MyExpatTaxes Reviews 5,209

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the process straightforward and easy to navigate. Many appreciate the efficiency and speed of the service, often noting that their information is saved from previous years, which simplifies subsequent filings. The support staff is consistently praised for their helpfulness, expertise, and quick, clear responses to questions. However, some customers experienced dissatisfaction with the customer service, mentioning slow response times and difficulties connecting with agents. A few also found parts of the software to be clunky or confusing, particularly when trying to amend information or navigate specific sections.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software as intuitive,... See more

Service

Clients share positive opinions on service, often praising its user-friendliness, efficiency, and the... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers found the support staff to be... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and efficiency of the team, with... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was previously daunted by submitting to the IRS. I've lived outside the US my entire adult life so navigating another tax jurisdiction made me anxious. However having filed using MyExpatsTaxes for s... See more

Company replied

Rated 5 out of 5 stars

There are so many things to consider and it’s so difficult to navigate getting taxes done. I honestly don’t think I’d do it correctly or manage to force my way through it without MyExpatTaxes! Thank y... See more

Company replied

Rated 5 out of 5 stars

Employee experience is great! Much better than any other tax service I have used. My only comment is that it would be useful to see what amounts were entered in the prior year, as you're entering t... See more

Company replied

Rated 5 out of 5 stars

The software is well laid-out. It explains situations that may be confusing. Nathalie and her staff then review the forms, catch any mistakes, and give helpful advice. They're experts on the tricky su... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Financial Planner
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

MyExpatTaxes was the first US expat tax software, created in 2018 by Americans living abroad. Designed specifically for the needs of US citizens overseas (we've helped expats in over 185 countries), our platform makes it easy to file your US tax return in just 30 minutes. 🦅 We include essential expat tax features like FBAR, FATCA, the Foreign Earned Income Exclusion (FEIE), and the Foreign Tax Credit (FTC) at no extra cost. Whether you're dealing with a simple federal return or a complex case involving self-employment, foreign pensions, or business ownership abroad, our expert expat Tax Professionals are here to help. 🦅 We go beyond basic filing to offer full-service expat tax support. Our platform is fast, affordable, and IRS-compliant — built to simplify the process for Americans living overseas. 🦅 Looking to optimize your entire financial situation abroad? Our additional services include MyExpatPlanning for long-term tax strategy and MyExpatInvest for global investment planning tailored to US expats. 🦅 With MyExpatTaxes, expat tax filing is no longer a burden — it’s a streamlined, secure, and stress-free experience.

100% IRS Tax Compliancy

Written by the company

Regardless of how complicated your tax situation is!
We help tens of thousands of Americans from 190+ countries worldwide file their US tax return annually! E-file your tax return in minutes, and rest assured that everything is done right, every time.

Contact info

Promotion box for MyExpatTaxes

Welcome to the Tax Year 2025!

Get started today and e-file in minutes!

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Overpriced, uses dark patterns

As with several of these sites they don't talk about cost until you've sunk 2 hours into filling the forms. Then you get hit with a minimum $115 fee. Very dishonest.

13 April 2026
MyExpatTaxes logo

Reply from MyExpatTaxes

Thank you for your feedback. We’re sorry to hear that the experience felt frustrating.

We do list our pricing publicly on our website, including on our Pricing page:
https://www.myexpattaxes.com/pricing/

We understand that tax filing can take time, and we appreciate your feedback about when pricing information is shown during the process. Feedback like this helps us improve the experience for future users.

Rated 5 out of 5 stars

Great software and personal expert service

The software is well laid-out. It explains situations that may be confusing. Nathalie and her staff then review the forms, catch any mistakes, and give helpful advice. They're experts on the tricky subjects that are way over my head. I've used their services every year since 2020 and will keep doing so!

11 May 2026
MyExpatTaxes logo

Reply from MyExpatTaxes

Thank you for the kind words! I'll let Nathalie know she got a shout-out!

Rated 4 out of 5 stars

Very clear and helpful for a new…

Very clear and helpful for a new subscriber. One exception: the information about the pricing and need for upgrading was not very smooth.

11 May 2026
MyExpatTaxes logo

Reply from MyExpatTaxes

Thank you for your feedback! I'll share it with the team!

Rated 5 out of 5 stars

Use Them. No regrets.

Patient, reliable, quick emails. These guys are the real deal. Thus why I had to write a review!

12 May 2026
Unprompted review
MyExpatTaxes logo

Reply from MyExpatTaxes

Thank you for the kind words!

Rated 1 out of 5 stars

Awful experience

Awful experience. Absolutely horrifying. They did my taxes for three years, however after 3 years my state informed me that MyExpatTaxes had only been partially e-filing my state taxes, resulting in $24,000 in penalty and interests. After MyExpatTaxes tried to fix the issue, they amended my state tax and inserted yet more errors. After repeatedly asking MyExpatTaxes to resolve the issue and reimburse me for the penalty and interest that was a result of their errors, their COO Markus Finster reached out to me explaining how he was sure what they were doing was correct. So, I called my state to check on the amendments. That is when I realized Mr. Finster was actually wrong again. He is now ghosting me and not responding to my emails.

MyExpatTaxes says they guarantee accuracy. So, it is reasonable for us to assume they take responsibility when they make mistakes. Unfortuantely they are not taking responsibility for their repeated errors.

If you are okay with losing thousands of dollars go ahead and do your taxes with them.

I will update this if they ever take responsibility and pay me the penalty and interests.

5 May 2026
MyExpatTaxes logo

Reply from MyExpatTaxes

We’re sorry to hear how frustrating this situation has been and understand how stressful dealing with tax notices can be.

We’ve taken the time to thoroughly review your case internally, including bringing in senior team members, given the multi-year history. We have also responded to you directly with detailed references to your filings, including the specific instructions and documentation provided at the time.

As a general note, our filings and guidance are based on the information provided by the client, and certain returns and payments (such as business or state filings) may require additional steps, such as mailing forms or submitting payments separately. We always include these instructions in the prepared returns.

Because this involves sensitive personal tax information, we’re not able to go into further detail in a public forum. However, we want to emphasize that we are actively engaged in this case and have not “ghosted” the conversation. We’ve recently sent you a comprehensive response and remain available to continue working through this with you directly.

If there are any outstanding items, we’re happy to review them with you and support you in resolving this with the relevant agency.

— Markus Finster, COO

Rated 5 out of 5 stars

Great UEX

Great UEX, would recommend

7 May 2026
MyExpatTaxes logo

Reply from MyExpatTaxes

Thank you!

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