Excellent price and given it comes from abroad great despatch and delivery time. Kept informed about my order and even got a sample with it.!!! X I love Lancaster tan prolonging cream- it really d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfu... See more
Shocking experience, I ordered a perfume that was sent to UK from holland which took a very long time then I missed delivery on tuesday and was told by royal mail it would be redelivered by Wednesday... See more
Second order from them and I'm very satisfied with the service overall. Some products are much cheaper than UK rip-off Britain prices. Huge variety and this time around, I was super happy to have... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
189K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product good shipping
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have only given 1 star because my…
I have only given 1 star because my order still hasn't arrived...
3 July 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that you have not yet received your order.
After reviewing your case, it appears that your parcel was unfortunately lost during transit. Our Customer Service team has already contacted you by email to provide a suitable solution and resolve this issue as quickly as possible.
If you need any further assistance, please do not hesitate to contact us at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use our virtual assistant, available on our website, for additional support.
Please accept our sincere apologies for this inconvenience. We appreciate your patience and understanding.
Kind regards,
The MyOrigines Team
Paid for their 2-3 day delivery to UK
Paid for their 2-3 day delivery to UK. Goods received on day 5. Have contacted them to request delivery charge refund but no response
10 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your delivery did not meet your expectations.
In order to investigate your request regarding the delivery charges, we kindly ask you to contact our Customer Service team with a valid order number. This will enable us to locate your order and review your request as quickly as possible.
You can reach us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). Our virtual assistant, available on our website, is also there to assist you.
We sincerely apologise for the inconvenience caused and hope to have the opportunity to resolve this matter for you.
Kind regards,
The MyOrigines Team
Stole my card details.
I tried to make a purchase from this website today. It was instantly blocked by my card company. I called them and they said this website has been flagged as fraudulent. The company trying to claim the payment was a debt company, and my bank could see they had stolen my bank details. I should have known the cost of the perfume was too good to be true. My banks fraud department are now investigating!
14 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your feedback. We are sorry to read about your experience and understand your concerns.
MyOrigines takes the security of its customers' personal and payment information very seriously. In order to investigate your claim, we kindly ask you to contact our Customer Service team with a valid order number or any information related to your attempted purchase. This will allow us to review your case thoroughly.
You can contact us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). Our virtual assistant, available on our website, is also available to help you.
We look forward to hearing from you so that we can investigate this matter further.
Kind regards,
The MyOrigines Team
I placed my order well in advance…
I placed my order well in advance because it was a birthday gift for my husband, and we were due to travel abroad the day after the expected delivery. Unfortunately, the delivery took much longer than expected.
The parcel was eventually marked as a failed delivery, even though I stayed at home all day waiting for it. I contacted DPD myself and even offered to collect the parcel from the depot to make sure I received it before travelling, but they refused to allow collection or arrange delivery that day.
As the retailer, I believe MyOrigines has a responsibility to work with reliable delivery partners and to support customers when deliveries go wrong. Instead, I was left chasing the courier myself with no real assistance.
I ordered in good faith and planned ahead, yet I still didn’t receive the gift in time for my husband’s birthday. The whole experience was stressful and very disappointing.
I won’t be ordering again unless the delivery service and customer support improve.
14 July 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you encountered with the delivery of your order and understand how disappointing this must have been, especially as it was intended as a birthday gift.
In order for us to investigate your case and review what happened, we kindly ask you to contact our Customer Service team with a valid order number. This will allow us to locate your order and provide you with the appropriate assistance.
You can reach us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which is there to help you.
Please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to resolve this matter and restore your confidence in MyOrigines.
Kind regards,
The MyOrigines Team
Fast and reliable!
5 July 2026
Great seller, fast delivery!
Received items not long after ordering, really no trouble at all and definitely will re-use My Origins as the source of this toothpaste difficult to find elsewhere.
5 July 2026
Great choice of products at good…
Great choice of products at good prices, quick dispatch and safe delivery
5 July 2026
Genuine product at an excellent price
Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfume sample inc was also a lovely surprise.
5 July 2026
Good prices compared with other sites.
5 July 2026
A joy to receive my favourite perfume
The order process is easy. The delivery was quick. The price was fantastic. It was a joy to receive my favourite perfume. Thank you
5 July 2026
MyOrigines is the best for french…
MyOrigines is the best for french essentials. Super happy that they ship to UK.
5 July 2026
Jean Arthes perfume
Lovely perfume...great choice..packaging is beautiful and delivery is swift...merci beacoup....
5 July 2026
I paid extra for 2-3 day delivery but…
I paid extra for 2-3 day delivery but the order was supposedly delivered 9 days after the order. I say "supposedly" because I and my neighbours are travelling and the delivery proof from chronopost/dpd is not accessible and I have no way of knowing if the order was delivered or not. Customer service has not responded to my emails or queries.
9 July 2026
Unprompted review
Reply from MyOrigines
Dear Anna,
Thank you for taking the time to share your experience. We are sorry to learn about the difficulties you encountered with your delivery.
Unfortunately, we are unable to identify your order based on the information provided in your review. We therefore invite you to contact our Customer Service and provide your valid order number so that we can investigate your case and provide you with an update as quickly as possible.
You can reach us at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which will be happy to assist you.
Kind regards,
The MyOrigines Team
The whole experience is so easy and the…
The whole experience is so easy and the prices are great
I spent so much time promoting your site I should be on a commission
3 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.