MyInvestor Reviews 

Es inaceptable que un banco como MyInvestor cometa un error tan grave como duplicar una orden de compra de acciones y que luego no asuma ninguna responsabilidad. Compré dos acciones y, por un fallo técnico suyo, la operación se duplicó automáticamente, haciendo que terminara pagando cuatro acciones y, además, el doble de comisiones. Todo esto sin que yo autorizara esa segunda compra.

Contacté con atención al cliente en dos ocasiones y su respuesta fue que vendiera yo mismo las acciones duplicadas y que luego volviera a llamar "para ver qué pueden hacer". Una solución completamente vaga, poco profesional e inaceptable. Además, si vendo ahora, también pierdo dinero por el precio de mercado y las comisiones adicionales. O sea, ellos cometen el error y yo asumo todos los perjuicios.

Estamos hablando de un fallo suyo, no mío. Sin embargo, la carga económica y operativa recae sobre el cliente. Me han hecho perder tiempo, dinero y confianza, y encima me trasladan la responsabilidad de arreglar lo que ellos han hecho mal.

Muy decepcionante ver cómo una entidad financiera como MyInvestor gestiona este tipo de errores que afectan directamente al patrimonio de sus clientes. Da la sensación de que el cliente es lo último que importa, incluso cuando el fallo es claramente suyo.

It is unacceptable that a bank like MyInvestor makes such a serious mistake as duplicating a stock purchase order and then refuses to take any responsibility. I placed an order to buy two shares, and due to a technical error on their side, the order was automatically duplicated, resulting in me being charged for four shares and paying double the commissions—all without my authorization.

I contacted customer service twice, and their only response was that I should sell the duplicated shares myself and then call them back to see what they can do. This is a completely vague, unprofessional, and unacceptable response. On top of that, if I sell now, I also lose money due to market price fluctuations and the additional commissions. In other words, they make the mistake and I bear all the consequences.

This was clearly not my fault, yet the financial and operational burden falls entirely on me. I’ve lost time, money, and trust, and they’ve shifted the responsibility of fixing their own error onto the customer.

It’s extremely disappointing to see how a financial institution like MyInvestor handles such situations—ones that directly affect their clients’ capital. It really feels like the client is the last priority, even when the bank is clearly at fault.

Very bad customer service. More than a month to be able to operate. Poor experience after all.

The bank offers a wide range of different investment products, but constant technical problems force it to give them a poor rating. At times when the stock market is falling it is more likely to fail when it comes to investing.

In my opinion if they would fix their constant technical problems this neobank would be ideal for any type of investor.

My experience so far with MyInvestor is as bad as it can be with a broker. Two main reasons:

1. The website and the app always crash in days of high volume. This means that you can't operate precisely in the days in which you may want to do so. This can represent a huge financial loss, and it is completely unacceptable for a broker.

2. The customer service is extremely deficient. They take very long to reply and to pick up the phone, and when they do they are not particularly helpful. When the website is down, they do not explain what is going on neither privately to the customers nor on their social media accounts.

The overall feeling is that this is not a serious broker, so I would strongly recommend against it. There are much better alternatives out there (IBKR, Degiro, etc).

I had a horrible experience with MyInvestor. They request an excessive amount of documentation to open an account. After submitting all of the required information via their web form and email, I was met with radio silence for a whole month. When I finally reached out to inquire why my account was still not active, the representative on the phone was completely clueless and couldn't provide any answers.

This entire process has been incredibly frustrating and time-wasting. If you’re looking for a reliable, no-frills alternative, I strongly suggest going with IBKR instead.

Worst sign up process I have ever seen. I have sent all documentation, called them, sent emails and waited 3 months. My account is still pending and they never reply. Avoid this company - their customer service is terrible and you will waste your time.

The worst bank I ever met. The bank has a ridiculously bad customer service. I created an account with them, sent all the requiered documents for verification. After several weeks the account is not activated. I sent 100 emails and made 100 calls to them and they never reply. If getting your account activated is so damm complicated, imagine try to do investment with them or withdrawal money from your account. No. Please, do not make any account with them. This type of companies deserved to enter in bankrupcy and dissapear. We must only promote companies that really care for clients and do a great job. I gave 1 star because there is no option to give -1000 stars.

