Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfu... See more
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Excellent price and given it comes from abroad great despatch and delivery time. Kept informed about my order and even got a sample with it.!!! X I love Lancaster tan prolonging cream- it really d... See more
Good prices, however they said free postage - next page said minimum order price £75 for free post. I doubled the order. Then they said £5 off first order - but when claimed it said it required an acc... See more
Company replied
Always a pleasure to shop at My Origines, never disappointed. Wide selection of beautiful and genuine products. Affordable prices too. Can’t wait to place my next order. The Customer Services is amazi... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
189K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The fragrance is OK
The fragrance is OK, but I've made the mistake of thinking that the edp is the other one, that is a stronger formulation the Extreme...and inwas a little disappointed, but due to not doing proper research...
7 July 2026
Fast and clear
7 July 2026
May use AI-assist with repliesRead more
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The perfume is the perfume
The perfume is the perfume at a good price however it was sold to me as being a refillable bottle. It was not. I was able to contact them by phone which was good. They confirmed the the refillable bottle was only in a certain size. This was not clear so be careful if you are expecting refillable bottle.
6 July 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your feedback and for choosing MyOrigines.
We are pleased to hear that you were satisfied with the price of your perfume and that you were able to reach our Customer Service team for clarification.
We are, however, sorry that the information regarding the refillable bottle was not clear enough. As confirmed by our team, only certain bottle sizes are designed to be refillable. We appreciate your feedback, as it helps us improve the information provided on our website to make the shopping experience clearer for all our customers.
If you have any further questions, please feel free to contact our Customer Service team at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8:00 am to 7:00 pm). You can also use the virtual assistant available on our website, which may assist you.
Kind regards,
The MyOrigines Team
Rating: 0/5 — Extremely poor customer service and unresolved duplicated‑order issue
I would give zero stars if that were possible. My experience with customer service at My‑Origines has been consistently disappointing, and their handling of a duplicated order caused by a payment failure has been completely unacceptable.
🔹 Lack of Clear Procedures for Claims
A duplicated order was created due to a payment error, and despite contacting them immediately — within minutes of noticing the issue — I was told there is no clear procedure to stop or cancel such orders. Their response was essentially that both orders would be shipped if the claims team did not act in time, which is unreasonable and shows a lack of internal coordination.
🔹 Inaccessible Claims Department
I requested to speak directly with the claims department, but customer service stated they could not transfer calls or provide any direct contact. This left me with no way to escalate the issue or speak to someone who could actually resolve it.
🔹 Poor Responsiveness
I attempted to reach them three times by email, including twice on the very first day. I also called repeatedly:
• Day 1: Called around seven times, using different menu options — no answer.
• Day 2: Called again in the morning; they promised an email update by the end of the afternoon. No email arrived.
• Day 3: Had to call again; was told the claim is “in progress” but they cannot stop the order from being shipped, even though I notified them almost immediately after the duplicated order occurred.
🔹 Unacceptable Customer Experience
The combination of unreachable support, lack of escalation paths, and refusal to intervene in an obvious duplicated‑order mistake demonstrates a serious failure in customer care. A company should not leave customers helpless when an issue is reported promptly and clearly.
16 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to read about the difficulties you encountered and understand your frustration regarding this situation.
We regret that your experience did not meet your expectations, particularly concerning the handling of your duplicate order and the communication you received. We take feedback such as yours very seriously, as it helps us improve our services.
In order for us to review your case thoroughly and provide you with a personalized follow-up, we kindly invite you to contact our Customer Service team with your order number. Our advisors will be able to investigate your request in detail and work towards an appropriate solution.
You can reach us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8:00 am to 7:00 pm). You can also use the virtual assistant available on our website, which may help answer your questions or guide you to the appropriate service.
We sincerely apologize for the inconvenience caused and hope to have the opportunity to restore your confidence in MyOrigines.
Kind regards,
The MyOrigines Team
Great price for a great quality SPF…
Great price for a great quality SPF from ISDIN that I couldn't find easily in the UK. Smooth delivery service.
