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See what reviewers are saying

Rated 1 out of 5 stars

Horrible food…. I got the kitten pack, my 2 month old kitten stopped eating she got sick she stayed hungry I tried everything mixing it with water or treats it was not real food. 0/10

Rated 1 out of 5 stars

We've used Felix for all our cats for years, however, just recently we've switched our 16 year old cat onto Felix Senior 7+. She was okay for a few weeks but the last few weeks she's periodically sick... See more

Rated 1 out of 5 stars

My cat was on this food Felix as good ss it looks for a few months.lost quite a bit of weight and started to look really skinny. His stomach was upset and his stools were orangey and really stank.... See more

Rated 1 out of 5 stars

My cat used to love the 100g pouches but the 85g one I don't know what has happened. I don't know if it gave him a bad tummy but an excruciating experience fixing his diarrhea. Also never feed your ca... See more

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Life Insurance Agency

Information provided by various external sources

We’re building Felix because we want to give you the same insurance experience that we'd want for ourselves. Why? Well, we know that buying insurance in the UAE can be really frustrating sometimes.It doesn’t have to be that way though, does it? We’re dedicated to making insurance a little quicker, a little easier, a little less frustrating and a little less confusing. We’re doing that by focusing on exceptional customer service, great insurer partnerships, and technology to bring it all together.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(192)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The service was amazing only concern is …

The service was amazing only concern is you guys take more time in submitting the quote. Rest my experience was good.

13 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Munazzah,

Thank you so much for your review and feedback, we're glad that you had a good experience overall.

I do agree with you that it takes a bit more time to quote for high-value vehicles and we're currently working with our insurance partners to speed things up a bit for our clients!

We're always here in case you ever need us... all the best!

Rated 5 out of 5 stars

Swift & smooth experience..

Swift & smooth experience... filled in my car details on the website and within minutes, I received the 5 best quotes from first class insurers... once I have paid, I received the policies shortly afterwards in my inbox.

12 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Hassan, we're glad you had a good experience with Felix! We're at your disposal if you ever need anything else.. all the best!

Rated 5 out of 5 stars

Great service, quick & efficient

I was very happy to finally end the search for a reliable, efficient and fast insurance service for my car. They didn’t ignore my calls and were fast replying to emails, and were attentive while replying to my questions.

12 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Sunil, thanks for the great review! We're so glad you found us and we're always here if you ever need us!

Rated 5 out of 5 stars

Handled my claim with no hassle!

Very happy with Felix. They’ve taken away the headache of getting your insurance coverage. It’s a pleasure to deal with their staff as they give you the feeling that they’re looking out for your best interests and keeping long term clients instead of trying to sell you something you don’t need.
Had a claim in January and they managed to get it quickly handled and approved with absolutely no hassle. Saved me so much trouble as I didn’t have to go around chasing information or wasting my time.

12 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Kathi! Thank you so much for your fantastic review, I've passed it along to the customer support team! We work really hard to get our customers claims processed quickly and take all the burden off their hands, it's why we're here!!!

We're happy that you had a good experience and look forward to helping you out again in the future.

Rated 5 out of 5 stars

Fast and hassle free

Good, clear and prompt communication. Hassle free service overall

12 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi there Sebsports! Thanks for the 5-star review, we're here if you ever need anything :)

Rated 5 out of 5 stars

Amazing service and friendly staff

Amazing service. The customer service agents were very responsive and got me the best insurance quote in the market as compared to other competitors i.e. insurance market. They were quick and friendly and helped me get the best insurance without any hassle. I would any day recommend these guys to anyone.

12 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Nuzhat! Thank you so much for the great review and feedback, we're really glad that we were able to get you the best quotes :) Don't forget to use your referral code so both you and your friends can save some $$$.

Rated 5 out of 5 stars

EXCELLENT SERVICE

I have been amazed by the great level of service of this company. Indeed, they cannot be more reactive and helpful. Chatbot on their website, whatsapp, emails, phonecall. I have been going through them for 1 year now, and I am very satisfied. I highly recommend them.
Best,
Jimmy

12 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Jimmy, thanks so much for the fantastic review!! We're always here to help you out whenever you need us!

