Livia Reviews 

2,686
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Many active consumers find that the small device successfully eases severe cramps, allowing individuals to maintain their daily routines without painful interruptions. Purchasers frequently praise the helpful and communicative assistance team for handling inquiries and resolving product issues very efficiently. Some reviewers were not happy with customer service interactions when seeking immediate help for faulty equipment issues. People also mentioned that the hardware occasionally stops working properly after a very short period of use. Additionally, many customers noted severe frustrations regarding continuous subscription fees and expensive costs required for replacement parts.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on its effectiveness and durability vary... See more

Customer service

Consumers find customer service experiences to be highly divided. On one hand, many reviewers praise the... See more

Response time

Users describe ambiguous interactions with response time. Many customers report that customer service was... See more

Subscription

Reviewers highlight ambiguous aspects of subscription terms, noting unexpected payment plans and a lack of... See more

Price

Customers had negative experiences with price, reporting that you always pay full price for this expensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have relied on painkillers for years, but Livia gave me a natural option that actually works. Grateful ton finally feel normal again. Livia is life-saving, thanks

Company replied

Rated 5 out of 5 stars

Adi was very understanding and very helpful, explained the answers to my concerns in great detail so that I understood everything and came up with the exact solution to my issue. I really appreciate t... See more

Company replied

Rated 5 out of 5 stars

I actually didn't expect it to help this much. Livia reduces my cramps enough to keep me active all day as a student.

Company replied

Rated 5 out of 5 stars

This representative was AMAZING. So kind and helpful. Really seemed to care and did so much to help me. I was gonna cancel my subscription, now, I’m not!

Company replied


Company details

  1. Medical Technology Manufacturer

Written by the company

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(2,686)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY THIS SCAM

DO NOT BUY THIS, THEY'LL NEVER REFUND YOU! Just Google Livia complaints, scam or BBB and you'll see countless stories like mine!

I returned my device, but Livia continued charging me my monthly rental fee. I emailed regularly for nearly a YEAR, then finally marked the charges fraudulent to my credit card and let them fight with Chase. Shortly thereafter, I noticed the charges started coming from a different name other than Livia, trying to sneak under the radar - truly unbelievable! Since I had proof of correspondence and promises via email that they'd cancel, my credit card honored my request to refund all the charges, but I have no doubt they're still fighting Livia.

I would avoid the monthly payment at all costs, they're crooks!

7 November 2022
Unprompted review
Livia logo

Reply from Livia

Dear Lauren,

I want to extend my sincere apologies for the negative experience you had with us. I assure you that I will personally investigate your case with our customer service team to prevent any recurrence.

Regarding your charges, I have promptly processed a refund for your signup fee, as promised. Additionally, I've observed that you have already received refunds for the monthly payments through a dispute.

I deeply regret any inconvenience caused and hope you might consider giving us another opportunity to assist you in the future.

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

As someone who has tried every remedy…

As someone who has tried every remedy under the sun for period pain, Livia is a true lifesaver. It's compact, easy to use, and most importantly, it works like magic. I highly recommend it to all my friends.

29 October 2023
Unprompted review
Livia logo

Reply from Livia

Thank you for your awesome review Mor :)

Rated 5 out of 5 stars

Review

I've battled with severe menstrual discomfort for years, and Livia has restored my optimism. It greatly alleviates my pain, enabling me to continue with my daily routine without any hindrance. I'm genuinely appreciative.

23 October 2023
Unprompted review
Livia logo

Reply from Livia

Thank you for your awesome review, enjoy your pain free period :)

Rated 5 out of 5 stars

I've struggled with an awful period…

I've struggled with an awful period pain for years, and Livia has given me hope again. It significantly reduces my pain, allowing me to go about my daily activities without interruption. I'm truly grateful.

15 October 2023
Unprompted review
Livia logo

Reply from Livia

So happy to see Livia is helping you so much! Thank you for sharing :)

Rated 5 out of 5 stars

Livia has been a game-changer for me

Livia has been a game-changer for me. I used to dread my monthly periods due to excruciating cramps, but Livia provided me with the relief I needed. I can't imagine life without it now!

