BackHug Reviews 76

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have just had one of the best Backhugs in a very long time 💖💖❤️❤️💗💗👄👄👄👄 It wasn’t too much and it wasn’t too little as it was just right I got relaxed after the warm up and I feel so hono... See more

Company replied

Rated 5 out of 5 stars

BackHug is Great and so easy to use. Download BackHug app set up program to suit your own personal treatment, easily adjusted during session to speed/strength. I use BackHug most days for 30min i... See more

Rated 5 out of 5 stars

Very relaxing experience. Could make the settings higher or lower as needed for my comfort. Scanned my back for problem areas and adjusted it for each area around my spine. I think this is a great... See more

Rated 5 out of 5 stars

I found being part of a study to aid my symptoms from parkinsons led to my personal journey being more of a great benefit. Not for all but definitely 100% benefitting from my weekly sessions. Not f... See more

Company replied

Company details

  1. Medical Technology Manufacturer
  2. Physical Therapist

Written by the company

BackHug is a robot that fixes back aches in the office or in the comfort of your own home. Its 26 human-sized robotic fingers adapt to user's unique back shape to give them personalised treatment. For employers, there’s no admin but huge health benefits for the entire workforce. Staff book a session on App, lie down during their break and benefit from high-quality back therapy. Staff operate BackHug and have complete control over strength and other settings in real-time with the App. One BackHug in offices covers 100+ staff, reduces 1,000+ work days lost, and saves £million lost every year due to back aches. Developed by an engineer-turned-physio, manufactured in the UK, it’s the ultimate well-being solution for users in the home and employees in the offices. Visit the company website to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

76 reviews

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Rated 5 out of 5 stars

Really enjoyed using BackHug

Really enjoyed using BackHug. After using it consistently I felt huge benefits in my back and definitely helped improve mobility and reduce stiffness. The app was easy to use, too!

1 July 2020
Unprompted review
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Reply from BackHug

Hello Hazel, thank you for your review. We are glad that BackHug has relieved your back tension and improve mobility- that is excellent!

Rated 5 out of 5 stars

Never tried anything like this!

BackHug is NOT your average automatic massage chair/bed.
The feeling is completely different, and hits the spot that other devices miss. It rocks gently but firmly your spine while having you comfortably laid down on it.
The device itself fells solid and really well constructed, of quality materials.
The best thing about it is the control you can have on your massage by just using this amazing app on your phone and bluetooth connection: you can change a lot of settings to adjust the massaging "fingers" to your body, selecting different types of treatment, from a firm one "therapeutic" to a more relaxed "pampering" style.
Overall BackHug is a great device to use regularly, especially for a person like me who has a desk job with a really bad posture habit ;)

4 May 2020
Unprompted review
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Reply from BackHug

Hello Giuseppe, you are correct on that- BackHug most certainly is not your average massage chair. The feeling of BackHug is something you need you need to get used to in the beginning but hugely beneficial to back pain, proving long-term relief.

We strive to give our users the most enjoyable experience by offering a personalised programme to ensure that you are getting the exact help you need with your back.

Rated 5 out of 5 stars

An adaptable and effective machine

This is an effective and very easy to use machine, which resulted is muscle pain relief and left me very relaxed. It is particularly useful being able to change a number of different settings live during the session, which meant I could target different areas of my back at different times depending on which muscles needed working on and what was comfortable for me. Will definitely be using frequently!

19 March 2020
Unprompted review
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Reply from BackHug

Hi Chris, we are glad to hear you think so. We want everyone to get the most out of their experience with BackHug, hence why we have also created the personalised programme where the treatment is tailored to your needs.

That's excellent! frequent use of BackHug is recommended to give best results.

Rated 5 out of 5 stars

Outstanding experience, easy to use and it gave pain relief and is energising!

I totally loved BackHug ,would give it 10 stars! Feeling excited as this may be the thing that I can use to ease the tension and pain I experience in my neck and shoulders and it will be both time and cost effective for me. It is so easy to use and convenient. You book on an app, turn up, no hassle of removing shoes etc.. just sit on the machine and follow the easy instructions to personalise the session.
It is the first machine I have used that offers a head rest and adjusts your legs so I felt sure I was positioned correctly. Also it is the first time I have had the massage connect completely with my neck and shoulder area and it relieved the tension in this area... I felt great and totally energised after the experience. During the session I felt relaxed and will probably do a short meditation next time. It fits well in my day as it suits me for the length of time, 15 mins, and will allow me to do my meditation. Great concept to improve people's health and well being! Highly recommend incorporating this into your life, as I said excited to have discovered BackHug and definitely going to book again and again! Thanks to the BackHug team for this amazing machine and fantastic customer service.

28 February 2020
Unprompted review
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Reply from BackHug

Hi Maggie. Wow! Thank you for your review, we appreciate your feedback greatly. A meditation, paired with a BackHug sessions, sounds like a great idea to relieve stress mentally and physically.

You are so welcome Maggie and we hope you have just as many great experiences with us in the future.

Rated 5 out of 5 stars

I absolutely love backhug!