Rated 5 out of 5 stars

Professional and simple

Professional
Available
Simple
Client focused

Simply the best insurance broker I have worked with
All my family and friends are clients now

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Hey Henri, thank you so much for the positive review and the great feedback! We're very happy to know that we are able to be of assistance to you, your family and friends!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional approach

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Amer, thanks for the 5-star review! We're happy you had a good experience and look forward to helping you out again in the future.

Rated 5 out of 5 stars

Great guys

Great guys, super fast & honest.

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Hey Tara, thanks for the review! We're always happy to help if you ever need us! Honesty is the best policy ;)

Rated 5 out of 5 stars

It was very convienet working with the …

It was very convienet working with the company and reasonable aswell.
Team there is really helpfull and friendly which is the best part .

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Dear Dharamveer, we really do our best to make your car insurance experience as convenient as possible! We're glad that we were able to help you out and that you had a good experience! Don't forget that we're here if you ever need us!

Rated 5 out of 5 stars

I had a hassle free experience

I had a hassle free experience with Felix choosing my motor insurance. The staff were fantastic and I got the best price in the market. I highly recommend Felix to anyone seeking insurance.

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Hey there Jad! Thanks so much for the great review! Don't forget to use your referral code when recommending us to friends so we can put $$$ in both your pockets! We're here if you ever need us :)

Rated 5 out of 5 stars

Best insurance services in the country!

We had a great experience working with Felix. In this day and age, having human interaction with customer service is a rarity. Everytime I called, somebody picked up. Everytime I emailed, I got a reply within minutes. You just can't beat that. All our business and personal insurance is now done though Felix.

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Hi Omar, thanks for the great review. We're so glad that you had a great experience. We work extra hard to make sure that we are the fastest customer support team in the country! We're always here in case you need us.

Rated 5 out of 5 stars

Great insurance!!!

Fantastic, friendly staff and professional and hassle free service...

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Hey Colin! Thanks a lot for the 5-star review, the team works extra hard to take the hassle off your hands and deal with everything on your behalf! We're glad that they were able to help you out. A friendly face will always be here whenever you need us :)

Rated 5 out of 5 stars

I would highly recommend Felix to any …

I would highly recommend Felix to any one for their Insurance related matters. Superb timely service plus very competitive and attractive rates to suit your budget.

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Dear Nair, thanks so much for the positive review and great feedback! Speed is of essence when assisting clients and we're happy that we were able to help you find a great deal. We're here if you ever need us!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Fast responses, and Felix was even able to find me a better price than originally quoted, so they refunded the difference. A+

11 February 2018
Unprompted review
Felix logo

Reply from Felix

Dear ZS, thanks for the great review! We're big on transparency and we're happy we were able to get you a better deal in the end! Good luck and stay in touch, we look forward to helping you out again in the future!

Rated 5 out of 5 stars

I was elated to hear about myfelix.com

I was elated to hear about myfelix.com! It solved a pain point of getting and dealing with car insurance. The transaction was swift, painless and competitive. I would highly recommend myfelix.com to anyone looking to for a seamless insurance transaction experience.

6 February 2018
Unprompted review
Felix logo

Reply from Felix

Hey Mohammad, thank you so much for the positive review and the great feedback! We're very happy to know that we were able to be of assistance!

Rated 5 out of 5 stars

Best quote on the market!

Yaseen was extremely helpful and very responsive with any queries I had. He helped me throughout the whole process from sourcing the best quote on the market and providing excellent customer service and support. I know who I'm talking to already for my renewal in 2019!

6 February 2018
Unprompted review
Felix logo

Reply from Felix

Hey Tom, thanks for the 5-star review! We're happy you had a good experience with our team and we've already passed your feedback along to Yaseen. We look forward to helping you out in 2019 but if you need help before that don't hesitate to let us know!

Rated 5 out of 5 stars

Happy client 😁

The whole concern Team are so cooperative and polite to deal with. the transaction is so easy and fast.
Great customer experience here 😊👍

4 February 2018
Unprompted review
Felix logo

Reply from Felix

Dear Fely, we appreciate the fantastic review! We're happy you had a good experience and look forward to helping you out again in the future.

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