My Perfume Shop Australia Reviews 

4,273
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,851 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent and reasonable prices, often finding them to be the best in the market for genuine products. Many appreciate the wide selection and authenticity of the perfumes, with some noting quick dispatch and timely delivery for their orders. Reviewers also highlight positive interactions with customer service, describing staff as responsive and helpful. However, some people were dissatisfied with significant delivery delays, often experiencing orders taking weeks or months to arrive without prior notification of backordered items. Reviewers frequently report poor communication, including ignored emails and difficulty reaching customer service for updates. Additionally, some customers received incorrect products or did not receive all items they paid for, leading to frustration and unresolved issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the authenticity,... See more

Order

Customers had ambiguous experiences with order, with some reporting easy navigation, reasonable prices, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and easy delivery,... See more

Price

Consumers express high satisfaction with the pricing, frequently describing them as reasonable, amazing, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and original product.I lked dealing with this company and would recommend them. Thanks.

Rated 3 out of 5 stars

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose w... See more

Rated 5 out of 5 stars

Of all the perfumes I have ever worn and ordered from My Perfume Shop Australia (MPSA), Chanel No. 5 is the only one with the ability to take me back in time more than 5 decades. Seriously! Just after... See more

Rated 5 out of 5 stars

Great response time and reasonable prices. I couldn't get the Mercedes Black locally but went online found the perfume shop and got 1. Sensational thank you and they give you the choice of buying a te... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(4,273)

1,817 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible. Never order from them.

Ordered perfume got an email saying delivery may be delayed. Nothing for a month. Every email I send I get back the same generated response. I’ll never order from them again. Contacting my bank to cancel the transaction.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Such great prices

Such great prices, fantastic selection of high end and Middle Eastern fragrances. Some hard to find gems. I was so happy with my order, all genuine products, well packed and arrived promptly. I’m already adding to my cart for my next order.
Thanks so much #217661

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Being a first time buyer

Being a first time buyer was a little hesitant, but so far so good the biggest plus has been communication it has been great and very responsive for any concerns or issues in end 5 stars will use again. Prices have been good also.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

A terrible experience! I do not recommend!

I would not recommend purchasing from this company. My order took two months to arrive! I was informed that it was a ‘preorder’ but not given any opportunity to cancel the order even though I communicated with them several times. Their messages were repetitive and unhelpful, and I sincerely think that their intention was purposeful. I will not be using them again!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a bottle of Hermès Terre…

I ordered a bottle of Hermès Terre d'Hermès about two months ago. The fragrance is long-lasting and the scent is exactly as I remembered. The packaging was secure and the bottle arrived in perfect condition.It's a classic scent that I'll likely repurchase from this shop again.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience


Order #219047

I had a great experience with My Perfume Shop Australia. The ordering process was easy, the prices were very competitive, and my perfume arrived quickly and was well packaged. Everything was exactly as described, and I'm very happy with my purchase. I would definitely shop here again and highly recommend them to anyone looking for genuine fragrances at great prices.

8 July 2026
Unprompted review
Rated 2 out of 5 stars

I ordered my perfume for my…Granddaughters birthday. Can't remembrt purchase date but her birthday was 27 June so two weeks prior to that but you should have a record of the purchasde

I ordered my perfume for my Granddaughters birthday 2 weeks before her birthday and had it delivered straight to her. It arrived 4 days after her birthday. I have sent this information to you previously and know one has even bothered to respond to me. I won't use you again or recommend you to my friends. However, if you would like to reach out and hear about my poor experience. Please do.

Marise Weir 0438931587

11 June 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM..

TOTAL SCAM... I ordered a $489 bottle of - Baccarat Rouge 540 EDP.
It has absolutely no smell at all - as in it was basically a bottle of water!
When I complained, after stuffing me around for days, they declined my return as they said it "has been opened" - of course it has... that's how I know it has no smell.
I have now lodged a complaint with the Queensland Office of Fair Trading.
DO NOT TRUST THEM!!!

6 July 2026
Unprompted review

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