they are SCAMMERS. they will allow you to transfer your money and then when you feel confident and put more funds in they will block your account and take all your funds without a reason.
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See what reviewers are saying
I sent an etransfer on December 19th to myself it is December 23rd still no transfer send I ha e been contacting g them via email to all email addresses and their support chat that claims is 24hrs how... See more
I just wanted to write a review today for Owen who is a sales representative for MyGuava. Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge... See more
Company replied
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan.... See more
Company replied
Company details
Written by the company
MyGuava combines the functionalities of multiple financial apps, making it the ultimate all-in-one solution for all your personal payment needs, whether you need to make a secure purchase, send money to friends and family worldwide, or provide business payments. MyGuava customers can open accounts in multiple currencies including EUR, GBP, СAD and CHF. For more information on MyGuava App and MyGuava Business, visit MyGuava’s website at https://myguava.com/
Contact info
Monument Place, 24 Monument Street, EC3R 8AJ, London, United Kingdom
- +442045771440
- info@myguava.com
- myguava.com
You should know
2.8
Average
546 reviews
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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MyGuava sponsor my football team so i…
MyGuava sponsor my football team so i decided to open a account and get a personalised card great idea i thought.
I tried to load up the card in post office and local shop via paypoint and it will not allow it saying error and collect + ? when they try to scan the barcode from my phone. So i loaded the card from my bank account and it took 12 hours to land im my account from the faster payment service, customer service couldn't help before it landed in my account when i was sleeping.
Now its saying my card its a Euro card its not a Euro card its a UK card i have called customer service who said unlink the card from the app yes i done that even though it wasn't linked in the first place and its still not working and charges me a transaction fee for using a ATM in my own country.
Customer service are terrible and haven't helped or got back to me with a outcome i will not be using my card or MyGuave again.
Update Girlfriends card is acting the same as mine so its a MyGuave problem not the Bank, Paypoint or ATM problem as customer service likes to tell you.
10 March 2025
Unprompted review
Reply from MyGuava
Hi! I’m sorry to hear about the issues you’ve been facing with your card, especially with the PayPoint errors, delays in loading funds, and unexpected transaction fees. I understand that you've already reached out, but staying in touch with the Support Team through https://myguava.com is the best way to ensure your case gets the attention it needs, and this is certainly not the service we aim for. Also, if you could share your account and contact details, we’ll ensure this is escalated for a timely and thorough update. Our team will do their best to support you and make sure your case gets properly addressed.
I was selling on ebay and used a…
I was selling on ebay and used a busines account, it's been 8 months since they returned my £3500. It's a SCAM bank!!!!!!!!!! I write to them every month, they reply the same thing every time. They cheat people! They wait until you have a large amount on your account and just block your account!
12 December 2024
Unprompted review
Reply from MyGuava
Hi. Just to clarify, account restrictions are sometimes necessary to ensure the safety and security of all parties involved. Please note that in certain cases, the review process may take longer than expected. We genuinely recognize how difficult this situation is for you and deeply apologize for any stress it may be causing. If you still have unresolved cases in this matter, we kindly ask you to reach out to our Support Team through https://myguava.com, so they can look further into your case and provide any available updates. Also, if you could share your account and contact details, we’ll ensure this is escalated for a timely and thorough update.
I love the MyGuava business account!
I use the MyGuava corporate account and payment links to manage payments for my home and pet sitting business and it works great! The MyGuava business account it absolutely packed with great features and love that I can review all my transactions in one place, giving me the option to download/email reports.
28 March 2025
Unprompted review
Reply from MyGuava
Hi. That’s awesome to hear. We’re really glad everything’s been working smoothly for you. Having everything in one place and easy access to reports definitely makes a big difference. Thanks so much for sharing this—it means a lot.
CANADA be aware they are scammers
Its been almost 2 months they blocked my 490 pounds, and then revoke my access. Please Canada don’t trust them , they are scamming people i am victim of them.
Also, they use AI based or automated response and when call customer service they are investigating … what the hell is this you can’t investigate 490 pounds isn’t funny!!!