Thanks!
6 July 2026
Second order from them and I'm very…
Second order from them and I'm very satisfied with the service overall.
Some products are much cheaper than UK rip-off Britain prices. Huge variety and this time around, I was super happy to have received my order so quickly. And always packaged well for the overseas ship.
Thank you!!
7 July 2026
Great deals and prices!
Found amazing prices for products on this site. Delivery was quick.
5 July 2026
Excellent service
I ordered some perfume through MyOrigines and it arrived well packaged and quickly. Price was considerably less than other sites and I am delighted with the service.
6 July 2026
Great product good shipping
6 July 2026
I have only given 1 star because my…
I have only given 1 star because my order still hasn't arrived...
3 July 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that you have not yet received your order.
After reviewing your case, it appears that your parcel was unfortunately lost during transit. Our Customer Service team has already contacted you by email to provide a suitable solution and resolve this issue as quickly as possible.
If you need any further assistance, please do not hesitate to contact us at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use our virtual assistant, available on our website, for additional support.
Please accept our sincere apologies for this inconvenience. We appreciate your patience and understanding.
Kind regards,
The MyOrigines Team
Paid for their 2-3 day delivery to UK
Paid for their 2-3 day delivery to UK. Goods received on day 5. Have contacted them to request delivery charge refund but no response
10 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your delivery did not meet your expectations.
In order to investigate your request regarding the delivery charges, we kindly ask you to contact our Customer Service team with a valid order number. This will enable us to locate your order and review your request as quickly as possible.
You can reach us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). Our virtual assistant, available on our website, is also there to assist you.
We sincerely apologise for the inconvenience caused and hope to have the opportunity to resolve this matter for you.
Kind regards,
The MyOrigines Team
Stole my card details.
I tried to make a purchase from this website today. It was instantly blocked by my card company. I called them and they said this website has been flagged as fraudulent. The company trying to claim the payment was a debt company, and my bank could see they had stolen my bank details. I should have known the cost of the perfume was too good to be true. My banks fraud department are now investigating!
14 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your feedback. We are sorry to read about your experience and understand your concerns.
MyOrigines takes the security of its customers' personal and payment information very seriously. In order to investigate your claim, we kindly ask you to contact our Customer Service team with a valid order number or any information related to your attempted purchase. This will allow us to review your case thoroughly.
You can contact us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). Our virtual assistant, available on our website, is also available to help you.
We look forward to hearing from you so that we can investigate this matter further.
Kind regards,
The MyOrigines Team
I placed my order well in advance…
I placed my order well in advance because it was a birthday gift for my husband, and we were due to travel abroad the day after the expected delivery. Unfortunately, the delivery took much longer than expected.
The parcel was eventually marked as a failed delivery, even though I stayed at home all day waiting for it. I contacted DPD myself and even offered to collect the parcel from the depot to make sure I received it before travelling, but they refused to allow collection or arrange delivery that day.
As the retailer, I believe MyOrigines has a responsibility to work with reliable delivery partners and to support customers when deliveries go wrong. Instead, I was left chasing the courier myself with no real assistance.
I ordered in good faith and planned ahead, yet I still didn’t receive the gift in time for my husband’s birthday. The whole experience was stressful and very disappointing.
I won’t be ordering again unless the delivery service and customer support improve.
14 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you encountered with the delivery of your order and understand how disappointing this must have been, especially as it was intended as a birthday gift.
In order for us to investigate your case and review what happened, we kindly ask you to contact our Customer Service team with a valid order number. This will allow us to locate your order and provide you with the appropriate assistance.
You can reach us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which is there to help you.
Please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to resolve this matter and restore your confidence in MyOrigines.
Kind regards,
The MyOrigines Team
Fast and reliable!
5 July 2026
Great seller, fast delivery!
Received items not long after ordering, really no trouble at all and definitely will re-use My Origins as the source of this toothpaste difficult to find elsewhere.
5 July 2026
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