Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, t... See more
Company replied
First thing first....the product is fantasic and works as good as advertised. I paid extra for the 2.0 version. There is nothing on the label or on the paperwork that tells me that is what I received.... See more
Company replied
I would not have believed that a cream could help ease my sciatica pain, I could feel quite a difference after the first application. I’m using the magnesium capsules now as well, and have completed... See more
Company replied
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have no complaints about your…
I have no complaints about your product. It works very well easing the pain i used to have with my neuropathy. The only have to say is that i asked you to stop shipments for a while because i have too many jars at this time.
Thank you
David W Carithers
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi David,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief has been working so well for you and has helped ease the discomfort from your neuropathy. Knowing that our product is making a positive difference means a great deal to our team.
Thanks for letting us know you’d like to stop shipments while you use what you have. Rest assured, your subscription is fully cancelled — no more charges or deliveries will be processed.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product is heaven sent
Product is heaven sent. Fast relief that last for hours. Total Relief is allowing me to go for walks with my dogs and they like that. Thank you and God Bless.
Olettia, Ketchikan, Alaska
1 August 2026
Unprompted review
Reply from MyHiRelief
Hi Olettia,
Thank you for your wonderful 5-star review!
We're truly delighted to hear that Total Relief has provided you with fast, long-lasting comfort and that it's helping you get back to enjoying walks with your dogs. Knowing that our product has made such a positive difference in your daily life means so much to our team.
Thank you for sharing your experience and for your kind words. We truly appreciate your support and are honored to be part of your wellness journey.
Thank you for choosing MyHiRelief. We wish you many more enjoyable walks with your dogs and continued comfort and wellness.
Kind regards,
Aga
MyHiRelief
My husband suffers every day with…
My husband suffers every day with sciatica, back pain and neuropathy, I have been putting the total relief on is back and legs now for just 3 days and he said it its helping him, I hope it keeps going in this direction and maybe soon he can have a pain free day, I would recommend anyone who has any of theses problems to give the total relief a try.
31 July 2026
Unprompted review
Reply from MyHiRelief
Hi Betty,
Thank you for sharing your experience and for your review!
We're glad to hear that Total Relief has already been helping provide comfort for your husband after just a few days of use. We understand how challenging ongoing discomfort can be, and we're hopeful that with continued use, it remains a helpful part of his daily routine.
We truly appreciate your recommendation and your kind words. Feedback like yours means a great deal to our team and encourages us to continue providing quality products and support for our customers.
If you or your husband ever have questions or would like tailored guidance on using the product, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish your husband continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I had a rh hip replacement 5 years ago…
I had a rh hip replacement 5 years ago and ever since I have severe pain in my right groin. I believe I have tried most remedies as an Ulta sound revealed there is inflammation there.
According to hi relief narrative this cream should alleviate most ii f the pain.
I have averaged more than 5 applications times per day for 2 weeks and I cannot lift the right foot more than 6 inches off the floor.
Getting into the car is still painful.
As far as I'm concerned this cream is a complete waste of money, time and effort.
If I could give less than one star I would.
Ross Tuck
Mildura Australia
21 July 2026
Unprompted review
Reply from MyHiRelief
Hi Ross,
Thank you for taking the time to share your experience with Total Relief. We understand how frustrating it can be when dealing with ongoing discomfort and when a product does not provide the results you were hoping for.
While many customers share positive experiences with Total Relief, we recognize that every person's situation and response to a topical product can vary. Total Relief is designed to support comfort and help ease everyday aches and discomfort, but individual results may differ depending on factors such as the underlying cause and severity of discomfort.
We also appreciate you sharing the details of your experience, including how consistently you applied the cream over the past two weeks. Your feedback is valuable and helps us better understand our customers' experiences.
I’d be happy to personally look into your case and share custom guidance and tips so you get the very best results. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
Thank you for giving MyHiRelief a try and for sharing your honest feedback.
Kind regards,
Aga
MyHiRelief
My experience with this company has…
My experience with this company has been very disappointing.
The advertising prominently promoted discounts of up to 67% and 75%, with prices such as US$19.95, but I could not find any clear indication of the original retail price these discounts were based on. My order ended up costing US$41.94 plus US$9.95 postage, which came to approximately AUD$85.50 for a very small jar of cream. The advertisements also showed much larger jars than the product I received, which I found misleading.
When I raised my concerns, the company eventually offered a 20% refund. While I appreciate receiving it, it took more than three weeks and required repeated follow-up from me.
The company also advertises a 90-day return policy. However, when I requested to return my unopened product, I was given a list of conditions that included providing photographs, returning it to the place it was dispatched from (without being told that address), and obtaining return authorisation, but no return authorisation was actually provided. In my experience, the advertised return policy was difficult to access in practice.