When i go to Toronto office no one exist there also phone numbers provided are not working 😂
You can win over them as they will use term investigate and make you run after and even no use as very bad customer support
25 February 2025
Unprompted review
Reply from MyGuava
Hi, we are truly sorry to hear about what you have been experiencing, and we completely understand how frustrating this situation must be for you. Please rest assured that we are fully committed to providing you with the best possible service, and here to do everything we can to make things right for you. While we understand that account blockages can be inconvenient, we want to reassure you that your funds are securely held with us. Since we do not have a physical branch for in-person visits, our dedicated support team is here to assist you through various channels. You can reach them easily via live chat at https://myguava.com, by phone at +44 20 4577 1440, or by email at support@myguava.com. Our agents are more than happy to provide you with personalized assistance. If you would like, you can share your contact details with us, and we will reach out directly to offer the support you need. We are here for you and are committed to resolving this matter with all the care and attention it deserves.
Terrible customer service
Terrible customer service. Trying to trace a payment made by Faster Payment confirmed as sent by my bank but rrcipient Guava not able to trace even with Tracking reference number supplied
13 April 2025
Unprompted review
Reply from MyGuava
Hi. We are truly sorry to hear about your experience and empathize with your situation. Please know that we are always committed to providing the best possible service and take every concern seriously. We value your feedback and strive to make things right.
For more detailed assistance with your incoming transaction and the latest updates, we encourage you to stay in touch with our Support Team through any of the available channels at https://myguava.com.
Additionally, if you could kindly share your contact details, we will ensure to follow up with you directly to address any concerns.
Scammers
Scammers ; Useless customer support
They just block the account for no reason and say its normal and customer support is terrible.
They are scammers.
8 April 2025
Unprompted review
Reply from MyGuava
Hi. We’re sorry to hear about your experience, as this doesn’t reflect the level of service we strive for. Account lockouts typically occur due to ongoing security checks to ensure everyone’s safety. We recognize how concerning and inconvenient this can be, and we’re here to help you work toward a resolution. If you can share your contact details, we’ll make sure to follow up with you to address any concerns. You can also reach our support team at https://myguava.com for further assistance.
My Guava is the best and most trusted…
My Guava is the best and most trusted money transfer app. I always send money to Bangladesh through My Guava and the amazing thing is that my money goes to my bank account very smoothly without any hassle. I want to tell all of you who will send money to Bangladesh that you will enjoy sending money through My Guava app and you will get it on time. I wish them success. Thank you My Guava , I hope you will try to provide better service in the near future.
9 April 2025
Unprompted review
Reply from MyGuava
Hi. Thank you so much for your kind words. It's awesome to know that you've had such a smooth experience transferring money to Bangladesh through our MyGuava application.
Instantly Transfered the money from…
Instantly Transfered the money from myguava business account to my bank but did not received anything so far. Called customer service and write on live chat they keep saying relavant team is looking for that. Do not use this company absolutly disgusting company
7 April 2025
Unprompted review
Reply from MyGuava
Hi! We truly regret hearing about your experience and sincerely empathize with your situation. Rest assured, we're fully committed to helping you get this sorted out. We recommend reaching out to the support team at https://myguava.com, where the dedicated team is ready to assist you further. If you've already contacted them, we suggest staying in touch to get the most accurate updates. Alternatively, feel free to provide your contact details, and we’ll be more than happy to follow up directly and offer support.
Never use this company again
Never use this company again. They take my money and stop paying me. Scam company!
29 March 2025
Unprompted review
Reply from MyGuava
Hi. Ensuring smooth transactions and reliable service is extremely important to us, and we want to get to the bottom of this for you. Please reach out to our support team at https://myguava.com, and we will do everything we can to assist you. Alternatively, if you would prefer, you can share your contact details, and we will follow up directly to ensure your concerns are addressed properly.
PLEASE AVOID!
If your reading this, just avoid this company if you want your money taken from you whenever MyGuava feel like it. They decide when they want to hold your money or release it to you for no probably cause or reason, terrible company avoid at all costs !!!
27 March 2025
Unprompted review
Reply from MyGuava
Hi. Your concerns are important to us, and we take them with the utmost seriousness. Please know that ensuring the security and safety of all our customers is our top priority, which sometimes requires additional review processes and can result in temporary holds on accounts. We understand how this can be inconvenient, and we truly appreciate your patience. To better assist you, please reach out to our Customer Support team at https://myguava.com. They are always available to help. If you could also share your contact details, and we will make sure to follow up directly and work towards a resolution.
