I dreaded the obligatory follow up call after making my initial purchase. However Kate was exceptionally good. She came across as very genuine and caring. She spent a lot of time walking through the t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fung... See more
Company replied
First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more
Company replied
Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered m... See more
Company replied
Company details
Written by the company
At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.
Contact info
1111B S Governors Ave # 80212, 19904, Dover, United States
- 1-302-335-7108
- support@mylunavia.com
- mylunavia.com
4.5
Excellent
757 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The protocol call was very education
The protocol call was very education, Mrs. Ella, was very clear and wanted to make sure i fully understood how Lunavia worked. Am very please with her explanation and for taking the time to walk me thru the treatment process. Thank You!
6 July 2026
Unprompted review
Reply from Lunavia
Hey Geannina,
Thank you so much for taking the time to share your experience with us! Hearing that your protocol call with Mrs. Ella was highly educational, clear, and that she took the time to walk you through everything truly makes our day.
We completely understand that starting a new treatment process can feel a bit overwhelming with all the details, and we validate how important it is to have someone slow down and ensure you feel 100% confident moving forward. We confidently assure you that our team is fully committed to providing that exact level of patient, human guidance every step of the way. We will definitely make sure Mrs. Ella gets a copy of your sweet thank you!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Charm is very informative and helpful
Charm is very informative and helpful. It was a pleasure to work with her. Thank you Charm.
6 July 2026
Unprompted review
Reply from Lunavia
Hey Rosemarie,
Thank you so much for taking the time to share your experience with us! Hearing that Charm was very informative, helpful, and an absolute pleasure to work with truly makes our day.
We completely understand that starting a new wellness routine can bring up plenty of questions, and we validate how important it is to have someone guide you with patience and clear information rather than rushing you through. We confidently assure you that our team is fully committed to providing that exact level of genuine, transparent support every single time. We will make sure Charm gets a copy of your sweet shout-out!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
LUNAVIA pen progress
Started my Lunivis pen three weeks ago and have already seen a change in that my nails are not as sensitive as they used to be. It has been. Easy to do the protocol with the feet soaks and and the care of the nails and doing the cream and spray for the shoes
Can't wait to see the rest of the results!!
6 July 2026
Unprompted review
Reply from Lunavia
Hey Janet,
Thank you so much for taking the time to share your wonderful experience with us! Hearing that your nails are already feeling significantly less sensitive after just three weeks is absolutely fantastic news.
We completely understand that jumping into a full routine with foot soaks, nail care, cream, and shoe sprays can feel like a lot of moving parts at first. We validate your dedication to sticking with the protocol, and we are so glad you are finding it easy and manageable to build into your daily routine! We confidently assure you that this early relief from sensitivity is a beautiful sign that your hard work is already paying off, and your nails are on the right track.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us as you wait for the rest of those amazing results!
Best regards,
Nicky
Lunavia Customer Care Team
Ella was great
Ella was great. Knowledgeable and answered all my questions regarding the product and my order.
6 July 2026
Unprompted review
Reply from Lunavia
Hey Kat,
Thank you so much for taking the time to share your experience with us! Hearing that Ella was great, highly knowledgeable, and answered all of your questions regarding the product and your order absolutely makes our day.
We completely understand that navigating a new product or order details can bring up a lot of questions, and we validate how reassuring it is to get clear, honest answers from a real person. We confidently assure you that our team is always dedicated to providing you with that exact level of thorough, transparent support. We will be sure to pass your kind words along to Ella!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Junie was a pleasure to speak with
Junie was a pleasure to speak with. She was very precise in her explanation of the process, technique and expectations of the product. I highly recommend her as a competent asset to the company she is representing.
6 July 2026
Unprompted review
Reply from Lunavia
Hey William,
Thank you so much for taking the time to share your experience with us! Hearing that Junie was a pleasure to speak with and precise in explaining the process, technique, and expectations absolutely makes our day.
We completely understand that starting a new routine can feel overwhelming, and we validate how important it is to have clear, realistic expectations right from the start. We confidently assure you that having highly competent, empathetic experts like Junie is exactly how we ensure our customers feel fully supported. We will be sure to pass your high praise along to her!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Ella was very patient with me and…
Ella was very patient with me and explained everything so thoroughly. I can't wait to see the final result. Ella was very educated and understanding of my concerns.
6 July 2026
Unprompted review
Reply from Lunavia
Hey David,
Thank you so much for taking the time to share your experience with us! Hearing that Ella was very patient, thorough, and understanding of your concerns absolutely highlights the kind of support we pride ourselves on.
