My Law Matters Reviews 

706
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and always available to provide clear and reassuring guidance throughout the entire legal journey. Many individuals note that property transactions and house sales are handled smoothly, professionally, and with commendable attention to detail from start to finish. Some reviewers were not happy with the customer service, pointing out slow response times, missed deadlines, and a total lack of proactive status updates. A few clients also experienced frustrating communication gaps, mentioning that emails were frequently ignored and required persistent telephone chasing to receive any answers.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences varied drastically across clients.... See more

Response time

People report ambiguous experiences with response time, with some customers praising the fast communication... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how clear communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... See more

Company replied

Rated 5 out of 5 stars

Exceptional solicitors and big thank you to the team especially Faraz who handled our file. Made a stressful process so much easier, highly recommended. Staff were friendly, and efficient, everythi... See more

Company replied

Rated 5 out of 5 stars

I had a positive experience with My Law Matters. From the very first contact, Ranjit and Rohan were kind, patient and easy to talk to. Everything was explained clearly. I was always felt listened wi... See more

Company replied

Rated 5 out of 5 stars

We had a great service from Sonia & Selina at my law matters on purchasing our first house, from start to finish their conveyancing service was very professional and organised. They explained everythi... See more

Company replied


Company details

  1. Real Estate Attorney
  2. also in
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Private Client Solicitors specialising in Wills, Probate, Family Law & Property Conveyancing


Contact info

4.2

Great

TrustScore 4 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(706)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

Selina

Selina, Sonia and Rohan were amazing ! They were so patience and quick to respond to all of our queries ! This has been a long journey BUT we finally got our keys now !!! Thank you a lot we will definitely recommend to fam and friends !!!

15 April 2026
Unprompted review
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Reply from My Law Matters

Dear Blerina, We have loved reading your kind review and are glad that you found Selina, Rohan and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 1 out of 5 stars

Far too slow

Far too slow. Taken 7 weeks to request information pack from the leaseholders so now won’t complete before the mortgage deal ends. Awful

15 April 2026
Unprompted review
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Reply from My Law Matters

Dear Steven, We are sorry to hear of your experience. Thank you for bringing your concerns to our attention. We will be thoroughly reviewing the matter.

Rated 1 out of 5 stars

I engaged this company in December 25…

I engaged this company in December 25 for a conveyancing on a mortgage They have taken over £800 off me a refuse to contact me back or give updates on progression. They will not return calls or emails even when I ask for senior management I’m ignored

2 April 2026
Unprompted review
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Reply from My Law Matters

Dear Dean, We are sorry to hear of your experience. Thank you for bringing your concerns to our attention. We will be thoroughly reviewing the matter.

Rated 3 out of 5 stars

Ok solicitors

We chose these solicitors as they were recommended by our mortgage advisor at the time. One the whole they gave me a mixed bag of feelings. At first I was frustrated because it was taking so long, but then it all wrapped up pretty quickly.
They were the first solicitors I have ever used to I cannot compare them to anyone else. The quote they provided us with was cheap and affordable compared to local ones. I was not sure what to expect at first, and there were some months where we did not have much communication at all, but everything worked out fine in the end. The final quote was quite a bit more, but the sale took longer than expected and there was some extra work.

We first came to look around the property we wanted to buy in June 2025. Completion did not happen until March 2026. It took absolutely ages to go through and the process was long. I think the chain further up from us was very big. However, we got there in the end! I absolutely love my flat and thank you to My Law Matters for making this happen. The process during the final few weeks in contrast, went very fast, and exchange to completion only took 1 week. We have had feedback from others since the sale that our solicitors were very good.

Thank you, Sasha and Julie.

16 March 2026
Unprompted review
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Reply from My Law Matters

Dear Sasha,

We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 4 out of 5 stars

Staff amazing

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload documents there was no communication until I rang the office to chase staff. You have paid for a portal that you not yet used adequately. This was my biggest frustration no follow up calls or emails.

2 March 2026
Unprompted review
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Reply from My Law Matters

Dear Mrs Anderson,

Thank you for your kind review. We truly appreciated reading your feedback. We’re delighted to hear that you found the My Law Matters team helpful.

We’ve taken your comments on board and will be working on the areas you highlighted.

Thank you again for taking the time to share your experience.

Rated 4 out of 5 stars

Very quick service

When my previous conveyancer was closed down, I was recommended My Law Matters by my mortgage advisor. They took over where I left off before and pushed my purchase through very quickly. I was surprised as my previous solicitor was very slow. Kareena dealt with my case and was speedy and professional throughout. Their costs are also reasonable and they give you a breakdown of all fees. Overall I was happy with the service.

