they are SCAMMERS. they will allow you to transfer your money and then when you feel confident and put more funds in they will block your account and take all your funds without a reason.
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See what reviewers are saying
I sent an etransfer on December 19th to myself it is December 23rd still no transfer send I ha e been contacting g them via email to all email addresses and their support chat that claims is 24hrs how... See more
I just wanted to write a review today for Owen who is a sales representative for MyGuava. Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge... See more
Company replied
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan.... See more
Company replied
Company details
Written by the company
MyGuava combines the functionalities of multiple financial apps, making it the ultimate all-in-one solution for all your personal payment needs, whether you need to make a secure purchase, send money to friends and family worldwide, or provide business payments. MyGuava customers can open accounts in multiple currencies including EUR, GBP, СAD and CHF. For more information on MyGuava App and MyGuava Business, visit MyGuava’s website at https://myguava.com/
Contact info
Monument Place, 24 Monument Street, EC3R 8AJ, London, United Kingdom
- +442045771440
- info@myguava.com
- myguava.com
You should know
2.8
Average
546 reviews
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Aimi…
Excellent customer service from Aimi and the machine is easy to use. Highly recommended
1 March 2025
Unprompted review
Reply from MyGuava
Hi. Thank you for sharing your positive experience with our service and highlighting how user-friendly the machine is for you.
Reply from MyGuava
Hi. We truly appreciate your kind words. It’s awesome to know you’re pleased with both the pricing and the assistance we provide.
MyGuava card machine
Have just started to use this card reader from this company and it's the quickest card reader I have ever used, excellent terms, next days payments, if you want to give it a try contact Taylor Fox he's your man to contact can get you set up in no time.
1 March 2025
Unprompted review
Reply from MyGuava
We're glad to hear that you're having such a wonderful experience with the card reader. Quick and next-day payments can significantly enhance the smooth operation of a business. Thank you for sharing your recommendation—it's always encouraging to hear when something functions so effectively.
MyGuaMyGuava: Poor Customer Service and Lack of Transparencyva presents itself as a reliable…
MyGuava presents itself as a reliable financial platform; however, my experience has been disappointing due to poor customer service and a lack of transparency. Despite multiple attempts to resolve an account blockage, the company has failed to provide clear explanations or timely assistance. Their communication is vague, with unfulfilled promises of follow-up and no specific timeframe for resolving issues. Moreover, they claim to have sent important notifications that were never received, raising concerns about their internal processes and reliability. Overall, MyGuava's unresponsive support and prolonged delays significantly impact customers who rely on their services, leading to frustration and a loss of trust
25 February 2025
Unprompted review
Reply from MyGuava
Hi. Dealing with delays and unclear communication is never ideal, especially when trying to resolve an important account issue. Security checks can sometimes take longer than expected, particularly if a detailed review is required. If you’ve reached out to us, we can assure you that our team is doing its best to assist you and resolve the situation as quickly as possible. We're actively working on improving response times and communication to ensure a better experience. For any updates or direct assistance, reaching out via https://myguava.com or sharing contact details would help ensure better support.
Very good
I have been using myguava for a while, everything works very well. There is nothing to complain about MyGuava. Very good
5 February 2025
Reply from MyGuava
We’re so glad to hear that everything is working well. We appreciate your positive experience and are happy it’s been a great fit for you. If there’s anything we can do in the future, just let us know.
Great experience with the advisor Joel Stafford very…
Great experience with the advisor very cooperative and explained everything properly
Whenever I need some information r clarification he is there for me
I will full advise everyone to take MyGuava payment machine
Will give 10 out of 10 to the salesman joel Stafford off course!
5 December 2024
Unprompted review
Reply from MyGuava
It's amazing to hear about such a positive experience. Making things easy and ensuring clarity is always our priority. We appreciate the recommendation and the perfect rating—it means a lot.
Ok today is day 4
Ok today is day 4! Guava claims they still have my $1035 on hold, I am still locked out of my account, they has asked me for proof of the cards I have used to top-up my account, I have given it to them, they have asked me what the money was meant for and I told them it was for my rent and I let them know I was sending the money from my guava to my husband’s acct who is also a guava user. Now they are asking me to prove I have rent to pay and to prove my relationship with my husband. This is clearly now a joke to Guava. And I can see you do not intend to release my money so I guess it’s time to go to the press! This ends with me now!
12 February 2025
Unprompted review
Reply from MyGuava
Hi. We recognize how troubling this situation is and regret that you’ve had to face this. Rest assured, your funds are fully protected with us. Security is our highest priority, and at times, requesting certain information is a necessary part of our procedure to ensure safe and compliant transactions. Although this can result in temporary account holds, these steps are essential to maintaining the trust and reliability of our services. For direct support, don’t hesitate to contact our customer support team at https://myguava.com if you haven't done so already. Furthermore, if you could provide your contact details, we’d be happy to have one of our team members contact you personally to help address any concerns. We are always available to promptly respond to your inquiries.
DO NOT WASTE YOUR TIME – POSSIBLE SCAM!
I had an extremely disappointing experience with Myguava. They approached me to open an account, which I did, and later offered me a business account. I provided multiple valid proof of residence documents, including my bank statement and electricity bill, as well as my driving license. Despite this, they kept asking for more documents, only to suddenly close my personal account without explanation – even though I hadn’t even used it yet, not a single transaction!
They also never got back to me about the business account. Instead, they sent me a generic email saying they were closing my account but refused to provide any reasons. It’s deeply concerning that they collected all my sensitive personal documents and then shut down my account without cause.