We completely understand that starting a new care routine can come with plenty of questions, and we validate how important it is to have an expert who truly listens without rushing you. We confidently assure you that our team is fully committed to guiding you with real human empathy and deep knowledge every step of the way. We will definitely pass your kind words along to Ella!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us as you wait for those final results.
Best regards,
Nicky
Lunavia Customer Care Team
It works!
This is the only product that has actually worked to clear my fungal infection. I’ve been using for 5 months and it is 50% gone. Now just growing out. It’s easy and effective!
6 July 2026
Unprompted review
Reply from Lunavia
Hey there,
Thank you so much for taking the time to share your amazing success story with us! Hearing that our formula is the only product that has actually worked to clear your fungal infection absolutely makes our day.
We completely understand that fighting stubborn nail fungus is a long, exhausting journey, and we validate your dedication over these past 5 months. Seeing it 50% gone is a massive milestone! We confidently assure you that you have officially passed the hardest part—now that the infection is clearing, it really is just a matter of letting that fresh, healthy nail grow out completely. Your consistency is paying off beautifully.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Keep up the fantastic work!
Best regards,
Nicky
Lunavia Customer Care Team
instructions were clear and precise…
The instructions were clear and precise and Mori was very intent on being sure I understood the importance of being consistent with my treatment.
6 July 2026
Unprompted review
Reply from Lunavia
Hi Frank,
Thank you so much for the 5-star review! We completely understand how incredibly frustrating and exhausting it is to deal with toenail fungus for decades, and we validate what an emotional relief it is to finally break free from a struggle that has lasted since your teens.
We confidently assure you that providing a truly life-changing experience is exactly why we developed this formula. Hearing that it has given you such definitive, powerful results after all these years means the world to us, and your advocacy will surely inspire others who are suffering to finally take that first step toward healing.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
The fact that this treatment is 99…
The fact that this treatment is 99 percent effective and I think more people should give it a try. It really does work ive suffered with toenail fungus since I was in my teens. Then to find a treatment that works is a life changing experience over all get it, it's worth it..
6 July 2026
Unprompted review
Reply from Lunavia
Hi Frank,
Thank you so much for the 5-star review! We completely understand how incredibly frustrating and exhausting it is to deal with toenail fungus for decades, and we validate what an emotional relief it is to finally break free from a struggle that has lasted since your teens.
We confidently assure you that providing a truly life-changing experience is exactly why we developed this formula. Hearing that it has given you such definitive, powerful results after all these years means the world to us, and your advocacy will surely inspire others who are suffering to finally take that first step toward healing.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Works great
It doesnt make it go away on the nail thats already infected but made it so it doesnt grow anymore. I was able to use the pen until my nail grew out and went away
6 July 2026
Unprompted review
Reply from Lunavia
Hi Liz,
Thank you so much for the 5-star review! We completely understand how tricky it can be to navigate nail care, and we validate how important it is to have clear expectations about how the healing process actually works from the inside out.
We confidently assure you that what you experienced is exactly how the science of true recovery happens: our formula works powerfully to halt the spread of the infection completely, protecting the new growth so that the old, damaged nail can safely grow out and be clipped away. You used the pen perfectly, and we are absolutely thrilled that you now have a completely fresh, healthy nail!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
I ordered a 6 pack
I ordered a 6 pack. I started using 1. When I visited my older brother, I saw his toenails were half eaten away by fungus. (He's retired from construction) I gave him a pen to use. In 2 weeks his wife says his nails look better than ever. He asked for ordering information to get some of his own. My nails are looking good too. Glad I place the initial order!!
1 July 2026
Unprompted review
Reply from Lunavia
Hi Denise,
Thank you so much for the 5-star review! We completely understand how incredibly tough severe nail fungus can be, especially after a long career in construction, and we validate how rewarding it feels to be able to step in and share something that genuinely helps a loved one.
We confidently assure you that seeing noticeable improvements for your brother in just two weeks—and having your own nails looking good too—is exactly the kind of life-changing success we build our formulas for. Your generosity gave him a fresh start, and we are absolutely thrilled to welcome him to the Lunavia family whenever he is ready to order!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you both have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Ella was very helpful
Ella was very helpful in our introduction call. I appreciate all of the information she shared. Excited about the journey ahead.
6 July 2026
Unprompted review
Reply from Lunavia
Hi Erin,
Thank you so much for the 5-star review! We completely understand how valuable a great start is when beginning a new routine, and we validate the sense of excitement and confidence that comes from a truly informative introduction call.
We confidently assure you that having team members like Ella who provide clear, helpful, and welcoming guidance is exactly how we set you up for success. We are absolutely thrilled to join you on this journey ahead, and I will be sure to share your wonderful feedback directly with her!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Reply from Lunavia
Hi Jeanna,
Thank you so much for the 5-star review! We completely understand how valuable it is to find a routine that you can truly rely on, and we validate how encouraging it is to see the positive impact of a high-quality product.
