MYFLYRIGHT Reviews 

4,748
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more

Rated 5 out of 5 stars

Super work! Absolutely satisfied with MYFLIGHTRIGHT! They made sure that we received what we should have with next to no complications! Thank you !

Rated 5 out of 5 stars

Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more

Rated 4 out of 5 stars

First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more

Company details

  1. Legal Services

Written by the company

Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(4,748)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad Experience

I hired this company because the airline caused me and my family thousands of euros of damage because my suitcases were missing. After just five days, I canceled the contract and asked a conciliation company to intervene. I was informed by the airline that MyFligthRigth had already accepted a small amount of compensation from us and had not informed them of any cancellation of the contract, so they would no longer accept an intermediation process.
Run away from these companies because they immediately enter into an agreement with the airlines to collect their commissions.
What they do, any of us can do, sometimes with a simple email, and if you can't, look for conciliation companies. They're completely free.

3 December 2023
Unprompted review
Rated 2 out of 5 stars

MYFLIGHTRIGHT changed the compensation amount half way through

My airline canceled my trip and I had to stay in a hotel, I open a case with MYFLYRIGHT because the amount to be paid by the airline (according to MYFLYRIGHT) was the compensation for the cancelling PLUS the hotel. A couple of months later MYFLYRIGHT) just changed the amount to only the hotel and took a commision out of it. For just the hotel I could have done it myself and not pay the commision. MYFLYRIGHT should have told me since the beginning that the compensation for the cancelling could not be obtained, instead of showing me that compensation as what I was going to get and just change it arbitrarily and without any notice later.

19 February 2024
Rated 5 out of 5 stars

The Process was simple and the backup…

The Process was simple and the backup was great. After 7 months I received the Compensation I was due, but must say the satisfaction from in a small way beating this Scam Airline (Turkish) was the best result.
MYFLYRIGHT did an excellent job.

18 February 2024
Unprompted review
Rated 1 out of 5 stars

6 months to wait and then ...

After 6 months I received negative feedback on my claim: "We hereby assign all claims against the airline Lufthansa assigned to us by the passengers back to the passengers."
During this period I was assured several times that my claim is in progress and I have not to worry about the result.
Well, not really ...

20 December 2023
Unprompted review
Rated 1 out of 5 stars

A Warning Tale of Dubious Practices and Consumer Caution

I recently underwent an unfortunate experience with MYFLYRIGHT, and I believe it's crucial to share my feedback. I sought their services for a potential compensation claim, but my journey took an unexpected turn.

After careful consideration and perusing reviews, I opted to withdraw my request within the 14-day cancellation period, responsibly exercising my consumer rights. However, I was bombarded with reminder emails, creating an unwarranted sense of urgency. After approximately 2.5 months and numerous reminders, I received an email from MYFLYRIGHT demanding payment for alleged incurred costs, mentioning that they would soon send an invoice.

This not only contradicts their own terms and conditions but also raises concerns about their commitment to ethical and lawful business practices. As a consumer, I firmly believe in transparent and fair dealings, particularly in legal matters. Intriguingly, the language used in their email appeared to exploit legal terms without providing a solid legal foundation. This once again raises concerns about the company's communication practices and the potential exploitation of customers by creating an illusion of legality.

My purpose in sharing this experience is to caution potential clients. Exercise due diligence in considering your options and be wary of MYFLYRIGHT's communication and business practices before engaging their services.

19 November 2023
Unprompted review
Rated 1 out of 5 stars

Not recommended

After one year without any communication or success in the case of a 6h delayed flight a bill over 178.50 euro arrived.
I paid that money, but continued my case with airhelp.
Not recommended, without any success they still claim money for their "services". Absolutely the opposite of their advertising

4 October 2023
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Customer,

Thank you for your review. This will help us to become better in the future. Unfortunately, we cannot find any cases in your name. Please send us an email to info@myflyright.de, stating our file number. Our colleagues will be happy to take care of your concerns afterwards.

Best regards
MYFLYRIGHT team

Rated 1 out of 5 stars

I was offered a meager compensation of…

I was offered a meager compensation of 270 euros by the flight company for delivering my two large suitcases four days late. However, when I contacted myflyright.com, they informed me that I could claim up to 4500 euros for myself, my wife, and my son. I had to purchase new clothes and other essentials for all three of us, which cost just over 1000 euros. Despite this, myflyright.com did not do anything to help me claim the full amount, and instead settled for the already-insufficient compensation offered by the flight company, which was provided by EUROWINGS (a company to beware of). Now, the company is attempting to charge me 80 euros for something that I have already done. This is extremely disappointing and unfair. myflyright.com/ should have advised me that it was highly unlikely that I would receive adequate compensation, instead of offering me a mere 270 euros. The situation is ludicrous.

21 September 2023
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Alejandro,

Thank you for your review. This will help us to become better in the future. If your luggage arrives late, damaged or is completely lost, you will be entitled to compensation of up to approximately €1,500. You are allowed to make so-called “emergency purchases” (e.g. hygiene products, underwear) to a reasonable extent, for which the airline must later reimburse you.

A tip from us: If you are carrying particularly valuable items with you, you can increase the liability limit. To do this, you must make a special declaration and pay a surcharge at the latest when checking baggage. This information can also be found on our website: https://myflyright.com/de/dienste/gepaeck-entschaedigung/

We wish you all the best for the future.
Best regards
MYFLYRIGHT team

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