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My Motor World Reviews 

2,622
•
TrustScore 4 out of 5

4.0

Car Accessories Store
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Review summary

Created with AI, based on recent reviews

Evaluating 853 reviews, reviewers had a great experience with this company. Customers consistently found the pricing to be excellent and competitive, often highlighting it as the best value available. Many people praised the great service received, noting helpful staff and efficient issue resolution. Reviewers frequently experienced quick dispatch and fast delivery, with items often arriving promptly and well-packed. However, some customers also noted significant issues with delivery services, experiencing delays, missed deliveries, and problems with tracking. There were instances where products arrived damaged, were incorrectly packed, or were the wrong part for the intended vehicle, leading to difficulties with returns or refunds.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and speedy... See more

Product

Consumers find product experiences to be ambiguous, with many reporting issues with incorrect parts and poor... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the excellent and competitive... See more

Service

People report positive experiences with service, often highlighting the promptness, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price and quick delivery. Supplied with the wrong oil filter but not the fault of My Motor World - bizarrely Bosh make two different oil filters with the same part number! My Motor World were v... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour... See more

Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Battery Store

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,622)

827 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Good

Great product at a competitive price.
The only downside was the delivery time as it was two days later than expected due date.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

My first experience with this company was extremely positive. They had what I wanted in stock and delivered it very quickly. I will certainly consider using them again.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a car battery from you in…

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi who processed a refund which was paid back into my account the same day , since then ordered correct one and was delivered within 2 Days , thank you for a great service
Peter Ward

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Sent the wrong battery, didn’t refund

Ordered a car battery on 9 January for £99. Delivery took 3 days despite being advertised as next day.

The battery supplied was not compatible with my vehicle (not start-stop). The model sent also appeared to retail for around £75 on their website, despite me paying £99.

I arranged a return through the retailer and the battery was collected on 20 January. Despite this, I did not receive a refund and was repeatedly told to wait 14 days with no further updates.

After several weeks with no resolution, I had to raise a chargeback through my bank.

The refund was only received on 29 April, over 3 months after the return.

Based on my experience, I would not recommend.

9 January 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for taking the time to leave your feedback, and we’re sorry for the experience you’ve described.

We regret that the incorrect battery was supplied and that the initial delivery did not meet the next-day service expectation. We also understand your frustration regarding the return and the delay in receiving your refund. While the return was ultimately processed and refunded, it is clear that the time taken fell well below the standard we aim to provide, and we appreciate how inconvenient this would have been.

We are also sorry for the lack of clear updates during the process. Communication should have been more proactive so you weren’t left waiting for resolution or needing to escalate through your bank.

Your comments have been passed on for review with the relevant teams so we can improve both our fitment checking and after-sales handling.

We appreciate you sharing your experience, even though it fell short of expectations.

Rated 5 out of 5 stars

I recently purchased a few items from…

I recently purchased a few items from My Motor World again, and just like before, the service was outstanding. From placing the order to receiving the delivery, everything was handled quickly and efficiently. Their fast delivery and overall reliability really set them apart—highly recommended.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I've used my motor world 3-4 times and…

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you can use anytime. I've never had any problems I've never received damaged item everything is always packed well ⭐⭐⭐⭐⭐

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Confusing comms. No delivery.

Item was listed as being in stock. ApplePay didn’t work(it does for me everywhere else). Had to manually pay by card. Got expected emails about order prep, estimated arrival. Then got email saying the order had been cancelled owing to no stock. Had to monitor for refund. This purchase simply failed.

18 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for taking the time to leave your feedback.

I’m really sorry that your experience with this order was confusing and ultimately unsuccessful. I completely understand how frustrating it must have been to go through payment issues, receive order confirmations, and then be told the item was out of stock.

We have since manually corrected the stock listing and flagged the issue internally to help prevent this from happening again.

Your refund was processed immediately upon cancellation, but I appreciate that the overall experience felt like a failed purchase from start to finish, which is not what we want for any customer.

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