MYJAR Reviews 

Stay away from this company. Put in a compliant about unaffordable lending and they have refused it. Taking them to the financial ombudsman now as at the time they gave me a loan my credit score was 146 and I had numerous defaults on my file. They certainly didn't do proper checks. Let's hope this company goes in to administration like all the rest.

Even with some technical difficulties i was able to get the loan i needed with minimal effort.

Don’t bother wasting your time with these. Had error code 100044 since Friday. Was approved and still can’t finalise any agreement. Don’t understand how it takes to long to resolve a system error. Shambles!

Update - approved on Monday. Due to there system issues I couldn’t sign then today they decline me. They’re an absolute joke. Avoid

I recently agreed on a proposed redress to a complaint submitted..
Sent in the form with bank details as requested and made two simple requests.. for tax certificate and for payment on or by the 17th of April..
To date
NO acknowledgement of receiving my email
NO certificate
NO Payment

I believe the more difficult part for these cases is finding a compromise on a redress to suit and more time is required .

Payments in these cases should not be ampered by unnecessary admin delays..

I'm now hoping someone your end will find a speedy resolution to my case.. it would go a long way in my consideration.

Update1 - 20/04 13:36
10:02am Myjar apologise and query the bank details on return form as not being able to verify!?!
10:37am Replied as per request with foto of bank account details, bank logo and acc holder exactly same details as on the initial acceptance form and the exact same bank detrails Myjar has on system and used to payout loans..
Now waiting..

Final update and conclusion
My complaint was resolved on 23/04/20 as announced and credit where it's due.
Based on the turnaround I have now updated my rating.

The best recommend to evreyone

Been approved for a loan but when I try to accept it and electronically sign the agreement it's just coming up with error codes, phoned yesterday to ask why this was happening and got told they would get back to me which hasn't happened, have been trying to finalise the agreement numerous times since being accepted yesterday and no changes error codes #100047 and #100038 keep popping up.

waiting on a complaints refund and it has been over the 15 days waiting period. I have asked and asked via email to provide me with confirmation they have received my settlement acceptance and just keep receiving the pre typed jargon about waiting 10-15 days. I've waited that and a few more days. I'm not happy with the lack of transparency here with myjar.

EDIT. have replied with details you needed immediately on request. Interested to see how long it takes to deal with now you have exactly what you need.

EDIT. another full day gone by, no payment made and zero explanation. Absolute joke.

EDIT. I have now been contacted and assured I will receive payment before close of play tomorrow. I will wait and update this review based on that happening.

EDIT. reaction to this review has been very swift and my payment has been made. I would say from now on to myjar to just give a bit more information in your emails. That's all it would have taken for myself not to get so frustrated, lack of information was my biggest gripe. Situation now solved.
Thanks.

I am extremely disappointed in myjars decision to reject my affordability complaint. They seem to have ignored the fact that if they had done their credit search correctly they would have noted I was trapped in a spiral of debt with over 75 payday loans in the last 5 years. It is a shame that a suitable agreement could not be reached in order to prevent this going to the ombudsmen.I was not expecting a massive refund but not even a gesture of goodwill showed a lack of class and empathy

True to their word MyJar have today deposited the money into my account.
I can only suggest that going forward they make their Complaints Dept more accessible to claimants and communicate with E-Mail acknowledgements they they've received Claimants paperwork and all is in order with it.
I have updated your rating to 4 Stars.

Myjar have now E-Mailed me directly hoping to have it resolved by Thursday 9th. I will update my review and rating after that.

Thanks for the quick response.When I was on the phone on 27th March the woman told me she could see my E-Mail from 18th March but not the 12th so I don't accept my three weeks, equiv of 15 working days, atarting from 27th.
The form has only been E-Mailed twice, the 12 and 18th March. If it sat from 18th to 27th not being attended to then please just say say so.

Totally unacceptable.

I had recently made an affordability complaint to My Jar and they dealt with it promptly and I was happy with the outcome.
On 12th March I filled in my completed paperwork and again resent it on 18th as I hadn't received an acknowledgement.Eventually after several phone calls on 27th March I received an E-Mail saying:-

Please be advised that we have received your settlement and have forwarded it to the appropriate department.

I phoned again on Friday 3rd April and I'm hoping to receive word back as I had been looking for an actual payout date. It would appear that some have been paid out on here after I submitted my original paperwork.
I appreciate there may be a slight delay but I haven't had an income since early March and money is extremely tight now.
Thanks.

I will review my rating once resolved.

Detestable firm masquerading as a loan company. STAY FAR AWAY FROM MYJAR.