I absolutely love backhug and use it pretty much once a week. Perfect little get away from the busy day and just take a moment to relax, unwind and get new energy to tackle the day.

3 February 2020
Unprompted review
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Reply from BackHug

Hi Alex, thank you for your review. We do recommend that using your BackHug device 3-4 sessions per week is the most beneficial, however it is great to hear you are using BackHug weekly.

It is important to for your wellbeing to take some time out of your day to relax and we are glad that you are spending that time with your BackHug device!

Rated 5 out of 5 stars

5 Star Machine

This machine is excellent . I have tried both programs now (therapeutic and pampering ) and it’s fair to say they both relieved my back pain . The therapeutic program helped release the tension I held in my neck and reduced the pain I had in my lower back from Loosing up my muscles after experiencing a muscle spasm earlier in the week .
The pampering session was so relaxing . you could feel the machine working on my knots and releasing the tensions . I can not recommend this machine enough.

31 January 2020
Unprompted review
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Reply from BackHug

Hi Lauren, we are delighted that BackHug is working well for you. BackHug aims to relieve back pain while giving you a relaxing and enjoyable experience so it is great to hear we have succeeded.

Thank you for your review!

Rated 5 out of 5 stars

It's absolutely amazing

It's amazing. You can really feel how it works on your back. It also works with an app, which is very friendly and easy to handle. You can choose the points to work on your back, the pressure level or if you want it to be a relaxation or therapeutic massage. The day I used BACKHUG I slept like a baby and my back woke up happy. Absolutely recommended, it is important to take time for your well-being and if your back is happy your day will be great. if you are reading this now and you know what it is to suffer back pain you really need to try BACKHUG... I LOVE IT!

30 January 2020
Unprompted review
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Reply from BackHug

Hi Luisa, you are absolutely correct, it is important to take time out of your busy life to care for your health and wellbeing and BackHug can definitely help you to do so!

We are thrilled you think so highly of BackHug, thank you!

Rated 5 out of 5 stars

First session with pampering mode

I just had my first session with BackHug today and I must say that my back thanks me for this idea. The points of touch look strategically placed, which gave me confidence in the machine at the beginning. Plus, knowing that there is was a physio-therapeutic expert on the team also helped. One cool feature I liked is that one can control the strength, great for awareness of own’s back. I feel like I will make it a regular thing because it is a healthy exercise for my back. I was prompted by a reading on how young people with back problems are likely to experience disability once they grow old. So, this is a more preventive way for me.

30 January 2020
Unprompted review
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Reply from BackHug

Hi Martine, we are happy to hear that your back health has been improved with the use of BackHug.

It is very important you listen to what your back needs, which is why we offer different strength settings for your treatment, as well as varying speeds. The personalised programme can also come in very hand when attending to your back's needs.

Rated 5 out of 5 stars

Inexpensive and solution to niggly back & neck aches

Absolutely superb. So convenient too. I frequently get pain in my lower back after playing football, mainly the right hand side, and have done for the last 30 or so years. I spent 30 minutes (2 consecutive sessions) on the BackHug and the pain and tightness in that area was completely gone. At £3 for 15 minutes that’s a very cost effective solution. The BackHug is controlled by the APP on your mobile phone so you can set and change the intensity/pressure of the 3 areas of the back independently - neck, upper back and lower back, and to your own personal preference. I do go for fortnightly 90 minute massage but this is a great way for me to ease off back and neck strains in the intervening period, and at low cost. The treatment is carried out completely clothed making it so convenient and quick too.

27 January 2020
Unprompted review
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Reply from BackHug

Hello Steven, thank you for your feedback. We recommend that you do not use your BackHug for more than 60 minutes a day, but rather shorter and more frequent sessions.

Nevertheless, I am pleased to hear that you have gained back pain relief from your sessions.

Rated 3 out of 5 stars

Went for a Backhug yesterday…

Went for a Backhug yesterday unfortunately I was disappointed. I thought the robotic massage would be more movement /ripple on your back rather than someone just pushing a fist into the areas on your back. In saying that I would go back but only if it was near where I lived. It wasn’t an unpleasant experience. Get more of them in Edinburgh please

9 January 2020
Unprompted review
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Reply from BackHug

Hi Mandy, thank you very much for the feedback. As an early stage startup, we take your feedback onboard to continuously improve our service.

BackHug is very different from other devices you may have tried, such as massage chairs, which provide a kind of 'rolling' experience. BackHug is specifically designed to press the centre of your back to effectively relieve back tension. That's why we no longer present Backhug as a "massage device."

The good news is that we are currently working to introduce many more varieties of treatment program, including continuous, gentle or pampering mode. We hope you give it another try in a month’s time when we will have released the update. Thank you again and we hope to hear from you soon.

Regards,

Chongsu

Rated 5 out of 5 stars

My experience in using the BackHug

The BackHug machine was setup in my local gym so was very convenient and satisfying to use after a heavy workout.

From downloading the app, booking a session and controlling the BackHug machine was very easy.

I love the simplicity of booking sessions and altering the strength of the robotic fingers using my smartphone.

