The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything... See more
Company replied
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all o... See more
Company replied
Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement, he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, save... See more
Company replied
Company details
Written by the company
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Written by the company
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contact info
5 Roydsdale Way, BD4 6SE, Bradford, United Kingdom
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from My Mobility UK
Hi Susan,
Thank you for your lovely review. We’re so pleased to hear that you received excellent service and that Siobhan made such a positive impression.
It’s great to know everything went smoothly and that you felt confident placing your order with us. We look forward to completing your installation soon.
Warm regards,
The My Mobility UK Team
After issues with the instalment
After issues with the instalment, a poor review left and then removed after a discussion with a senior member of the team, it should not come as a surprise that the aftersales isn't much better. As per previous review, there are other companies, you've got my number Mitch !!
19 March 2026
Unprompted review
Reply from My Mobility UK
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you found the process clearly explained and that our team were friendly throughout. Providing a straightforward and supportive experience is very important to us.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Poor communication.
4 February 2026
Reply from My Mobility UK
Dear Virginia,
Thank you for your feedback.
We’re very sorry to hear that you feel our communication has fallen short of expectations. This is certainly not the level of service we aim to provide, and we take your comments seriously.
We would really appreciate the opportunity to understand more about your experience so we can address any issues and improve our service. Please feel free to contact us directly with further details, and we will do our best to assist.
Julie was very professional and…
Julie was very professional and efficient and answered all our questions regarding the stairs lifts, without being a pushy sales person.
18 March 2026
Reply from My Mobility UK
Dear Kathleen,
Thank you for your kind feedback.
We’re delighted to hear that Julie was professional, efficient, and able to answer all your questions without any pressure. Providing clear, helpful advice in a relaxed manner is exactly what we aim for.
Very friendly service.
Very friendly service.
Warm and welcoming.
Explain all options in detail.
Happy with price quoted.
Would highly recommend.
Thankyou Paula.
18 March 2026
Reply from My Mobility UK
Dear Sharron,
Thank you very much for your lovely review.
We’re so pleased to hear that you found the service friendly, welcoming, and informative, and that you were happy with the options and pricing provided. We will be sure to pass your kind comments on to Paula.
Although the engineer was later than…
Although the engineer was later than what he thought he would be it was understandable with traffic from where he had come from. The fitting was very good and very quiet and he took me through how to use it.
17 March 2026
Reply from My Mobility UK
Dear Roger,
Thank you for your feedback.
We appreciate your understanding regarding the engineer’s delay, and we’re very pleased to hear that the installation went smoothly and that you were shown clearly how to use the lift. Ensuring everything is explained properly is very important to us.
Simon Hazel the surveyor came to my…
Simon Hazel the surveyor came to my parents house to survey for the possibly of installing a stair lift and I must say he opened my eyes to the variants of lifts available. He advised us as to the best lift to use ,we are happy with the info received and will have a family discussion as to what we decide
17 March 2026
Unprompted review
Reply from My Mobility UK
Thank you for taking the time to leave your review.
We’re glad to hear that Simon was able to provide helpful insight into the different options available and guide you towards the most suitable solution. We understand that this is an important decision, and we’re here if you need any further assistance following your family discussion.
Very knowledgeable about the product
Inquired about a stairlift and Simon Hazal came out and was very knowledgeable about the product and man me feel at ease
17 March 2026
Unprompted review
Reply from My Mobility UK
Thank you for your kind words.
We’re pleased to hear that Simon was knowledgeable and helped put you at ease during your enquiry. Making our customers feel comfortable and well-informed is a key part of our service.
Excellent service and thanks for the…
Excellent service and thanks for the stairlift...Simon h was extremely helpful and so knowledgeable
16 March 2026
Unprompted review
Reply from My Mobility UK
Thank you for your kind review, Sandra. We’re delighted to hear you received excellent service and that Simon H was so helpful and knowledgeable throughout. We’ll be sure to pass your feedback on to him.
Very Prompt and efficient service from…
Very Prompt and efficient service from start to finish and the technical surveyor Simon Insull was polite and courteous and kept us informed from the day we first enquired.