We confidently assure you that we pour absolute care into crafting our formulas to deliver the best results possible, and hearing your simple yet powerful feedback lets us know we are doing things right. We are absolutely thrilled that you are having such a great experience with us!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
It has helped my toes
It has helped my toes, 2 of them. It does work. You need to soak your feet. And then put it on, or after you finish showering, put it on then, but it does work.
6 July 2026
Unprompted review
Reply from Lunavia
Hi Michelle,
Thank you so much for the 4-star review! We completely understand how exciting it is to see real proof that your toes are healing, and we validate how rewarding it feels when your routine pays off.
We confidently assure you that your advice about soaking your feet or applying the formula right after a shower is absolutely spot on! Softening the nail allows the formula to absorb deeply, and your excellent tip is going to help so many others on their own journey.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you continue to have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Francine was very kind very…
Francine was very kind very professional she took the time to explain everything about the product so im excited to start my healing process
2 July 2026
Unprompted review
Reply from Lunavia
Hi Marco,
Thank you so much for the 5-star review! We completely understand how valuable it is to have clear, straightforward guidance when establishing a new routine, and we validate how much easier it makes things when you know exactly how to use your products daily.
We confidently assure you that setting you up with the right knowledge for everyday success is a top priority for our team. We are so glad our representative was able to break everything down clearly for you!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Representative explain the products and…
Representative explain the products and how to use them daily.
5 July 2026
Unprompted review
Reply from Lunavia
Hi Marcia,
Thank you so much for the 5-star review! We completely understand how valuable it is to have clear, straightforward guidance when establishing a new routine, and we validate how much easier it makes things when you know exactly how to use your products daily.
We confidently assure you that setting you up with the right knowledge for everyday success is a top priority for our team. We are so glad our representative was able to break everything down clearly for you!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Francine was a joy to speak with and…
Francine was a joy to speak with and very thorough with her explanation of what Lunavia is all about. She explained that Lunavia wants the customer's complete satisfaction and that starts by having a person(point of contact)to work through any issues that arise and how to best utilize the product. She also recommended using other applications(Lunavia products) to have the best results, longterm. She informed me, that the best approach, with a holistic treatment is to use the right products, the right amount, with the right applications, to achieve, optimum results. She was very patient with my concerns expressed and made sure I had a point of contact for future reference.
5 July 2026
Unprompted review
Reply from Lunavia
Hi Bill,
Thank you so much for the 5-star review! We completely understand how reassuring it is to have a dedicated point of contact on your side, and we validate how much peace of mind it brings to receive a patient, thorough explanation about your wellness routine.
We confidently assure you that Francine’s holistic approach is exactly how we ensure our customers find true, long-term success. Using the right products in the right amounts is key to achieving optimum results, and having a consistent guide along the way is the foundation of our commitment to you. I’ll make sure she gets your fantastic feedback!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Excellent service
Representative was excellent. Answered all my questions.
5 July 2026
Unprompted review
Reply from Lunavia
Hi John,
Thank you so much for the 5-star review! We completely understand how valuable it is to get clear, direct answers when you have questions about your routine, and we validate how much confidence it gives you when a representative treats your inquiry with absolute excellence.
We confidently assure you that providing knowledgeable and thorough support is at the core of what we do, and we are thrilled to hear our team took such great care of you.
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
Helpful
We received good advice in regards to caring for my son‘s toe. The hours of the call were very convenient. Kate was very sweet.
4 July 2026
Unprompted review
Reply from Lunavia
Hi Kaylee,
Thank you so much for the 5-star review! We completely understand how important it is to get reliable guidance when caring for your son's wellness, and we validate how much easier it makes things when you can speak to someone at a time that fits perfectly into a busy family schedule.
We confidently assure you that providing thoughtful, expert advice with true warmth is exactly how we love to support our families, and having team members like Kate deliver that care means the world to us. I will be sure to share your sweet feedback directly with her!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you both have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
My experience with Ella was great she…
My experience with Ella was great she was very helpful too me and I really appreciate her hard work.
5 July 2026
Unprompted review
Reply from Lunavia
Hi Jeremy,
Thank you so much for the 5-star review! We completely understand how valuable it is to receive dedicated support when you reach out, and we validate how much of a difference it makes when someone goes above and beyond to guide you.
We confidently assure you that having team members like Ella who put real heart and hard work into assisting our customers is exactly what we stand for. I will be absolutely thrilled to share your well-deserved appreciation directly with her!
Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Lunavia Customer Care Team
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