Taylor is amazing! 5 stars.
Taylor has been exceptional throughout the entire process. She is highly attentive, professional, and always ensures everything runs smoothly. The next-day payments were delivered as promised without any issues. I couldn't be more pleased with the level of service provided. Highly recommend!
25 March 2025
Unprompted review
Reply from MyGuava
Hi. Thank you for the great feedback. We’re so glad to hear everything went seamlessly and that you’re satisfied with our service.
Exceptional Service
Exceptional Service and Big Savings with myGuava Pay!
I recently switched to myGuava Pay after using iZettle for 7 years, and I couldn’t be happier with my decision. The terminal is not only reliable and user-friendly, but it has also saved me a significant amount of money on transaction fees. The cost-effectiveness of myGuava Pay compared to my previous provider has truly made a noticeable difference.
A special thank you to Hasan for making the entire transition process incredibly smooth and stress-free. His professionalism and dedication ensured everything was set up seamlessly, and I felt confident every step of the way. Hasan's support and knowledge are truly commendable.
If you're considering switching your payment terminal provider, I highly recommend giving myGuava Pay a try. Fantastic service, great savings, and exceptional customer care!
Thank you once again, Hasan, and the myGuava Pay team
12 February 2025
Unprompted review
Reply from MyGuava
Hi. Thank you so much for your wonderful feedback! We are thrilled to hear that your transition has been such a positive experience. It's great to know that the terminal's reliability and ease of use, combined with the savings on transaction fees, have made such an impact for you. We take pride in our team's commitment to providing top-notch customer service, and it’s fantastic to see that reflected in your experience. We look forward to continuing to support your business with exceptional service and savings.
After I made a transfer to my friend on…
After I made a transfer to my friend on Friday, they declined the transfer and just after blocked my account for no reason, I contacted customer service and they ask to be patient and they take so long to unblock my account, they ask for my friend ID and a conversation between me and my friend, it's a shame because it's a personal matter and they block my account for no valid reason.
It's so unfair and unprofessional from the MYGUAVA team. I definitely don't recommend this app. Seems like scammer.
7 March 2025
Unprompted review
Reply from MyGuava
Hi, we completely understand how frustrating this situation might be. In some instances, additional documents are required to comply with security regulations, which may lead to temporary account restrictions. While this may cause some inconvenience, these measures are essential to maintaining the safety and reliability of our services. If you have already provided the necessary documents, please rest assured that our team is actively working to resolve your case as quickly as possible. For any further updates, we encourage you to reach out to our support team at https://myguava.com. Moreover, if you could share your contact details, we will ensure to follow up with you to make sure your concerns are fully addressed. We’re committed to handling your matter promptly and supporting you every step of the way.
They finally unblocked but stole my…
They finally unblocked but stole my money
I initiated an Interac transfer, yet the company continues to cite ‘security review’ without providing clear answers to my inquiries. This raises serious concerns about their transparency and business practices. Holding customers’ funds without proper justification is unacceptable. I will be reporting this matter to my local MP and the OBSI, as I believe such operations should be scrutinized to ensure compliance with Canadian regulations.
8 March 2025
Unprompted review
Reply from MyGuava
Hi. We’re truly sorry to hear about your experience. We understand how concerning this situation must be. Please be assured that the security review process is in place to ensure the safety of all transactions and to protect both customers and the company. Please reach out to our support team at https://myguava.com, and we’ll do our best to assist you. Additionally, sharing your account and contact details will help us follow up on your case directly. Thank you for your understanding.
Scammers and worst customer support of all time
Reviews are correct. This company is scammer. They processed my initial transaction of low amount and then blocked when I tried doing higher amount transaction. After sending all documents, compliance team is not responding. It's 6th day of sending all documents to them but its still not processed.
Everytime they said our team is working but they don't have rights to block account as they take ID while opening account. I have requested to raise complaint but none of customer service agents know anything.
I am also raising complaint with FOS to get my money back. Don't deal with this company at all. Wise, Remitbee and other reputed companies are good with their work.
