The staff at My Pension Expert are professional and friendly. This is the third time they have helped and advised me on the renewal of my fixed term annuity plan. They seamlessly handled t... See more
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Review summary
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Brilliant advice, very thorough and everything explained, and all options explained completely. It is a very difficult process to understand, and can be difficult. I was contacted at every stage of... See more
Company replied
I am happy to recommend My Pension Expert. My experience from the first phone call to the last email has been for me so helpful. Firstly we discussed my finances and best options again to suit m... See more
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Kept informed at every stage of the process. Lots of advice and really matched it against my requirements. Gave me choices of products in an unbiased way. Very professional. Reasonable rates. Would de... See more
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Company details
Written by the company
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Written by the company
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Contact info
Colonnades house, DN1 3BW, Doncaster, United Kingdom
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Pre-retirement advice
I found the advice given to me very helpful. From start to finish setting up my policy was run efficiently. Contact and support has been provided to a high standard.
4 June 2026
Reply from My Pension Expert
Hi Andrew,
Thank you for your wonderful review! We’re delighted to hear that you found the advice helpful and that setting up your policy was handled efficiently from start to finish. We are always here if you need further support!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Busybee,
Thank you for your 5-star review! We are delighted that you received excellent customer service throughout. We are always here if you need further support!
Elyse at My Pension Expert
Amazing service
From my first contact with pension experts they have been amazing always explaining everything clearly to me in a way I understand. I have been dealing with Charlotte Frost-Ward and she has been amazing with always keeping me up to date with what is happening and chasing my pension provider for me. I have felt confident with her services and know I can always message her when I have a query and she is quick to come back to me.
3 June 2026
Reply from My Pension Expert
Hi Paula,
Thank you for your lovely review! We’re delighted to hear that you felt supported and well informed throughout the process. Charlotte will be especially pleased to read your kind words! If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent from start to finish.
25 May 2026
Reply from My Pension Expert
Hi Jacqueline,
Thank you for your 5-star review! We are so glad that you had an excellent experience from start to finish. If you ever need further support, we are always here to help!
Elyse at My Pension Expert
Excellent professional advice when…
Excellent professional advice when organising my fixed-term annuity. This is the second time that I have used My Pension Expert and I would recommend them.
29 May 2026
Reply from My Pension Expert
Hi John & Jane,
Thank you for your fantastic review! We’re really pleased to hear this is the second time you have used My Pension Expert. It is great to know you received excellent professional advice when arranging your fixed-term annuity!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
They kept me informed and updated every…
They kept me informed and updated every step of the way.
29 May 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your 5-star review! We’re pleased to hear that you felt informed and updated at every step of the way. We are always here if you need further assistance!
Elyse at My Pension Expert
No pressure ,lots of support. Excellent service.
From the very first contact every person that I spoke to, had email contact with or in someway dealt with at My Pension Expert ,was helpful and supportive. Making such an important decision as what to do when a pension matures is so stressful and overwhelming but I was guided through every step . The financial advisor listened to my thoughts and concerns and really tried to put my mind at ease . I never felt pressured , and queries were replied to promptly .Once I had made my decision I was helped with the relevant paperwork and was regularly kept up to date with how things were progressing . I didn't have to do any of the chasing with the old or new pension Companies .
Excellent service worth every penny .
31 May 2026
Reply from My Pension Expert
Hi Tina,
Thank you for your glowing review! We’re truly pleased to hear that every member of our team you dealt with was helpful and supportive from the very first contact. We’re especially glad your financial advisor took the time to listen to your thoughts and concerns and that you never felt under pressure!
Elyse at My Pension Expert
An easy journey
Staffs were curtious and we'll informed. They explained everything in n easy to understand language. We were kept updated on how things were proceeding on a regular basis.
28 May 2026
Reply from My Pension Expert
Hi Malcolm,
Thank you for your wonderful review! We’re delighted to hear that our staff were courteous and well informed, and that everything was explained clearly and in an easy to understand way. We are always here if you need further support!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Leslie,
Thank you for your review! We’re glad to hear you found the service friendly and that everything was fully explained. We appreciate your feedback!
Elyse at My Pension Expert
Good understandable information
Good understandable information. Lots of patience, and explanation of the process.
