Mylee Reviews 

3,870
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, noting excellent results and ease of use, often achieving salon-like finishes. Many highlight the impressive speed and efficiency of delivery, with orders frequently arriving quickly. Reviewers appreciate the helpful and responsive customer service, effectively resolving issues. However, some customers noted product durability issues, experiencing chipping or lifting shortly after application. Others found customer service unhelpful or slow, struggling to get resolutions. Additionally, some reviewers mentioned delivery problems, including lost orders, delays, or parcels left in unsuitable locations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and ease... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers impressed by the quick and fast... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the salon-quality finish,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers reporting positive experiences,... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied

Rated 5 out of 5 stars

So many options! I am totally new to doing this at home and I'm really enjoying pampering my nails. The gels are top quality. I bought the iridescent top coat and its beautiful! I also bought a cat ey... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,870)

321 reviews in the last 12 months

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Rated 2 out of 5 stars

Parcel was not packaged properly

Parcel was not packaged properly, just taped in a cardboard box with non-parcel tape. The box was open when it was delivered.

13 July 2026
Mylee logo

Reply from Mylee

Hi,

We are very sorry to hear about the packaging issue and that your parcel arrived open. Please contact our Customer Care team as they will be more than happy to assist you further with this issue.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Quick delivery good quality products…

Quick delivery good quality products affordable pedicures and manicures at home !

29 June 2026
Mylee logo

Reply from Mylee

Hi Sana,

We're so happy you enjoyed our quick delivery and the quality of our affordable at-home manicures and pedicures! Thank you for your kind words.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Brilliant products and good prices and…

Brilliant products and good prices and fast delivery thank you!

12 July 2026
Mylee logo

Reply from Mylee

Hi Eve,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are enjoying our products and appreciate our speedy delivery.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Number 1 for me!

Great product. Arrives in good time. I only use Mylee now!

29 June 2026
Mylee logo

Reply from Mylee

Hi Pip,

We are so happy to hear you love our product and that it arrived quickly! Thank you for your wonderful feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars
Mylee logo

Reply from Mylee

Hi Amy,

We're so glad to hear you had such a positive experience with our product and service. We truly appreciate your kind words!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Quick delivery (within 48hrs) and on…

Quick delivery (within 48hrs) and on time.
Products as ordered.

12 July 2026
Mylee logo

Reply from Mylee

Hi,

We're so glad to hear that your order arrived quickly and that the products were exactly as you expected. We appreciate your positive feedback!

Best wishes,
The Mylee Team

Rated 4 out of 5 stars

Good product

Good product. It is supposed to last 2-3 weeks. I’ve only managed about 1-2 weeks. Easy to use and lovely colours. I bought one of the kits and was impressed with what I received. The LED light I got was faulty. Great customer service in communication and replacing the item after I sent it back. I would recommend

28 June 2026
Mylee logo

Reply from Mylee

Hi Gillian,

We're so glad you enjoyed the product's ease of use and lovely colours! We appreciate your feedback regarding the wear time and are happy our customer service team could assist you.

Thank you for choosing Mylee!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Order review

I done very often order irritated from Mylee but my few orders I have had from them have been very professional and arrived either on time or before expected delivery daye

12 July 2026
Mylee logo

Reply from Mylee

Hi,

We appreciate your feedback and are glad to hear that your recent orders have been professional and arrived on time or even earlier than expected.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great product with very quick delivery

Great product with very quick delivery. Beautiful range of colours and good quality. Have used Mylee for a few years and never had a problem.

12 July 2026
Mylee logo

Reply from Mylee

Hi Alison,

We are so happy to hear that you love our products and that they arrived quickly! It's wonderful to know you appreciate the range of colours and quality, and that you've been a loyal customer for years without any issues.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

I always buy nail wraps from Mylee

I always buy nail wraps from Mylee. It really lasts up to two weeks or a little bit longer for me.I tried cheaper brand and it only lasted a few days. For me it really is worth it. The colours are very nice, I always receive compliments.