I actually look forward to using the BackHug twice a week. I genuinely feel the benefits on my back as I go about my everyday activities.

Recommended.

20 December 2019
Unprompted review
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Reply from BackHug

Thank you max, great to hear that you've had such a positive experience in your gym.

Especially seeing the benefits day-to-day!

Regards,

Declan

Rated 5 out of 5 stars

Really Invigorating Experience!

Tried out the Backhug robotic therapy recently and really enjoyed it. Lots of different settings you can play around with to make it a really personalised experience. Definitely a great way to spend 15 minutes during the working day!

1 December 2019
Unprompted review
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Reply from BackHug

Thank you Donald, delighted that you made best use of the personalised experience.

I hope it continues to add value to your working day.

Regards,

Declan

Rated 4 out of 5 stars

Great Concept-Tweaking Required

I have had two sessions on the BackHug-it is a great concept. Very effective and my back feels great after. The only issue for me is the location of the cubicle-it is situated in a very busy area in the building so I struggle to relax. I can hear people coming and going, televisions, a ping pong table, an automatic door and microwaves. There is also two very bright lights above the cubicle which do not create a relaxing atmosphere. I will be using BackHug again however feel that by moving it to a quieter, more relaxing area there would be a much more interest.

29 November 2019
Unprompted review
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Reply from BackHug

Thank you Daniel, this is incredibly useful feedback. We're delighted that your back is feeling the benefit! We have requested that the device be moved to a more suitable location and we hope to have this arranged very shortly.

Best wishes,

Declan

Rated 5 out of 5 stars

A lot better than I expected

A lot better than I expected. It did a fantastic job to release my back tightness by pressing firmly along the spine. As the time went, I increased the pressure strength from 4 to 6, and it felt firmer and really good. At the end of 15 minute, my headache was gone. Very easy to use, private space in a booth. So reasonable price too!
Plan to try 30 minutes next time.

25 November 2019
Unprompted review
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Reply from BackHug

Thanks Margaret, delighted to hear that your session went so well, especially for reducing your headache. We look forward to hearing how 30 minutes goes next time!

Rated 5 out of 5 stars

Massage left me feeling lightweight and…

Massage left me feeling lightweight and relaxed. Fantastic value for money. Friendly and knowledgeable team.

27 October 2019
Unprompted review
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Reply from BackHug

Thank you Inderjit! Delighted that you got the value you were looking for.

Great that your pressure-point therapy was effective.

Regards,

Declan

Rated 5 out of 5 stars

Excellent value for money

Excellent, very professionally massaged, excellent value for money

27 October 2019
Unprompted review
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Reply from BackHug

Thank you Hamz, delighted that you enjoyed our robotic therapy device.

Rated 5 out of 5 stars

My friend told me for about a massage…

My friend told me for about a massage he had got from Mybackhug and how he had benefited from it. Although I liked the idea of getting a massage I am one of those people whose busy life just don't seem to include a massage session or going to a doctor. A few weeks ago I injured my neck during a gym session and thought the best way to deal with the pain was to take a break from the gym and let it heal by itself. Then I remember my friend's experience with Mybackhhug. As the pain lasted longer than I thought I decided to give it a try.
It is not always easy to describe extraordinary things when something good has happened to you. Not only the experience was fantastic but also, and I did not realize it straight away, my pain was gone. Just like that! and also I felt rejuvenated. I used to think that massages was something for others, doing this taught me that it does not have to be this way. My positive experience with Mybackhug showed me how easy and important it is to give yourself care and healing as part of a day to day life.

7 October 2019
Unprompted review
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Reply from BackHug

Thank you Sylvain, very kind of you to leave such a detailed review.

Delighted to hear that your pain had almost gone and you were able to take care of yourself with a BackHug.

Best wishes,

Declan

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Very relaxing. Felt much better after using. As someone whom sits all day in my work and also works out at the gym, my body felt so much better for using this machine.

1 October 2019
Unprompted review
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Reply from BackHug

Thank you, delighted that you felt the benefit. Sitting all day at work something many of us have to face!

Best wishes,

Declan

Rated 5 out of 5 stars

Great product, fantastic experience!

Great product, fantastic experience! I had a sore back, but after trying Mybackhug my whole body felt much better, which makes me feel like going back again for another massage. I would recommend it to anyone, whether you have a sore back, or just looking for a relaxing experience.

30 September 2019
Unprompted review
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Reply from BackHug

Thank you Lambert, thrilled to hear that your back felt significantly better.

We look forward to welcoming you back soon for another session.

Best wishes,

Declan

Rated 5 out of 5 stars

Even better second time.

Just been for my second Backhug at their showroom.

It was even better this time round and released a lot of tension and aches in my lower back, really relieves as this was stopping me sleep well.

Although it is strong enough to give a proper deep tissue massage I found it actually relaxing and even dozed off for a while!

I highly recommend this and will use again soon.

25 September 2019
Unprompted review
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Reply from BackHug

Thank you Simon, I hope your sleep has been much improved!

Good to hear that you found the session also relaxing and we hope to welcome you back soon.

Best wishes,

Declan

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