Happy
27 May 2026
Reply from My Pension Expert
Hi Helen,
Thank you for your lovely review! We’re really pleased to hear that you found the information clear and easy to understand. If you ever need anything, we are always here!
Elyse at My Pension Expert
The whole process was dealt with…
The whole process was dealt with seamlessly and was taken good care of and given good advice when my knowledge of pensions was limited
31 May 2026
Reply from My Pension Expert
Hi Alan,
Thank you for your kind review! We’re so pleased to hear that you found the process seamless and felt well supported throughout. We are always here if you need further assistance!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi G Guinn,
Thank you for your 5-star review! We are so glad to hear that you found our explanations clear and our staff personable. If you need anything in the future, we are always here!
Elyse at My Pension Expert
Great service from start to finish
Great service from start to finish . Highly recommended
29 May 2026
Reply from My Pension Expert
Hi Jacqui,
Thank you for your kind review! We’re delighted to hear you were pleased with the service from start to finish. We are always here if you need assistance!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Request Resolved
Unfortunately, for the second time we were not informed that our IFA was unavailable (possibly long term) and our latest request for an update on various matters was not picked up for over two weeks. That said, as soon as MPE did respond, our requests were handled quickly and professionally and we were kept informed of progress at all times. It was a little bit confusing in that we were emailed by different members of staff on the same issue and not by a single point of contact. Our recent telephone conversation with a senior member of staff was extremely helpful and constructive and put our minds at ease. It’s a shame that face to face annual reviews have gone, but that is industry standard. We do feel confident in MPE handling our financial affairs.
29 May 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your feedback! We are sorry to hear about the delays and the confusion around communication and point of contact, and we appreciate you highlighting this.
We are pleased that once we responded your requests were dealt with quickly and professionally, and that your recent conversation with a senior member of the team was helpful and reassuring.
If you ever need further assistance, please don't hesitate to reach out!
Elyse at My Pension Expert
Cannot fault them
29 May 2026
Reply from My Pension Expert
Hi Kathy,
Thank you for your 5-star review! We're really pleased to hear you had such a positive experience. If you ever need anything in the future, we are always here to help!
Elyse at My Pension Expert
The whole process was a positive…
The whole process was a positive experience, they took into account my situation and listened to my wishes. With their help I was able to make an informed decision from the options available to me. Everybody was very helpful and kept me informed throughout the whole process.
29 May 2026
Reply from My Pension Expert
Hi Phil,
Thank you for your lovely review! We’re so pleased to hear that you had such a positive experience with us. We’re glad we could help you make an informed decision and that our team kept you updated every step of the way. We are always here if you need further support!
Elyse at My Pension Expert
I found the people I dealt with to be…
I found the people I dealt with to be open, friendly and honest. They went out of their way to ensure I understood what they were advising and I never felt even remotely pressurised into making a decision
21 May 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your kind review! We’re delighted to hear that you found our team open, friendly and honest throughout the process. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
I was in a predicament
I was in a predicament regarding redundancy and needing to pay off my mortgage as soon as possible, together with paying-off additional debt/s. Thanks to the priority afforded, I was able to meet my commitment/s through accessing cash at the earliest opportunity. Reece in particular was fantastic, Ben as well from the outset, and wouldn't hesitate to request assistance in the future. Thank you.
28 May 2026
Reply from My Pension Expert
Hi David,
Thank you for your lovely review! We’re really pleased to hear we could help you through a difficult situation and that you were able to access funds when you needed them most. We will also make sure your kind words onto our team.!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Nigel,
Thank you for your kind review! We’re delighted to hear you found the service great and the advice helpful. We are always here if you need further support!
Elyse at My Pension Expert
Icame across this company on social…
I came across this company on social media while trying to arrange my pension by myself.They didn’t pressure me to sign up but pointed out to me the difficulties I could face with that course of action.They explained clearly the procedure they would adopt for me,the timescale and the cost so I knew all along what I would receive and how much I would pay.Overall an excellent service provided by friendly professionals that I cannot fault.
25 May 2026
Reply from My Pension Expert
Hi Paul,
Thank you for your review! We’re pleased to hear you found our team clear, friendly and professional, and that everything was explained to you throughout the process. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
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