My Law Matters Reviews 

709
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always available to provide clear and reassuring guidance throughout the entire legal journey. Many individuals note that property transactions and house sales are handled smoothly, professionally, and with commendable attention to detail from start to finish. Some reviewers were not happy with the customer service, pointing out slow response times, missed deadlines, and a total lack of proactive status updates. A few clients also experienced frustrating communication gaps, mentioning that emails were frequently ignored and required persistent telephone chasing to receive any answers.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences varied drastically across clients.... See more

Response time

People report ambiguous experiences with response time, with some customers praising the fast communication... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how clear communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... See more

Company replied

Rated 5 out of 5 stars

Exceptional solicitors and big thank you to the team especially Faraz who handled our file. Made a stressful process so much easier, highly recommended. Staff were friendly, and efficient, everythi... See more

Company replied

Rated 5 out of 5 stars

I had a positive experience with My Law Matters. From the very first contact, Ranjit and Rohan were kind, patient and easy to talk to. Everything was explained clearly. I was always felt listened wi... See more

Company replied

Rated 5 out of 5 stars

We had a great service from Sonia & Selina at my law matters on purchasing our first house, from start to finish their conveyancing service was very professional and organised. They explained everythi... See more

Company replied


Company details

  1. Real Estate Attorney
  2. also in
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Private Client Solicitors specialising in Wills, Probate, Family Law & Property Conveyancing


Contact info

4.2

Great

TrustScore 4 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(709)

213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the team

9 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Ankit, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

She did a seamless job for sam and I

She did a seamless job for sam and I. Thumbs up.sonia

5 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Sonia and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Bai and aja were spot on what they…

Bai and aja were spot on what they promised,turned the sale of property quick.
Highly recommendes

5 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Gary, We have loved reading your kind review and are glad that you found Bai, Aja and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 4 out of 5 stars

Great first impressions!

Great first impressions!! Only frustration at this point is having to deal with pdf files that I can only edit with Google docs, so none of the questions / answers line up and these particular documents are not available via the client portal to be able to complete more easily.

6 March 2026
Unprompted review
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Reply from My Law Matters

Dear Trudi,

Thank you for your lovely review and for sharing your feedback.

We’re sorry to hear about the frustration with the PDF documents. We’re pleased to let you know that we have a new system going live soon which will allow clients to complete documents more easily and should resolve the issues you experienced.

Rated 5 out of 5 stars

Purchase of property was done swiftly…

Purchase of property was done swiftly by bai and team
Highly recommend my law matters

5 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sukhdev, We have loved reading your kind review and are glad that you found Bai and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Bai was brilliant and very honest and…

Bai was brilliant and very honest and friendly,
Completed my paperwork within 2 months

4 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Nice easy submission without car…

Nice easy submission without car details, just personal details, address OR lender name. Smooth, easy, clear.

5 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Marceli, we cant find you on our system but thankyou for the review. We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Serana thank you for fast and efficient…

Serana thank you for fast and efficient service,
Was always there when I needed update.
Highly recommend

3 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Craig, we have loved reading your kind review and are glad that you found Serena and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Anjeela was very friendly help me buy…

Anjeela was very friendly help me buy my 1st home paper work done smoothly

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Daen, we have loved reading your kind review and are glad that you found Anjeela and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Good service,Bai was very…

Good service,Bai was very helfull,explianed me properly
Buuying my home made Easy.

4 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Piotr, we have loved reading your kind review and are glad that you found Bai and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Previous company messed me around and…

Previous company messed me around and reading the reviews I decided to go with my law matters.
Not only they corrected everything and completed sale of my property smoothly.
Highly recommend.
Bai and Aja kept me updated,dint had to chase of updates

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Mac, we have loved reading your kind review and are glad that you found Aja, Bai and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Aja was absolutely amazing

Aja was absolutely amazing, would highly recommend this company

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Kirt, we have loved reading your kind review and are glad that you found Aja and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Brilliant service

The service I received was top notch, Serena was brilliant and incredibly helpful, would definitely recommend.

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Adam, we have loved reading your kind review and are glad that you found Serena and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Ranjit and team were brilliant,fast and…

Ranjit and team were brilliant,fast and kept me updated all the time,

3 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sir/Madam, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

My law matters helped and solved the…

My law matters helped and solved the problem created by previous company.
Savan and neha were spot on
Highly recommended

2 March 2026
Unprompted review
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Reply from My Law Matters

Dear Ali, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

As a forst time buy mu law matters kept…

As a forst time buy mu law matters kept me uodated every step Ranjit thankyou fir your service

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Jesse, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Excellent service by savan

Excellent service by savan, thank you

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Vincent, we have loved reading your kind review and are glad that you found Savan and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Professional, Efficient & Reliable – Highly Recommended


I had an excellent experience with My Law Matters. They were extremely professional, responsive, and worked efficiently to meet tight deadlines. Throughout the process, they kept me informed and handled everything smoothly, which gave me real peace of mind.

What I appreciated most was their attention to detail and the way they helped me avoid unnecessary costs, ultimately saving me money. Their communication was clear, and they acted quickly whenever action was needed.

I truly value their support and expertise. My Law Matters will definitely remain my solicitors going forward. Highly recommended.

2 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Ann, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Ranjit and my law matters were…

Ranjit and my law matters were briliant.
100% recommend
Efficent service

24 February 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Mariusz, we have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Great experience

Great experience, with this business. Would definitely recommend to a friend!

21 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Elliot, we have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

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