5 March 2025
Unprompted review
Reply from MyGuava
Hi. We completely understand how challenging this situation may be. In certain cases, additional documentation may be necessary to meet compliance standards, which could result in temporary account holds. Although this may temporarily impact your account activity, these measures are crucial in maintaining the trust and integrity of our services. If you have already submitted the required documents, please know that our team is diligently working to resolve this matter as swiftly as possible. For the most up-to-date information, we encourage you to reach out directly to our support team at https://myguava.com. Moreover, if you could share your contact details, we will ensure to follow up with you to make sure your concerns are fully addressed. We’re committed to handling your matter promptly and supporting you every step of the way.
Closed my account to avoid paying a £10 promotion
They send an email promoting their international money transfer service. Something I would use. I then proceed to make two transfer to my wife. Combined no more than $200. They offer a $10 refund on completion of the first transfer. I then get an email demanding to know why I’m sending, to who. I respond the same day explaining it’s my wife etc. I go on the app to check. To find my account no longer exists. A week later they finally reply with no explanation just demanding copy’s of my wife id and of our marriage certificate. I’m not sharing more personal information when they have closed my account already. A joke of an app. Seems like a strange way of getting out of paying a £10 refund. Lost a customer that would have used their service a lot.
I’m now at the 27th. So 20 days after leaving this feedback and have replied to all messages and provided all required information. I’ve has no confirmation that I can send on the account and have not received the £10 bonus. What I have done is just wasted hours of my time messaging. Apparently ever time you message it’s a new person. Non of which are capable of reading the previous chat. It’s exhausting dealing with these people. 20 days later zero progress
1 March 2025
Unprompted review
Reply from MyGuava
Hi. Ensuring the security of transactions is our top priority, and sometimes, additional verification is required. However, we understand that this situation has been inconvenient for you, and we sincerely regret any distress caused. If you’d be open to it, we’d love to take another look at your case and clarify any concerns. Please reach out to our support team at https://myguava.com, and we’ll do our best to assist you. Also, sharing your account and contact details will help us to follow up on your case directly.
Don’t use this payment company
Don’t use this payment company, they lie on their services and overcharge their customers
3 March 2025
Unprompted review
Reply from MyGuava
Hi. It is unfortunate to hear about your experience. Your concerns are important to us, and we would like to look into your case further. Please reach out to our support team at https://myguava.com, and we will do everything we can to assist you. Alternatively, if you would prefer, you can share your contact details, and we will follow up directly to ensure your concerns are addressed properly.
Highly recommended
The reason I use Myguava is the convenience, but I’ve been blown away by the exceptional service and outstanding product as well! The sales representative and account executive (Aimi), introduced Myguava to us and ensured everything went smoothly from the very start. From the initial contact to the setup, everything was professional, friendly, and incredibly efficient. Aimi is always keen to help promptly and is extremely knowledgeable, going above and beyond to ensure everything is set up perfectly.
The machine itself is outstanding, reliable, easy to use, and performs flawlessly.
5 March 2025
Unprompted review
Reply from MyGuava
Hi. Thank you for sharing this wonderful experience. We prioritize providing a seamless setup, professional service, and a reliable product. It’s great to hear that everything has been efficient and easy to use. We truly appreciate your kind words about the support you received.
Low fees, great connection, would recommend!
Was contacted by a sales rep called Will, he was great and talked me through the whole process. Been using the machine for a month now and I’m really happy with it! Great connection and low fees, would recommend!
4 March 2025
Unprompted review
Reply from MyGuava
Hi. Thank you so much for your kind feedback. We're thrilled to hear that the process was smooth and that you're enjoying the machine. It's great to know that the connection and low fees are working well for you. We truly appreciate your recommendation and are always here if you need any further assistance.
Aimi went above and beyond ,to help me…
Aimi went above and beyond ,to help me with the signing in process.
She’s was very professional,and very patient with me. I would recommend her service to all small businesses,every little helps!
20 January 2025
Unprompted review
Reply from MyGuava
Hi. Going above and beyond to ensure a smooth and stress-free experience is exactly what we strive for. Your recommendation truly means a lot, especially for small businesses looking for reliable support. We’re always happy to assist.
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