorized charge on my credit card for $42.95. Luckily, I caught it before it posted to my account.. STRIKE 3. To be honest, I am not sure if this company is real. If they are, they really should consider spending more on getting the product fulfillment and customer service right than on the marketing that just makes them (look) like they are a real business. Exercise caution, folks.

I cancelled my order within minutes after I placed it inadvertently. You refused to acknowledge the cancellation. Why? How does it help you to make an enemy out of potential customers?

Anna was very proactive and helpful. She assisted me promptly.

Thank you.

My credit card was charged immediately then I got a message on my phone asking me to finalize my order. But after I sent a message back saying my card had already been charged, I got an email stating confirmation and thanking me fo my order! I guess I had inadvertently left the site early and didn’t realize it! Sorry for the mixup, I did it from my phone.

They advertised their product well. They seem to be precise in telling you how the product works, how to use the product and offered other things that may help speed up the healing process. I will give another review after I receive it and see if it works.

If I could give less than a 1 star I would. There is no customer service! Called at least 5 times, on hold and then dumped out. I have string of emails with broken promises to refund my return from Feb 23, 2026 and still waiting. Now they are advising to wait another 2 weeks! Even though my case was reportedly escalated. Escalated where? This has been the worst customer service experience I've had in a very long time.

I appreciated the extra effort that Jopham went through to determine the status of the shipment of the final parts of my order that had been missed. Although the parts had not shipped yet, his extra perseverance to determine the true status definitely impressed me. Now let's see if the rest of the organization can come through.

RejuvaCare Support
I have not received my shoulder device that I ordered in early February. I have contacted them many times, please deliver the device or provide a refund as stated on your website. Neither one of my requests has happened. All that has happened is they claim my address cannot be found and they ask for my addresses multiple times.I even sent them my residence as shown on Google Maps!

Rick, the agent with Rejuvacare was very helpful and solved my problem right away. He had some great tips on how to use my products and I really appreciate his help.

I developed neuropathy after undetected lyme disease. My walking is.limited. I was.looking for something to help circulation and give my body what was too painful to do on my own. When I saw the ankle pieces and what they did I decided to try it. The price was reasonable and not trying to rip people off. I have added additional items from them and all have been helpful. There is a real caring at this company. And keeping prices so they are affordable for everyone is one of their goals. When I needed customer service it was such a pleasure because it was responded to quickly and communication was great. And I have been benefitting by using their products. And I like that I can USB charge . And one more thing. The knee thing can also be used with additional straps included for the shoulder. It's great to help the body naturally. Most people don't know of these options at affordable prices.

I still have not received the red light device from my order. The knee massager doesn’t work; it won’t turn on. I left you a message through your chat feature several days ago about this and have had no response. Change whoever you use for shipping—they’re asleep at the wheel. Get your shit together or you’re gonna go out of business.

The five stars are the genius level rating!
Even though it took more time at the outset during the ordering process before I could complete my order, it was worth every minute.
From the beginning of your research and all the various obstacles you encountered and when you thought that you had designed your product the best way possible for your wife’s needs, then you realized more had to be changed to accommodate her needs and everyone else’s. You never gave up perfecting your products and adding the best methods 3 treatments in 1 product is the best solution. You shared so much detail about your design and costs of manufacturing your products and services and Patents you had to secure for each one of them and do all the marketing thereof, so much detail. Thank you for sharing all that wonderful information with me.

5 star until long rant at end trying to sell you more stuff. made me have buyers remorse.

This appears to be a very good item but at my age of 95 it is just too much for me to handle.

customer service rep. cris was great

Speaking with the representative (Rick) who helped me , he’s very respectful and easy to

I was happy to and approved purchase of the shoulder massager but the video relentless continued and when I declined the additional items and closed the window I was charged an additional amount for an item I did not want and did not approve purchase of.
Talked with a customer service individual who hopefully corrected the error.
If I had known I would have bought NOTHING !