28 June 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear our nail wraps consistently provide you with long-lasting wear and beautiful colours that receive compliments! We appreciate you sharing your positive experience with us.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Great customer service

I have had a few items over the past year or so that have been faulty, each time I contacted the customer service team, they were brilliant! And sent me out a replacement straight away.
Big thanks to Irene and the rest of the customer service team!

16 July 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Natasha,

We're so happy to hear our team provided excellent support and quickly resolved the issues with your items. Your kind words mean a lot to us, and we truly appreciate you sharing your positive experience!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

First time buyer - happy!

First time buyer, someone recommended the gel polish, and it didn’t disappoint! Arrived much faster than the estimate, well packaged, free delivery and a discount at the time made it a great buy. I’ve never done gels before but it was really easy - slow and steady - and they’ve looked flawless for one full week. No hint of chipping, but the first one did start to lift today - day 8 - and I’ve been able to very deliberately peel it off (sooo satisfying!). My nails are quite long, and not that thick/strong, so I think them bending with day to day tasks has put pressure on them, hence the lift. Be realistic with your expectations - you do need to prep your nails properly, you do need to apply several thin coats, and cure each layer, and you just need to bear your natural nails and habits in mind. For a manicure to really last, you have to protect it. TBH I’m glad to have the excuse to get them off so I can try one of the other colours I bought! Going to trim my nails right down and see how long it lasts without the bendy pressure…

6 July 2026
Mylee logo

Reply from Mylee

Hi,

We are absolutely delighted to hear about your wonderful first experience with our gel polish! It's fantastic that the delivery was so speedy and that you found the application process easy, even as a beginner. We truly appreciate you sharing your insights on nail prep and the importance of protecting your manicure, as this advice is incredibly helpful for others. Thank you for your fantastic feedback and for choosing us!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Loving these nails

Loving these nails , look absolutely gorgeous on .So much more affordable than a nail salon .Would definitely recommend getting them

26 June 2026
Mylee logo

Reply from Mylee

Hi Carolyn,

We're so happy to hear you love our nails and find them so gorgeous. Thank you for sharing your recommendation with others!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Exceptional service

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Exceptional service and definitely will buy from here in the future. I’m so happy with my purchase. Well done Mylee!

10 July 2026
Mylee logo

Reply from Mylee

Hi,

We are so happy to hear about your positive experience with us! It's wonderful to know that we could deliver your kit so quickly and efficiently. We truly appreciate your kind words and look forward to serving you again.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

I reordered some more of the products…

I reordered some more of the products as I found that they were very easy to apply and last a good amount of time. Also no fuss with adding glue Also look very nice . Regards Caroline Hutchins

9 July 2026
Mylee logo

Reply from Mylee

Hi Caroline,

We're so happy to hear you're enjoying our products and find them easy to apply and long-lasting. We appreciate your kind words and continued support!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Perfect manicure for 3 weeks with no…

Perfect manicure for 3 weeks with no need to go to a salon. Easy to remove and re-apply again. No delivery issues.

26 June 2026
Mylee logo

Reply from Mylee

Hi Kateryna,

We're so glad you're enjoying perfect, long-lasting manicures and finding our product easy to use! We appreciate your positive feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Gel colours true to images

Gel colours true to images. Slowly building up my collection!

9 July 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your feedback.

We appreciate you building your collection with us.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

The nails wraps are amazing

The nails wraps are amazing, they are exactly what the describe. They give a brilliant finish without ruining your nails and are easy to apply. The delivery is so quick also!

9 July 2026
Mylee logo

Reply from Mylee

Hi Jennifer,

We're so happy to hear you love our nail wraps! We're also glad to know they are easy to apply and that our delivery was quick. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

All I can say is that your courrier…

All I can say is that your courrier lied. He said it was left in an out building
on the 12th then its delivered by another courrier on the 13th
Why not just say you couldn't find us and it was back at the depot.
We looked for ages, really disappointed at the service!!!!

8 July 2026
Mylee logo

Reply from Mylee

Hi Lana,

We are very sorry to hear about the frustrating experience you have had with the delivery service. We are actively looking into this, to make improvements going forward. Please contact our Customer Care team, they will be happy to assist you further.

Best wishes,
The Mylee Team

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