I also discovered that a subscription had been created on my account, with another order scheduled to be processed. I cancelled it immediately because I had not intended to subscribe.
A few days later, my credit card provider contacted me regarding a suspicious transaction from this supplier. I confirmed that I had not authorised the transaction. As a precaution, my bank cancelled my credit card and issued a replacement. This resulted in over an hour of my time updating recurring payments linked to my card.
This review reflects my personal experience. Others may have a different experience, but I would encourage prospective customers to read all terms carefully, verify exactly what they are purchasing, and check whether any recurring subscription has been established before completing their order.
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Catherine,
Thank you for taking the time to share your detailed feedback. We understand your concerns regarding pricing, product expectations, subscriptions, and the return process, and we appreciate the opportunity to clarify these points.
MyHiRelief is a US-based company, and all orders are processed in USD. The additional US$9.95 charge referenced is not a hidden fee, but our shipping protection service, which helps cover replacement costs if an order is lost, damaged, or affected by delivery issues at no additional cost to the customer.
Regarding our promotions, our website states “Save up to 75% OFF.” This maximum discount applies to our 12-jar bulk bundle, which is currently unavailable due to high demand. The available offer shown at the time of purchase was our next best promotion, offering 67% OFF, along with additional benefits including free shipping, a $15 gift card, a free jar, and two Relief Help Guides.
We also want to clarify that subscription enrollment is optional during checkout. Customers who choose the subscription option receive a lower member price, and as explained during the ordering process, it automatically creates future orders based on the selected subscription schedule. We understand that subscription terms should always be clear, and we appreciate your feedback regarding the checkout experience.
For returns, our return policy and requirements are available on our website and are provided during the checkout process. As an international company, we do not provide prepaid return labels, and customers are responsible for arranging return shipping according to the return guidelines. We understand your feedback regarding the return process and will continue reviewing ways to make our policies easier to understand.
We also appreciate your comments regarding the jar size. Our promotional images and videos use close-up shots to highlight the cream’s texture, ingredients, and application process. They are not intended to represent the exact physical size of the container. We understand how this may have created different expectations, and we appreciate you bringing this to our attention. Total Relief is a highly concentrated formula, and only a small amount is needed per application, allowing each jar to last longer.
We’re sorry to hear that your overall experience did not meet your expectations. We value all customer feedback and will continue working to improve the clarity of our communications, ordering experience, and customer support.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Alejandro,
Thank you for your review and for sharing your feedback with us.
We're delighted to hear that you were pleased with the delivery of your order. We also appreciate your honest comments regarding the price. We understand that value is an important part of the overall experience, and while our product may be a higher investment for some customers, we're grateful to hear from many customers who find the comfort and support it provides worthwhile.
If you wish to place another order in the future, please feel free to contact our support team first. We'd be happy to check for any available discounts or promotions that may help provide you with the best possible value.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Fast delivery and the product works…
Fast delivery and the product works exactly as advertised. I am so happy to be pain free after many years.
1 August 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your wonderful 5-star review!
We're thrilled to hear that your order arrived quickly and that Total Relief has made such a positive difference for you after many years of discomfort. Knowing that you’re able to experience greater comfort means a great deal to our team.
We truly appreciate you sharing your experience with us. Your feedback inspires us to continue providing quality products and service to our customers.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Isabel,
Thank you for your review!
We're delighted to hear that Total Relief has been helping ease your discomfort. Knowing that our product is making a positive difference means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Jim,
Thank you for your wonderful 5-star review!
We're delighted to hear that you've experienced great results with Total Relief. Knowing that the product has made a positive difference for you means a great deal to our team.
We truly appreciate you taking the time to share your experience and support MyHiRelief. Your feedback motivates us to continue providing quality products for our customers.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I like how easy it is to use and how…
I like how easy it is to use and how well it works
31 July 2026
Unprompted review
Reply from MyHiRelief
Hi Deborah,
Thank you for your wonderful 5-star review!
We're delighted to hear that you appreciate how easy Total Relief is to use and that it has been working well for you. We strive to create products that are simple to incorporate into your routine while providing the comfort and support our customers are looking for.
Your feedback means a great deal to our team and encourages us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
A total rip off… Do not buy this…
A total rip off… Do not buy this product… I ordered and got scammed into buying an upgrade which comes in the same container same writing everything but they’re saying that the content is different! Why not put that on the label I will never ever buy it again. I got charged way more than I thought because they scammed me.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Maureen,
Thank you for taking the time to share your feedback. We completely understand how frustrating it is when something doesn’t match what you expected — especially when it comes to pricing and product details.
Please know that MyHiRelief is fully committed to being open and honest with every customer; we would never intentionally mislead or deceive anyone. Your feedback is incredibly valuable, as it helps us see where we can make our communication even clearer.