This experience raises serious red flags about their credibility, and I strongly advise others NOT to trust this app with your personal information. I will be reporting their actions to the Financial Conduct Authority (FCA) for further investigation. If you’re looking for a reliable banking service, avoid this one at all costs!
14 February 2025
Unprompted review
Reply from MyGuava
Hi. We regret hearing about your experience and truly empathize with your situation. Please be assured that all your confidential information is safely stored with us as we take privacy and security seriously. Requesting additional documents is indeed a part of our standard procedure to ensure the safety and security of accounts. Sometimes, account blockages can occur as a result of this process. Our support team is available at https://myguava.com and would be happy to assist you in resolving this matter. We hope that, over time, your opinion of us will change as we work to address your concerns. Alternatively, if you share your contact details, we can follow up directly to ensure your concerns are handled thoroughly.
Reply from MyGuava
We're so happy to hear that you're enjoying the app. It's great to know it's been efficient and easy to use. We hope it continues to meet your needs.
Very good fast aswell would never use…
Very good fast aswell would never use another bank I love it
5 February 2025
Reply from MyGuava
Thank you so much for your kind words. We are delighted to hear that you are satisfied with our application. We truly appreciate your support.
Got the money and no refund
They stopped an e transfer payment. I sent a CIBC transfer confirmation showing the transaction is complete. Now they are insisting the bank contact them regarding this matter. Guavapay deposited the money and have no intension returning my $1600.00 Don't do business. You can only call them scammers. I have contacted your support team 6 times. It should only take you minutes to find the transaction My name Feb 1 the email address, the amount and the deposit number. I sent bank confirmation papers. Nobody tried to help
31 January 2025
Unprompted review
Reply from MyGuava
Hi. It’s unfortunate to hear that you’re feeling this way, and we genuinely empathize with your situation. We fully understand your concerns and are committed to assisting you in resolving this matter. We kindly encourage you to contact our support team at https://myguava.com. Our dedicated support team is well-equipped and always happy to help you through the next steps. Alternatively, feel free to share your contact details so we can directly follow up with you and assist you further.
My guava is a very reliable bank with…
My guava is a very reliable bank with customer service 24/7 to assist you in everything
5 February 2025
Reply from MyGuava
Hi. Thank you for your kind words. We're thrilled to hear that you're satisfied with our services. Our team is always here to assist you whenever you need help. Feel free to reach out anytime.
Long wait for account opening
Long wait for account opening
4 months+
Lpng wait for card
4 weeks ago told was sent
Still no card
Silly excuses given
Layest lasy week said in office waiting to be sent
They lie
Fob you off
Dont use them ever
14 November 2024
Unprompted review
Reply from MyGuava
Hi. We understand your concerns and apologize for any inconvenience caused. Your satisfaction is important to us, and we take your feedback with the utmost seriousness. Regarding your card delivery, while we aim to process card deliveries within a specific timeframe, unforeseen circumstances may occasionally cause delays. For further assistance, please visit https://myguava.com, where our support team is available 24/7. Alternatively, if you could share your contact details, we’d be happy to follow up directly and help address this situation as soon as possible.
AVOID E-commerce Merchant Service
AVOID E-commerce Merchant Service.
We are extremely disappointed with our experience using MyGuavapay as our e-commerce payment processor. While we understand that they may be suitable for smaller businesses, their platform is completely inadequate for the needs of an established e-commerce business like ours.
Their back-office software is incredibly clunky and difficult to use, and their technical support team lacks the expertise to assist with even basic e-commerce issues. We have encountered significant problems with refund processing, with MyGuavapay failing to recognise refunds processed through our WooCommerce platform.
This has resulted in a critical cash flow issue, with over £23,000 of our funds being withheld for over five weeks without any explanation. This blockage of funds is severely hindering our business operations and causing significant disruption.
Despite numerous attempts to resolve these issues, communication has been frustratingly circular. We have provided ample evidence of processed refunds, but our concerns are consistently dismissed.
We strongly advise other e-commerce businesses to avoid using MyGuavapay. Their platform is unreliable, their support is inadequate, and their lack of transparency regarding our funds is unacceptable.
*Reply after review - We have been in constant communication with your support team, but our emails continue to be ignored. Even your sales representative, has been following up on the same email chain without receiving a reasonable response. The only swift reply we've received from you has been on this platform.
17 February 2025
Unprompted review
Reply from MyGuava
Hi. We sincerely regret to hear about your experience and understand how frustrating this situation must be. Ensuring smooth payment processing and reliable support is our priority, and we take any issues affecting your business operations and fund accessibility very seriously. Please rest assured that we are committed to thoroughly reviewing this matter to provide clarity and a resolution. For swift assistance, we encourage you to visit https://myguava.com, where our support team is available 24. Alternatively, if you share your contact details, we would be glad to reach out directly to ensure things move forward for swift assistance.
Reply from MyGuava
Hi there. We're so glad to hear that you find our service fast and reliable. We genuinely strive to make things simple and smooth for our valued customers.
Reply from MyGuava
Hi. Your feedback inspires us to continue delivering the best possible service. Thank you for sharing.
Excelent services,fast transfers,great!
5 February 2025
Reply from MyGuava
Hi. It’s great to hear that our services have met your expectations. We truly appreciate it.
MyGuava always gives me joy anytime I am using it
MyGuava is a good bank, and I am very happy to be part of your team.
5 February 2025
Reply from MyGuava
Hi. Thank you for sharing your experience with us. We truly value you as a customer and appreciate your continued support.
Reply from MyGuava
Hi. We are truly grateful for your feedback. It means a lot to us.
Reply from MyGuava
Hi. It’s awesome to hear that your experience with us has been smooth and easy. Your satisfaction with our services is important to us, and we truly appreciate your feedback.
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