20 March 2026
Unprompted review
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Reply from My Law Matters

Dear Lola, We have loved reading your kind review and are glad that you found Kareena and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

So easy to claim!

19 March 2026
Unprompted review
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Reply from My Law Matters

Dear Oliver, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Great experience with my law matters…

Great experience with my law matters Bai were extremely helpful, cooperative, and professional throughout the whole process. Everything was smooth and well-managed, and they kept us informed at every step. Highly recommend their service!

16 March 2026
Unprompted review
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Reply from My Law Matters

Dear Hamza, We have loved reading your kind review and are glad that you found Bai and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Professional work

Done a professional job
Polite and honest

17 March 2026
Unprompted review
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Reply from My Law Matters

Dear Tayyab, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

I had a wonderful experience with this…

I had a wonderful experience with this solicitor’s firm. Mahsa was absolutely brilliant and provided amazing support during my house purchase. She was always there to answer my questions and made sure everything stayed on track, which really helped reduce my stress. It was a pleasure to work with someone so helpful and dedicated. Thank you, Mahsa, for helping me get into my new home!

20 February 2026
Unprompted review
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Reply from My Law Matters

Dear Neda, We have loved reading your kind review and are glad that you found Mahsa and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Excellent service from My Law Matters…

Excellent service from My Law Matters during the purchase of my first home in Coventry. The whole team was extremely professional, supportive, and responsive throughout the process. They patiently answered every call, even when I contacted them multiple times, and always provided clear guidance. Truly a reliable and outstanding firm. Highly recommended for anyone buying property. Special thanks to @bai sesay and @aja riyaz for their fantastic support!

13 March 2026
Unprompted review
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Reply from My Law Matters

Dear Denim, We have loved reading your kind review and are glad that you found Bai, Aja and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Very polite and professional

Very nice and polite and professional. As we have a bit extra longer procedure towards our completion, the solicitor and her assistant remained so positive and helpful throughout. They went extra miles to help us resolve our issue towards buying the property.
Would definitely recommend.

12 March 2026
Unprompted review
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Reply from My Law Matters

Dear Rabia, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Excellent and fast service,

Excellent and fast service,
Selina and my law matters 5 stars

10 March 2026
Unprompted review
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Reply from My Law Matters

Dear Lee, We have loved reading your kind review and are glad that you found Selina and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

selina was wonderful,easy to speak to…

selina was wonderful,easy to speak to and explained every step,smooth transition for sale of my house and chain onwards

9 March 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Selina and My Law Matters team helpful. Thank you for the review.

Rated 2 out of 5 stars

Retention fund not released

They handled my property sale in December 2024. I gave consent to retain £500 with them for a year in case any claim arises to protect the buyer.

After one year finished in December 2025 I started chasing for the release of my retention funds. Let alone proactively releasing the funds, they kept on delaying the release despite of my several chasers. They kept on asking the buyers solicitor if they have any objection whereas the original consent was only for a year.

Legally the buyers solicitor had no power to claim anything beyond the year still mylawmatters just kept on asking them and delaying the release of my retention fund.

As of today more than four months have passed over and above the agreed retention period for which I had given consent. Now beyond the consented period, they are holding my money and not released till date.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Ranjit and team my law matters were…

Ranjit and team my law matters were brilliant and updated me all the time

6 March 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Outstanding

I recently used Manleen to purchase a property, and was very impressed with the level of professionalism and efficiency throughout the process. Buying a property can be stressful, but Manleen made everything feel much more manageable.

Communication was clear and consistent from start to finish. Every step of the process was explained in a way that was easy to understand, and any questions I had were answered promptly. I particularly appreciated the attention to detail and the proactive approach in keeping things moving smoothly.

Manleen demonstrated strong knowledge of property law and handled all aspects of the transaction with care and precision. Deadlines were met, paperwork was managed efficiently, and I always felt confident that my case was in capable hands.

I would highly recommend anyone looking for a reliable and professional property solicitor. The service was excellent, and I wouldn’t hesitate to use them again in the future.

9 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Manleen and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Bai and anj were brilliant,my…

Bai and anj were brilliant,my complicated sale of property was done quickly
Recommended

6 March 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Great service from the team

9 January 2026
Unprompted review
My Law Matters logo

Reply from My Law Matters

Dear Ankit, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

She did a seamless job for sam and I

She did a seamless job for sam and I. Thumbs up.sonia

5 March 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Sonia and My Law Matters team helpful. Thank you for the review.

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