Fahlo Reviews 9,515

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express their enjoyment in tracking animals and supporting conservation efforts through their purchases. Many find the bracelets beautiful and a meaningful gift, appreciating the educational aspect of learning about wildlife and their journeys. The accompanying app is frequently praised for its engaging content, providing updates and information that enhance the overall user experience. However, some customers encountered issues with their orders, such as delays or problems with tracking functionality, including animals no longer being trackable. A few reviewers also expressed dissatisfaction with customer service regarding these tracking issues, particularly concerning policies about replacement animals or the duration of tracking guarantees.

What people talk about most

Product

Users describe positive interactions with the product, often expressing delight in tracking animals and... See more

Application

Reviewers mention positive feedback about the app, with many expressing satisfaction and calling it "amazing"... See more

User experience

Customers consistently note positive experiences with the user experience, finding it fun and engaging to... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a desire to reorder... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a beautiful Company & Concept! Never thought buying cute bracelets could be so fun & help the environment in some way!!! Absolutely love tracking Turt Reynolds- and can’t wait to get more Jewelry... See more

Rated 5 out of 5 stars

I love being able to support animals with something as simple as a bracelet. I usually find myself devastated over the state of the world but too overwhelmed to know how to change it— being able to tr... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more


Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(9,515)

4,401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great app and fun too use

Amazing app, I thought maybe it would be a scam but it's not even close! I get updates always, and it has a background on the animal, I got the snow leopard and personally love it and the name was cute her name is Shan and it even gave pictures of her kittens or whatever you call them and it tracks the animal like it says and you can track more than one animal!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing!

This company is doing right for the world by saving animals and allowing kids to have fun. This teaches the youth that it’s important to embrace the different animals while protecting the endangered species. Great Job! And Beautiful Bracelets with a meaning and a purpose!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Brings a bit of happiness to my day

I got this bracelet while I was on vacation, I had looked at them before but at that moment I was able to get one! I love it very much, it has brought some sunshine to my day and became one of my bracelets I always wear (which I previously had only 1 due to personal reasons, so it's special!). I was so excited to see that I'm tracking a red wolf! I love those guys and I want to see them succeed <3

12 June 2026
Unprompted review
Rated 3 out of 5 stars

I love the bracelet but wished for more in Tracking

I love the bracelet, however I was really hoping to see more about the tagged animal. I currently have a hammerhead shark and was super excited as this is my favorite animal but unfortunately there isn’t a lot of tracking activity on it and the last update is a few weeks old. It also would have been neat to read more on the experience in tagging this specific shark.

22 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Jose,

Thank you so much for your feedback! We're thrilled to hear that you love your bracelet. We understand wanting to learn even more about the specific animal you're tracking. Whenever our conservation partners provide us with additional photos, videos, or information about an animal, we add those to the animal's profile in the app. We also share any new details we receive in the Updates tab, so it's always worth checking back as new content becomes available.

Tracking frequency can vary depending on the animal, its behavior, and when location data is successfully transmitted, which is why some animals may go a few weeks between updates.

We'd love to take a closer look at your shark's profile and answer any questions you may have. Please send us an email at cx@myfahlo.com, and our team will be happy to help!

- Bailey

Rated 1 out of 5 stars

Sloth has not moved at all, bot even at time of app DL

My daughter was so excited about this. Download the app several days ago and the sloth says it hasn't moved since June 8th and still says the same.

23 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Jeena,

Thank you for sharing your feedback. We're sorry to hear your daughter's experience hasn't been as exciting as she hoped.

It's completely normal for sloths to have less frequent tracking updates than some of our other species. Update frequency depends on the animal's behavior, habitat, and when location data is successfully received from the tracking device. Because sloths spend much of their time resting in trees and moving slowly, there can sometimes be longer periods between location changes.

Please send us an email at cx@myfahlo.com and we'd be happy to take a closer look at your sloth's tracking profile to make sure everything is working as expected!

- Bailey

Rated 5 out of 5 stars

Love the Turtles

I loved following my turtle and when she lost her transmitter, I was able to pick a new one to follow. So much fun to watch their travels!

23 June 2026
Unprompted review
Rated 2 out of 5 stars

I can not see my animals pics and it…

I can not see my animals pics and it advertises that I can but I can't it just loads

19 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Katie,

Thank you for your review. We're sorry to hear you're having trouble viewing your animal's photos in the app. This sounds like it may be a technical issue, and we'd love the opportunity to help get it resolved.

Please email our team at cx@myfahlo.com with details about your device and app version, and we'll be happy to look into this for you. We appreciate you bringing this to our attention and look forward to helping you get back to enjoying your tracking experience!

- Bailey

Rated 4 out of 5 stars

Why it's 4 stars ⭐

I like it because it's interactive and I like animals. I find it a bit difficult to understand how to navigate at first, but it's a hurdle that's relatively easy to get over.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Great app and product!

I love the daily update I get about my animal. I also enjoyed having facts about the animal and being able to learn more about the tracking process. Not only is the app great, but so is the product I bought.

20 June 2026
Unprompted review
Rated 3 out of 5 stars

I love the app but I haven’t gotten an…

I love the app but I haven’t gotten an update on my animal after a week of having him!

20 June 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Kam,

Thank you for your review, and we’re so glad to hear you’re enjoying the app!

Tracking updates don’t always happen on a set schedule. Each animal moves differently, and updates depend on factors like the species, their movement patterns, and when their tracker is able to transmit data. Because of this, it’s completely normal to have gaps between updates.

We really appreciate your patience and enthusiasm for following your animal. If you want us to take a closer look at your specific tracker, please email us at cx@myfahlo.com and our team will be happy to help!

- Bailey

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