23 October 2023
Unprompted review
Livia logo

Reply from Livia

Thank you so much for sharing your Livia experience, enjoy your Livia :)

Rated 5 out of 5 stars

I use this for chronic pelvic pain

I use this for chronic pelvic pain, and it helps SO much! One of the only products I can use without worrying about side effects from medication, etc. Definitely recommend if you have painful periods, it helps with those too!

21 June 2023
Unprompted review
Livia logo

Reply from Livia

Thank you for sharing your Livia experience, so glad to see it is helping you so much :)

Rated 5 out of 5 stars

Amazing device for every women

Livia is amazing device that saves me every month. My cramps hurts so much that I cant even get out of my bed in the morning, but now Livia saves the day.
So thankful for this device and trully belive that every women who have bad cramps should use it.

2 May 2023
Unprompted review
Livia logo

Reply from Livia

So happy to see Livia is helping you so much, thank you for sharing :)

Rated 5 out of 5 stars

Love my livia

I always have super bed pain on my period and livia is really helping me. I bought it 3 months ago and very happy with it so far

8 July 2023
Unprompted review
Livia logo

Reply from Livia

Thank you for your awesome review, enjoy your Livia :)

Rated 5 out of 5 stars

Very helpful

Ever since my wife bought Livia she feels so much better during her period. I have to say also that customer service was very helpful, nice and replied fast to all our questions so thank you.

24 November 2022
Unprompted review
Livia logo

Reply from Livia

So happy to see Livia is helping your wife so much, thank you for sharing :)

Rated 5 out of 5 stars

Livia has been a great help for me to…

Livia has been a great help for me to deal with my monthly pain and ever since I bought it I feel like I got my life back in these painful days.
I also have to mention that customer service was very helpful and nice, so thank you for everything Livia.

19 October 2023
Unprompted review
Livia logo

Reply from Livia

Thank you for your awesome review, enjoy Livia :)

Rated 5 out of 5 stars

Highly recommended Livia for anyone who…

Highly recommended Livia for anyone who is suffering like me from awful cramps. Great little device that made my period days much better and I no longer stuck in bed crying with pain.

20 September 2023
Unprompted review
Livia logo

Reply from Livia

Thank you Limor for sharing your Livia experience :)

Rated 1 out of 5 stars

Broken device, useless customer service

Device broke after a handful of uses! Cannot seem to get anywhere with their customer service team. The amount of time it has taken to get through to them means my warranty has probably expired now!! Avoid buying from this company.

11 October 2023
Unprompted review
Livia logo

Reply from Livia

Dear Shannon,

My name is Adi and I am the Customer Service Manager at Livia.
I am sorry to see that you are having issues with your Livia device and by checking our system I do see that our team is trying to help you, but in order to do that we do need the order number/ email address/ name you used in the order. I just tried myself to locate your account through the information you provided and found nothing.
Please check again with which email you placed the order, check if you have any confirmation email from us, and if the order was placed under your name.
Once you provide us with the right information we can locate your account, and we will gladly help you with everything you need.

Hope to hear back from you soon,
Adi,
Customer Service Manager at Livia.

Rated 1 out of 5 stars

Faulty device after 2-3 months and ignored by customer service

Device purchased for me by partner.

I found it helpful, however it became faulty after 2-3 months. I have tried to reach out for a replacement under the warranty but have all emails get re-routed to a US customer service rep.

Frustratingly they keep telling me to reach out to Livia UK but there is no way of contacting them.

The Livia US rep cannot supply me with a contact email address which feels extremly strange. If they cannot find it, how can I?

It looks like Livia UK has shut down operations so I am out of pocket for a faulty device.

I’m very disappointed as this was an otherwise promising product which helped with excruciating period pains.

10 September 2023
Unprompted review
Livia logo

Reply from Livia

Dear Lizzie,

My name is Adi and I am the Customer Service Manager at Livia.
First I would like to apologize for your negative experience with us.
I understand that you purchased a Livia device through our UK distributor and have been facing issues with your device. I've cleared to the team that since there is no distributor in the UK anymore, it is important that we provide you with the assistance you need and they will reach out to you again soon.
Once again, I'm truly sorry for any inconvenience you've faced, and I hope that Livia will continue to serve you well.

Adi,
Customer Service Manager at Livia.

Rated 5 out of 5 stars

Thank you Livia

I bought it for my wife and she is so happy and it really helped her with her pain. Thank you Livia for this device.