Firstly, I would like to say I get no pleasure whatsoever, in leaving a review of this nature, but when a company doesn’t acknowledge your emails or phone calls, you find yourself left with no alternative.

I submitted an affordability complaint to MYJAR more than four months ago (November 2019). Although I admit my complaint referred to loans from a number of years ago; I was surprised to be informed by MYJAR that they had deleted all my records and therefore had no trace of me. They therefore requested that to investigate my complaint further, the onus was on me to provide proof of the loans.

I immediately contacted my bank, and was very grateful to them in assisting me. I sent off numerous statements showing proof of all the loans in question. The complaint at that point was acknowledged by the Complaints Team, who stated they would be happy to look into it, however, before they could do this, they requested further statements to show all my borrowing, (as I had only forwarded statements that showed MYJAR Loans). Again I contacted my bank, and for ease to both myself and MYJAR, the bank kindly forwarded to me, a full 12 months of statements to cover the entire period requested. Again I forwarded these statements to MYJAR for them to investigate, but I am now totally disgusted, having just received an email stating that “we are unable to locate your account!”

I have since called them on numerous occasions (my calls have been answered promptly) but I’m unable to get any further than the security checks, as due to them deleting my account; there’s no record of me existing!

So here I am now 4 months down the line and am no further on with my initial complaint.

You only use companies like this when you’re desperate and as a last resort. They were more than happy to provide me with over 30 loans in a 12 month period and hound me at work if I was late making repayments.

They have had to do absolutely nothing with regard to this complaint. I’ve done all the donkey work and I’ve supplied all the information they requested, but still they haven't had the common courtesy to acknowledge my complaint or even confirm it’s even being investigated.

I’m not a person who often complains but I certainly would NOT recommend MYJAR to anyone. Please be very careful and only use these type of companies as a LAST RESORT, but shop around first as there are far better companies out there than MYJAR, and some who do actually care about their customers!

AVOID AT ALL COSTS!

PS There is no point in me providing a Customer Agreement Number (as requested below) as you’ve deleted all my records!

Still no payment almost 3 weeks after upholding my complaint and receiving my signed form. Contacted me after my last review on here with not much of an answer. Really slow and poor communication compared with other companies.

Made an affordability complaint and was satisfied with outcome. Sent back the settlement form but had to email a few times to get confirmation of receipt. Although confirmation has been received a few days ago, I really dont understand how it takes 10-15 days to refund. When I was using Myjar for loans they were always super quick to fund me (over 30 times!!!!!) but cant refund in a reasonable timescale. I am a key worker and am currently having transport issues so could really do with a more prompt pay out.
I will update this review on receipt of the refund into my account.

I had recently made an affordability complaint with My Jar and was happy with the outcome, however they have not dealt with my refund well and have waited 33 working days for this to come into my account. I have emailed them plenty of times and there’s no point in ringing as there is no number for the complaints department they are only contactable his email apparently. Poor service from a shocking company

I was very happy with the outcome of my affordability complaint with My Jar and cannot complain at the way they have dealt with this. However I have completed the necessary form with my bank details but have had not confirmation that they have received this despite asking twice.

I will update my rating once payment has been received.

Update - I am now on a significantly reduced salary so this money is more important than ever. Can you please confirm that you have received my completed form with my bank details to enable my refund to be processed. This is the 4th time I have had to ask.

2.4.20 - payment has been received today as per their email to me following their email to me via this web site. I have therefore updated my rating as promised. Thank you.

Dealt with the initial complaint quickly and efficiently, however have received no response after 2 emails asking if they have received my bank details.

Got my confirmation on the 26th email saying that they received my correct bank details and my redress will be paid out In 10-15 days. would like to thank the staff great work through these uncertain times

Recieved offer due to irresponsible lending initially I didnt even get the form I was required to fill in to accept the offer and It took me 4 days of emails and calls (that's 4 days wasted) to get it and now I've submitted it I've had no response confirming they have it so no idea when I will recieve my redress. They were initially fast to respond to my complaint now I cant get hold of the complaints team no matter what i try.

I still have an outstanding balance with a payment plan with a payment due tomorrow and I bet they still take that payment even though they have agreed to clear the balance!!!

VERY VERY VERY VERY poor customer service

I finally recieved a response from them apologising for the delay and stating the refund will be in within 10 to 15 days.

I will update this review and my rating once the refund has actually been recieved

Payment recieved faster than expected thankyou myjar for your fast response

Disappointed that I’ve waited 10 days for them to confirm they have received my acceptance- but telling me they can’t confirm my bank account! Which is the same one they could pay their high interest loans to and take payments from! Poor excuse and service! Tried to call- the claim team not accepting calls and customer service was on hold for over 40 minutes.