Regarding the Total Relief 2.0 upgrade: we’ve kept the packaging similar to maintain brand consistency, but the formula itself has been updated and improved — it is now our premium 2.0 version.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Very prompt in answering emails.
21 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
Thank you for your wonderful 5-star review!
We're delighted to hear that you were pleased with the prompt responses you received from our team. Providing timely and helpful communication is very important to us, and your feedback means a great deal.
Thank you for choosing MyHiRelief. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
Aga
MyHiRelief
One jar too six jars
I bought one jar of the relief cream before. I reordered because it worked so well on both my leg cramps and helped getting the circulation in my legs in getting the fluid reduced. This time I ordered 6 jars.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Steve,
Thank you for your wonderful 5-star review!
We're thrilled to hear that after trying one jar of Total Relief, you decided to reorder and stock up with six jars because of the positive difference you've experienced. It's wonderful to know that the cream has been helping with your leg cramps and providing the comfort you were looking for.
Your continued trust and support mean a great deal to us, and we're grateful that Total Relief has become part of your wellness routine.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Great Purchase
This was my first purchase yet the product arrived quickly and it absolutely relieves pain as advertised.
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Jennifer,
Thank you for your wonderful 5-star review! We're delighted to hear that your first purchase arrived quickly and that Total Relief has been providing the pain relief you were hoping for.
It's especially rewarding to know that your experience matched your expectations. Your feedback means a great deal to our team and encourages us to continue delivering quality products and reliable service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Great product
Love the product but the jars are much smaller than they look in your ad. I was disappointed 😞
31 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for your review and honest feedback. We’re delighted you love Total Relief and that it has worked well for you.
We also appreciate your comments about the jar size. Our promotional photos and videos use close‑up shots to clearly show the cream’s texture, ingredients, and application — these visuals highlight features and are not intended to show exact size. We understand this may have raised different expectations, and thank you for helping us improve.
Total Relief has a highly concentrated formula — only a small amount is needed per use, so each jar lasts longer than many people expect. We value your feedback greatly as we work to make our customer experience even better.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you ongoing comfort and wellness!
Kind regards,
Aga
MyHiRelief
While I love your product finding it…
While I love your product finding it effective…. You automatically send refills w no way of stopping it. I’ve been on your site and attempted by entering my id and order number as requested but no matter how I enter id number it’s always wrong. I will reorder but in my timing… not yours.
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Pam,
Thank you for your review and for taking the time to share your feedback.
We're delighted to hear that you're loving Total Relief and finding it effective. We also appreciate you bringing your experience with managing your subscription to our attention.
We understand that you'd prefer to reorder on your own schedule, and we want to reassure you that we're happy to help with that. If you're having trouble accessing your subscription or your order ID isn't being recognized, please contact our support team at support@myhirelief.com with your order number or the email address associated with your purchase. We'll be glad to update your subscription preferences or cancel future refills for you promptly.
We truly appreciate your continued support and are glad to hear you'll be reordering when the time is right for you.
Thank you for choosing MyHiRelief. We value your feedback and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Donna,
Thank you for your wonderful 5-star review! We're delighted to hear that your order arrived on time and that you're excited to try Total Relief.
We hope the product provides you with the comfort and support you're looking for. Thank you for choosing MyHiRelief—we truly appreciate your support and wish you a wonderful experience with your new order!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Kimberly,
Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with the correspondence you received from our team.
Providing clear, timely, and helpful communication is very important to us, so your kind feedback means a great deal and encourages us to continue delivering excellent customer service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The cream is not greasy you don't need…
The cream is not greasy you don't need a lot it works Immediately I've only started using it for a few days so we will see.
1 August 2026
Unprompted review
Reply from MyHiRelief
Hi Pauline,
Thank you for your review and for sharing your experience with Total Relief.
We're delighted to hear that you like the non-greasy texture, that a little goes a long way, and that you've already noticed immediate benefits. It's great to know you're off to such a positive start.
Since you've only been using Total Relief for a few days, we hope you'll continue to experience even greater comfort with consistent use. If you ever have any questions or would like tailored guidance on getting the most out of the product, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I was charged for two jars of hireief…
I was charged for two jars of hireief cream and only received one i was charged over 100 australian dollars
Hirleif say i only paid for one jar but i receved to email confirmations one for hirelief cream and another for a jar of hirelief 2 cream
Customer support is non existant
I will not recommend this business to any ony
30 July 2026
Unprompted review
Reply from MyHiRelief
Hi Trent,
Thank you for taking the time to share your feedback. We understand how concerning it would be to believe you were charged for two jars but only received one, especially when your order confirmations appeared to show otherwise.
This is certainly not the experience we want for our customers. We'd like the opportunity to review your order, compare the confirmation emails you received, and clarify what happened. If there was an error, we'll work with you to make it right.
We also apologize that you felt unsupported. Our customer support team is active and responds to inquiries as quickly as possible.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
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