16 March 2026
Reply from My Mobility UK
Thank you for your lovely feedback, Terry. We’re pleased to hear you found our service prompt and efficient from start to finish. It’s great to know Simon Insull kept you well informed and provided a courteous service—we’ll be sure to share your comments with him.
Steve Watson did a excellent job with…
Steve Watson did a excellent job with advise and sales
16 March 2026
Reply from My Mobility UK
Thank you for your review, John. We’re glad to hear Steve Watson provided excellent advice and service. Your feedback is much appreciated and will be passed on to him.
We found the surveyor extremely helpful…
We found the surveyor extremely helpful was able to answer our queries and got us an excellent quote
3 March 2026
Reply from My Mobility UK
Thank you for your kind words, Ian. We’re really pleased to hear our surveyor was able to answer all your questions and provide you with a great quote. We appreciate your feedback.
I found John very helpful and gave us a…
I found John very helpful and gave us a very fair price for a perch stairlift which is more suitable for my husband whose legs are too long for our narrow stair case and gave him the order on the day after not having done so for the 2 other companies Acorn and age uk who were mor expensive and either said we would have to have a curved one or recommended the sit to stand which we did not like the idea of standing.
14 March 2026
Reply from My Mobility UK
Thank you for your detailed and thoughtful review, Suzie. We’re so pleased John was able to find the right solution for your husband and provide a fair price that suited your needs. It’s great to hear you felt confident in choosing us, and we truly appreciate your support.
Both the surveyor and the installer…
Both the surveyor and the installer were clear, cheerful and effecient. Many thanks.
4 March 2026
Reply from My Mobility UK
Thank you for your kind review, Rod. We’re delighted to hear both the surveyor and installer were clear, cheerful, and efficient. Your feedback means a lot to us.
Simon h was a delight to do business…
Simon h was a delight to do business with
12 March 2026
Unprompted review
Reply from My Mobility UK
Thank you for your feedback, Mike. We’re so pleased to hear Simon H was a delight to deal with. We’ll be sure to pass on your kind comments.
Good product tops for the money
Well having made some enquires online I took a phone call from My mobility who explained the process to me very polite and no pressure applied gave me a rough guide on prices and I said I would discuss with wife phoned them back and a visit was arranged for later that day 10th John arrived on time and was great in every way measured up explained everything and gave us advice and a price which was very good and advised would be fitted next week. However I received a call advising me that an engineer was available to install today 11th kept informed as to arrival time and he was early so very pleasant and efficient took about 1.5 hours then took time as needed to instruct my wife in its use early days but over the moon with it should have done it a long time ago.
I have not received service as good as this from anybody in years fro enquiry to working Stairlift in little more the 24hrs.
I will be recomending you to others.
Many Thanks
G&H Shirtliff
10 March 2026
Reply from My Mobility UK
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with the service from your initial enquiry through to installation. It’s great to know John and the engineer were able to make the process quick and straightforward for you and your wife. We really appreciate your recommendation and hope the stairlift continues to make everyday life easier.
We are very happy with the service we…
We are very happy with the service we have received from Steve Watson and look forward to receiving our stair lift. Thank you so much for your help.
11 March 2026
Reply from My Mobility UK
Thank you for your kind review, Jenny. We’re very pleased to hear that you were happy with the service Steve provided. We look forward to installing your stairlift and ensuring everything goes smoothly for you.
A hard decision needing a stair lift.!!!
Nick Callaghan our surveyor. A delightful man.Answered all questions. This was a big decision for me and being on the receiving end.I was in Nursing 40 years.Nick made what could have been a painful experience easy for me.Thanks Nick it was a pleasure to meet you..
9 March 2026
Reply from My Mobility UK
Thank you for your lovely feedback, Sylvia. We completely understand that choosing a stairlift can be a big decision, and we’re so pleased Nick was able to make the process easier and answer all of your questions. We will be sure to pass your kind comments on to him.
Reply from My Mobility UK
Thank you for your review, Teresa. We’re glad to hear that Steve was able to provide clear advice and great service. Your feedback is greatly appreciated.
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