Huye! Antes de que te hagan perder tu tiempo y tu dinero.
No tengo tiempo para describir todo en lo que han fallado, pero básicamente, es en todo. Ahórrate tu tiempo.

Run away! Before they make your loose your time and money.
I have no time to write about everything they've failed about, but it's in basically, everything. Save your time.

Great neobank! The app is very smooth and intuitive. Easy to invest and to setup periodical investments.

Wide variety of investment products at a very competitive price,( in my opinion the best in the Spanish market).

Easy to follow your investments. Easy to manage. Many tools to help savers save more.

Great customer service. Always responsive on the telephone. Great team of professionals.

The neobank is very safe and they use good investment practices so that customer deposits are never in risk.

So being invested in myinvestor truly feels like home and safe.

Thanks for given the small investors the chance to invest at really good and affordable rates.

5/5. Keep growing and never add crypto please. Thanks

Horrible customer service/process management - to open an account you have to go back and forth for couple of weeks, you need to call always (only auto-replies via email), no guidance or attentive approach. Not a customer-oriented business whatsoever

Atencion telefonica agil y resolutiva y profesional y amable.
Buenos productos inversion.

This bank is a scam. Just see the reviews from people that have been dealing with issues for months on end. That is my experience, as well, so DON'T TRUST THIS BANK WITH YOUR MONEY.

Que les llame por telefono??? LLevo mas de tres meses llamandoles por telefono, y no hacen mas que poner excusas y decir mentiras. Se han quedado ustedes con mi dinero, y lo unico que me queda es denunciarles a la CNMV, al Banco de España y a la policia, lo que pienso hacer ahora mismo. LADRONES.

After 2 months they decided to ask me for new document again. I will call them to delete all my account and info from their database. The customer service is terrible and it is a waste of time. The worst experience in a neo back ever. I DO NOT RECOMMEND THIS "BANK"

I waited for 3 months after sending my documents for my account to be activated, only to find out by me calling them - that they deleted it and they will not open my account. They said they couldn't give me a reason.
On top of that now they have all my personal and tax data. What a waste of time.

Este servicio ofrece un enfoque fantástico con una amplia gama de fondos y acceso a hipotecas transparentes sin trampas ocultas, lo cual es muy apreciable. Sin embargo, la experiencia con el servicio de atención al cliente ha sido desafortunadamente muy per que muy deficiente, terrible. La administración ha sido problemática; se me ha solicitado repetidamente el mismo documento durante semanas, a pesar de haberlo enviado hace ya tiempo. Esta situación ha llevado al bloqueo injustificado de mis transferencias debido a un error administrativo con el extravio del documento (por parte de ellos).

Además, la aplicación necesita mejoras significativas. Como cliente, valoro la simplicidad y eficiencia, pero la experiencia actual con la aplicación está lejos de llegar al aprobado. Sería beneficioso que se invirtiera más en el desarrollo de esta herramienta para garantizar una experiencia de usuario más fluida y satisfactoria.

This service offers a fantastic approach with a wide range of funds and access to transparent mortgages without hidden traps, which is highly appreciable. However, the experience with the customer service has been unfortunately very, very deficient, horrible. Administration has been problematic; I have been repeatedly asked for the same document over weeks, despite having sent it some time ago. This situation has led to an unjustified blocking of my transfers due to an administrative error with the loss of the document (from their side).

Furthermore, the app needs significant improvements. As a customer, I value simplicity and efficiency, but the current experience with the app is lower average. It would be beneficial to invest more in the development of this tool to ensure a smoother and more satisfying user experience.

No colaboran con la Tesorería de la Seguridad Social, no tienen Google Pay ni Apple Pay. Servicios básicos que en 2023 no pueden faltar. Un error de banco.

Terrible customer service !!! Two months to get the account up and running. And it is still not activated. They send the ball from one department to another and do not fix anything. How can we trust these people with our money ??
Atención al cliente de lo peor que he visto. No solucionan nada!! Dos meses para activar la cuenta !
Como puede uno confiar en que esta gente cuide nuestro dinero ??

Very good experiencia.

For the moment everything is going good
I am happy with them