The staff at My Pension Expert are professional and friendly. This is the third time they have helped and advised me on the renewal of my fixed term annuity plan. They seamlessly handled t... See more
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Review summary
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Brilliant advice, very thorough and everything explained, and all options explained completely. It is a very difficult process to understand, and can be difficult. I was contacted at every stage of... See more
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I am happy to recommend My Pension Expert. My experience from the first phone call to the last email has been for me so helpful. Firstly we discussed my finances and best options again to suit m... See more
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Kept informed at every stage of the process. Lots of advice and really matched it against my requirements. Gave me choices of products in an unbiased way. Very professional. Reasonable rates. Would de... See more
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Company details
Written by the company
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Written by the company
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Contact info
Colonnades house, DN1 3BW, Doncaster, United Kingdom
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reassuringly kept in touch
Reassuringly kept in touch with every step of the way while transferring my pension pot.
17 June 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your review! We are pleased to hear you felt reassured and well informed throughout the process and that communication was consistent while your pension pot was being transferred.
Elyse at My Pension Expert
Very good communication throughout the…
Very good communication throughout the process.
Professional team were always available to address my queries an provide regular updates on the status.
5 June 2026
Reply from My Pension Expert
Hi D.Davis,
Thank you for your feedback! We're pleased to hear you found our communication clear and the team professional and responsive throughout the process. We are always here if you need further support!
Elyse at My Pension Expert
ok not entirely happy
The people I spoke to were very good but did not do everything I wanted but I am reasonably happy with the outcome. spoke to 20 different people over the months it took to set it up.
11 June 2026
Reply from My Pension Expert
Hi Mike,
Thank you for your feedback! We're glad to hear you were happy with the people you spoke to and the overall outcome.
We understand your comments about the length of the process and the number of contacts involved. We appreciate this and will use your feedback to look at ways we can make the experience smoother and more consistent.
Elyse at My Pension Expert
My Retirement
Fantastic help and support. I was updated throughout the process, and my questions were answered in a clear, concise and understandable manner.
Thank all at My Pension Expert. Vert impressed.
11 June 2026
Reply from My Pension Expert
Hi Gary,
Thank you for your kind review! We're delighted to hear you felt well supported throughout the process and that your questions were answered clearly. If you need anything in the future, we are always here!
Elyse at My Pension Expert
Good friendly service
Good friendly service, everything clearly explained. One small criticism, I thought the actual transfer of funds could have been communicated better.
14 June 2026
Reply from My Pension Expert
Hi Clive,
Thank you for your feedback! We're pleased to hear that you found our service friendly and that everything was explained clearly.
We also appreciate your comments regarding communication during the transfer of funds. We'll take this on board as we continue to enhance our service.
Elyse at My Pension Expert
Very good interaction
Very good interaction. Very happy with the advice that I was given. Excellent support team quickly dealt with a minor problem
8 June 2026
Reply from My Pension Expert
Hi Amir,
Thank you for your wonderful review! We're delighted to hear you were happy with the advice you received and that our support team was able to resolve your issue quickly. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent service and made things easy…
Excellent service and made things easy to understand
12 June 2026
Reply from My Pension Expert
Hi Mr Shead,
Thank you for your 5-star review! We’re delighted to hear that you received excellent service and found everything easy to understand. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent service
Staff friendly and helpful. Process smooth and uncomplicated. Advice sound. Reasonable fees.
12 June 2026
Reply from My Pension Expert
Hi Paul,
Thank you for your lovely review! We’re so pleased to hear that you found our team friendly and helpful, and that the process felt smooth and uncomplicated. We are always here if you need further assistance!
Elyse at My Pension Expert
Very satisfied customer
Very efficient and helpful in explaining the process also prompt with updates. Extremely nice people to deal with and making the process easy to get through Thanks again to the team
12 June 2026
Reply from My Pension Expert
Hi A R Hayes,
Thank you for your kind review! We’re delighted to hear that you found the process efficient, straightforward and well explained. If you ever need anything in the future, we are always here!
Elyse at My Pension Expert
Attempting to Draw Down Money From Investments Made Unnecessarily Difficult
My wife and I have investments that My Pension Expert manages. We have had these investments for many years and hardly touched them in the past. Originally other companies / financial advisers managed them, but they were taken over by My Pension Expert. My wife and I decided we wanted to cash in a proportion of our investments (not a large proportion) and all we have experienced are delays and obstruction. We had a call with a financial adviser today who kept repeating his advice to keep the money invested. He gave his rationale which we listened to but we maintained our decision to cash in. He didn’t seem to know what to do, but said he’d phone me back at 6 pm. He didn’t call, but just sent an email stating I should phone the investment platform myself if I still wanted to do this. It has now been over three weeks since my wife sent an email saying we wished to cash in a proportion of our investments and nothing has happened other than long phone calls trying to persuade us not to do this. We have good reasons for doing what we wish to do, but I don’t think we have been listened to and instead a “high pressure sales” type approach has been adopted where it almost feels like we will not be supported in any way to draw down some investments. I don’t think the system of not having an individual financial adviser works at all well; I suspect these different financial advisers are on some targets to keep investments in place and that takes precedence over the investors wishes. We have previously had no issue drawing down on our investments by simply sending an email to our ongoing financial adviser. I am considering making a complaint to the company, securing the services of an alternative financial adviser / company, or even seeing what the Financial Services Ombudsman Service has to say. Seriously disappointed today.