1 June 2023
Unprompted review
Livia logo

Reply from Livia

Thank you so much for sharing! Happy to see Livia is helping your wife with her pain :)

Rated 5 out of 5 stars

Pcos, endometriosis and other pains

I’ve had my device for a couple years. It has worked wonders for me. I have pcos, endometriosis, and painful periods. Of course I still cramp some but it helps me better than anything out there. I’ve always Facebook messaged for support and I get a response within 24 hours. I just cancelled it (having a hysterectomy) so not sure if I’ll have the other issue of it not actually cancelling, but I don’t have a negative thing to say. I’m sorry for those that hurt I wish this was easier on all of us. Dealing with pain is not easy but I do think livia is a helpful tool.

1 September 2023
Unprompted review
Livia logo

Reply from Livia

Thank you Affy for sharing and I hope that your pain will stop from now on. Thank you for trying Livia :)

Rated 5 out of 5 stars

Amazing device!!

Very good device took my pain from 10 to 2 and I no longer need to take painkillers.
I have used it for 5 months and am so happy I got it
If you have period pain you should try it

7 April 2023
Unprompted review
Livia logo

Reply from Livia

Thank yo Maayan for sharing your Livia experience! So glad to see it is helping you so much :)

Rated 5 out of 5 stars

I loveeeee this device!

I loveeeee this device!
It truly changed my life amd I also recomemded to many of my friends to try it.
Customer service was very helpful helping me with my order and I am finaly not afreid strting my period.

17 May 2023
Unprompted review
Livia logo

Reply from Livia

Thank you for your awesome review Alona, so happy Livia is helping you so much :)

Rated 1 out of 5 stars

I would give 0 stars if I could

I would give 0 stars if I could! It does nothing. Just kinda distracts you from the pain for a second. Then when you try to cancel they’ll tell you it’s cancelled after a month of fighting with them but then they’ll still charge you! A bunch of crooks!!!!

20 June 2023
Unprompted review
Livia logo

Reply from Livia

Dear Evalyn,
I apologize for your negative experience with us and as we told you before, your subscription is alrady canceled and there will be no more charges in your account.
Hope you will find a better solution for your pain soon.
Thank you for givig Livia a chance :)

Rated 1 out of 5 stars

Awful

First of all, they say that it's effect is cientifically proven, which is not, but as it hasn't either proven to be useless and they promised a full refund, I decided to try it. Spoiler alert: big mistake. It didn't work for me neither for my girlfriend, so I returned it and THREE months later I still don't have a refund. I've emailed them countless times and they keep saying I'm in a high priority list, but my money is still not on my account. I've contacted them by Twitter and they haven't even asked for my data, they go on with the same discourse as in their emails. I think this company is drowning because for most women their product doesn't work and they don't have the money to make the refunds.
If you're thinking about buying a Livia, I just can say DON'T DO IT.

Update: I got my refund 2 months after my original review. To get it, I emailed them every hour for several days, until they gave up.

12 July 2022
Livia logo

Reply from Livia

Dear Carmen,
I apologize for your negative experience with Livia.
Please note that Livia was clinicly tested for menstrual cramps and had amazing results as you can see on our website.
I am sorry your refund process took time but as you mentioned it was already completed.
Thank you for trying Livia and I hope you found a solution for your cramps.

Rated 1 out of 5 stars

Dodgy unit dodgy company

Unit was faulty from the beginning, would turn off after a minute or so. Confirmed faulty by customer support the first day I contacted them but it had to be escalated to management to get a replacement unit sent. Took months to hear back and eventually was told I needed my subscription to be current to have a warranty, and that I needed to cover the cost of returning the faulty unit to them. Both of these things are illegal when selling to my country. When I pointed that out I never got a reply, instead I received the email to rate their service so guessing it’s been closed without action. Good thing I paid through PayPal, they issued a full refund.

4 March 2023
Unprompted review
Livia logo

Reply from Livia

Dear Mandy,

My name is Adi and I am the Customer Service Manager at Livia.
First I would like to apologize for the late response.

I checked your case and I am sorry to see your negative experience with us. Please note that we are doing our best to improve our service all the time and I will talk to the team regarding your case in order to make sure it won't happen again.
I am sorry to see that in the end you decided to cancel your Livia subscription and I do hope you will give us another chance in the future.

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