My Perfume Shop Australia Reviews 

4,354
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,891 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the extensive selection of genuine fragrances. Many also reported quick dispatch, secure packaging, and efficient delivery, finding the ordering process straightforward and appreciating helpful customer service. However, some customers also noted significant issues. Many reported extensive delays, sometimes months, or non-delivery of orders. Frequent complaints included poor communication, lack of updates, and difficulty reaching support. Reviewers also faced problems with items being out of stock post-purchase, incorrect products, or struggling to obtain refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the great selection of beautiful and... See more

Order

People report ambiguous experiences with order, with some customers praising the fast and secure delivery... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising its speed and efficiency, often... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent communication... See more

Price

Customers had positive experiences with price, consistently reporting satisfaction with the product and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve just received my order after months of waiting. Thanks to Aubrey for making it happen. She’s so professional and given me choices . I really appreciate it.

Rated 3 out of 5 stars

Although the product that I ordered was correct and genuine, my order didn’t get shipped until 12 days later, so it took over three weeks to arrive. I sent a message to the perfume shop asking if ther... See more

Rated 3 out of 5 stars

Communication is really lacking and not clear when good will be received. I contacted them multiple times before receiving a reply which was received days later. If you cancel your order, you lose w... See more

Rated 5 out of 5 stars

Great selection of beautiful fragrances! Nicole has been an absolute pleasure to deal with. The fragrance I wanted is out of stock due to the Middle East problem but she helped me with another fragra... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(4,354)

1,893 reviews in the last 12 months

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Rated 5 out of 5 stars

My classic memory jogger

Of all the perfumes I have ever worn and ordered from My Perfume Shop Australia (MPSA), Chanel No. 5 is the only one with the ability to take me back in time more than 5 decades. Seriously! Just after I was first married (December 1974) and moved to Sydney with my husband, I met his boss who worked for a cosmetic company. Her favourite and only perfume was Chanel No. 5. I fell in love with it from our first meeting. Its feminine, soft and lingering perfume is unforgettable. Recently I purchased a small bottle from MPSA and discovered it acts on my memory like lightning. Suddenly I was transported back to the time when I was 22 and ready to take on the world.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Company refused to send out the half of…

Company refused to send out the half of the order that was in stock (the item needed) when I contacted the store I was ignored on WhatsApp and email multiple times before they finally agreed to send the items separately so the present arrived on time… 2 weeks later and still no item and no shipping information and radio silence again… I love giving $150 for nothing and not having a present to give my partner on his birthday… it was ordered a month in advance…

20 June 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They were not transparent that the order was a "preorder" when I purchased it. It took two months to get sent my perfume. I asked 7 times to cancel the order when it was significantly delayed, and only got the same AI response over and over again. Then when I received it I have asked multiple times for a refund, and again, the same AI response over and over again. They advertise a "no fuss returns policy" which is clearly false, and they also advertise that you can cancel an order for a refund it if is more than 14 days delayed and hasn't been shipped, which is also false. Save yourself the hassle, don't support this dodgy company.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Oh my word…..don’t order from this…

Oh my word…..don’t order from this company if you want your perfume soon. They take forever to deliver and sometimes don’t even have the perfume in stock but have to order it from their supplier overseas. I ordered a perfume on the 17/6 to take with me to South Africa for my niece and the invoice said delivery between 25-30 June. I leave on the 14/07 and it will still not be here for me to take with. I will never order from them again.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible. Never order from them.

Ordered perfume got an email saying delivery may be delayed. Nothing for a month. Every email I send I get back the same generated response. I’ll never order from them again. Contacting my bank to cancel the transaction.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Such great prices

Such great prices, fantastic selection of high end and Middle Eastern fragrances. Some hard to find gems. I was so happy with my order, all genuine products, well packed and arrived promptly. I’m already adding to my cart for my next order.
Thanks so much #217661

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Being a first time buyer

Being a first time buyer was a little hesitant, but so far so good the biggest plus has been communication it has been great and very responsive for any concerns or issues in end 5 stars will use again. Prices have been good also.

11 June 2026
Unprompted review

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