11 June 2026
Unprompted review
Reply from My Pension Expert
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your recent experience and appreciate you taking the time to share your concerns.
We understand how frustrating delays and poor communication can be, particularly when making important financial decisions. Your comments have been passed to our Compliance Team, who will review the matter and be in touch with you shortly.
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Peter,
Thank you for your 5-star review! We are really pleased to hear that you got the outcome you were looking for and that our team could support you along the way. We are always here if you need anything in the future!
Elyse at My Pension Expert
Plenty of contact
Plenty of contact . All staff pleasent and professional . Made everything quite straightforward
8 June 2026
Reply from My Pension Expert
Hi Customer,
Thank you for your kind review! We are pleased to hear you experienced plenty of contact and found our staff pleasant and professional. We are always here if you need further assistance!
Elyse at My Pension Expert
Felt guided through the process very…
Felt guided through the process very well, friendly advisors on hand. Calls dealt with in a prompt and timely manner. Would recommend this company to others.
9 June 2026
Reply from My Pension Expert
Hi TJ Wicks,
Thank you for your lovely review! We're delighted to hear that you felt well guided throughout the process and found our advisers friendly and supportive. If you ever need anything in the future, please don't hesitate to reach out!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://bit.ly/4otFmIC
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Tony,
Thank you for your lovely review! We are pleased to hear the process felt easy and that we could take the hard work off your hands. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
I was starting to panic as my…
I was starting to panic as my retirement date was approaching far too quickly, I had three pensions and wanted to know what my best options were, initially i spoke to an adviser who was very helpful, and was able answer the worries that i had, guiding me to a suitable solution,
The process of transferring my three pensions into one took a long time, this was nothing to do with the staff at My Pension Expert, it was down to the pensions i was closing and moving, I was updated every week by Reece as to how things were going,
I'm so glad i finally contacted MPE because i had no idea what to do, A big thank you to everyone who kept me updated and walked me through the whole process,
4 June 2026
Reply from My Pension Expert
Hi Dave,
Thank you for your glowing review! We’re really pleased we could help provide reassurance and guidance as you approached retirement and explored the best options for your pensions. It’s great to hear our adviser was able to address your concerns and support you in finding a suitable solution.
We understand pension transfers can sometimes take longer than expected, so we’re delighted to know the regular updates from Reece helped keep you informed throughout the process. If you ever need further assistance, please don't hesitate to reach out!
Elyse at My Pension Expert
Excellent highly recommended
8 June 2026
Reply from My Pension Expert
Hi Clare,
Thank you for your wonderful review! We’re delighted to hear you had an excellent experience with us. If you need anything in the future, we are always here!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Informed non pressured guidance with…
Informed non pressured guidance with client choice as the guiding principle. Easy people to deal with..
2 June 2026
Reply from My Pension Expert
Hi Mr J Goss,
Thank you for your kind review! We’re really pleased to hear you appreciated our informed, no pressure approach and our commitment to putting client choice first. It’s great to know you found us easy to deal with too. We are always here if you need further support!
Elyse at My Pension Expert
Reply from My Pension Expert
Hi Andrew,
Thank you for your review! We’re delighted to hear you found our staff friendly, helpful and knowledgeable, and that we kept you informed throughout. If there was anything we could've done to make your experience a 5-star, please let us know!
Elyse at My Pension Expert
Highly recommended
From the outset, MPE was very helpful. The initial assessment of my pension needs was so thorough - even down to things I would have overlooked, such as paying for National Lottery tickets!
Kelly was very good at reassuring me and talking me through the complexities of the paperwork involved, and was extremely patient with my numerous queries.
Not having any kind of financial background, it was great to have people at hand to help me through the process.
Highly recommended!
28 May 2026
Reply from My Pension Expert
Hi C Lee,
Thank you for your glowing review! We’re delighted to hear that you found the process helpful from the outset and that the initial assessment gave you confidence by covering every detail, even the things that can easily be overlooked. Kelly will be especially pleased to read your kind comments!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Very easy to talk too and arrange…
Very easy to talk too and arrange things.
There is always some one to talk too.
My experience so far has been a good one. Service is certainly up their.
4 June 2026
Reply from My Pension Expert
Hi Mr Stevenson,
Thank you for your kind review! We’re delighted to hear that you found the process easy to arrange and that our team has been approachable and available whenever needed. It’s great to know your experience so far has been a positive one and that the level of service has met your expectations!
Elyse at My Pension Expert
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