Customer service representative Sadia, Matthew and Vicky was very helpful in helping to sort out issue with my order promptly. Also I love the consistency of MP’s whey protein and the clear whey prote... See more
Company replied
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See what reviewers are saying
Cheap prices, good sales. Very poor international delivery to Hong Kong. Exceeded "estimated delivery date" by two weeks with no help provided other than "wait until a month has passed before contacti... See more
Company replied
I would like to thank the Myprotein Quality Team for looking into the quality issue of the delivered Myprotein product seriously. I have received some vitamins with the "Best Before End" dates pr... See more
Company replied
Much protein snack let me select. I love high protein / Fibre, low cabs protein Bar very well. Please try to make more any like as tea flavor...e.g. Indian Masala Chai, Chinese Oolong tea, Japanese Am... See more
Company replied
People also looked at
Very good customer service
Customer service representative Sadia, Matthew and Vicky was very helpful in helping to sort out issue with my order promptly. Also I love the consistency of MP’s whey protein and the clear whey protein is also super good. Definitely recommended.
14 April 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Faster comment and kindly help when…
Faster comment and kindly help when customer face the products issue , althought I getting bad experience this time, but feeling good at pasts.
4 December 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Refund of products (Quality Issue)
I would like to thank the Myprotein Quality Team for looking into the quality issue of the delivered Myprotein product seriously.
I have received some vitamins with the "Best Before End" dates printed on the bottles that are too soon for me to have consumed the entire bottle.
The Myprotein quality team (staff - Jack who made the reply) then helped me to make a refund of these items and ensure that there is plenty of time for customers to consume their products between receiving the goods and their BBE dates.
27 November 2025
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Missing items, terrible customer service not helping
I had a delivery mysteriously disappear, i.e. not delivered, after over a month. Customer service took over a week after my message to take action, and said they would send a new shipment. That took another week and when it finally arrived, it only contained 2 boxes instead of the 24 that I ordered. When I informed them of this, they said they would send the rest. However, they didn't send anything and a week later I chased again. They then changed their tune and asked for a whole lot of irrelevant questions and made me fill up a form saying I didn't receive the shipment. Firstly, this should've been done when I informed them of the issue, rather than after they told me they would ship the balance and didn't. Secondly, this isn't a delivery issue anymore but an issue with them not packing the right number of items. The form itself said I didn't receive the shipment, which is untrue and the courier company would've simply said I signed for the package, which I did. They also kept asking for information like my address and details of the incident which I had already sent and they have, but clearly they are too lazy to check this.
9 December 2024
Unprompted review
Reply from Myprotein
Hello YK,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Terrible customer service
Terrible customer service
1. I have an issue with my parcel which held by custom
2. The vitamins are not allowed to be deliver to Macau without approval as confirmed by the official
3. Customer service keep reply me with the same response and ask me to go to custom again to pay duty fee which is not the case
4. Agent Sinenhlanhla came out of no where before my problem is solve and asked me to make review. I think the customer service never think from the guest point of view.
5. No teleservice agent which is very unhelpful.
6. I love your product and have purchase many times, totally disappoint with the customer service. It took more than 3 weeks but no outcome.
16 October 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Crooks
Placed an order worth $2400 on July 27 to be delivered to Hong Kong.
Delivery estimate was July 31 - August 2.
Today is August 6 and I do not yet have my order yet.
Got in touch with customer care and they are the most horrible agents I have dealt with. Agent claims the order is lost in transit. And ask me to wait for 30 freaking days.
No refund . No replacement. Order #594569156.
Please do not
27 July 2024
Unprompted review
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Placed an order online
Placed an order online, forgot to input my unit number, contacted customer service Hong Kong , been told unable to add unit number on system, asked to call courier company once been dispatched which is very disappointing! What is the purpose of having customer service team if being unhelpful? Since items have not been dispatched, shouldn’t t be an issue by adding unit number!
26 March 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Zero customer service
Zero customer service - missing parcel over 5 weeks and they will send generic messages with no way to help. Avoid purchasing at all costs
4 January 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Myprotein is cheating on customer (Customer services part)
MyProtein confirmed there is quality problem via message to me, and confirmed for the refund to me. But then after I put a nice comment here, they said they don't have quality problem.
It is a cheating on customers. How can i abandon my pervious good comment?
2 January 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
I have talk to lindi she provide the…
I have talk to lindi she provide the good service and she is really helpful. Thank you very much.
10 July 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Nina's reply is straight to the point
Nina's reply is straight to the point, providing possible solutions to facilitate my needs. I like her
23 June 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Service!
Jennenne was great! Helped a ton and answered all my queries!
13 April 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Solve my problem
Solve my problem, the agent had a well knowledge of there product
21 February 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Free gifts? In my and your dreams only!!!
Is it possible to give no stars at all to this company's website, esp. with the checkout process in particular the free gift offer? The fact is that the site offers a free gift for orders of over $900. After a tedious time, I have gathered a basket of over $900 then selected the free gift, but somehow I did not receive my free gift with my order. Customer service has been dodging the issue with robotic replies shifting the blame back onto me. To be honest, I think the customer service team wouldn't have to work so much if the site actually works as stated.
27 November 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Further to the reponse from myprotein
My account is under my emails which we have been in contact within
Further to the reponse from myprotein, you have found the time to reply on trustpilot and lie about responding to me on myprotein. As previously stated, I left my phone number and email address as alternative communication sources to the account and I have not recieved any form of communication from you. I even took the time to check my account for the 50th time in the last two weeks.
I would appreciate it if customer service could serve their customers. Thanks.
The most unhelpful customer service. How can a company be allowed to function as a business with the automated messages. No phone number, email or whatsapp available.. I provided my phone number for them to call me but the only response they can provide is 'It has been sent to customer service and if there is anything else they can do to help, please ask.' - I have asked, 18 times and don't get any answers!!
Where are my products!? Where is my refund!? Where are my answers!?
DO NOT USE THIS COMPANY!!!
7 June 2022
Unprompted review
Reply from Myprotein
Hello Ste,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Amy
They have the worst customer service…
They have the worst customer service ever. All the responses are auto-generated and the customer representatives are rude and not helpful at all. I’ve ordered on 31/10, which says 1/11 would be dispatched. After multiple emails / online conversations , no one seem to solve the issue. They like to use the word “ investigating” . I used to like my protein products but now, I will re consider.
I hope there’s someone can handle my order professionally. They used to send their products out within 1 week , and now …. I don’t even know if I will get my order.
9 November 2021
Unprompted review
Reply from Myprotein
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Shipping is really effective and the…
Shipping is really effective and the products with good design really fit to me
31 March 2021
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Fast deivery and always up to date!!!
29 March 2021
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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