It is a great product offered by the MyOrigines with great low price. I am very happy that I found their website and I am thankful for the speedy and trust-worthy service they provided throughout my e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's been almost a month since I made my purchase and it still hasn't arrived. The same email doesn't give me any certainty about when my order will be shipped, I don't know if it's even in the mail,... See more
Company replied
I have purchased Roger &Gallet soap now for many years since I received a gift from a friend. This soap has a beautiful fragrance which lasts until the bar is finished.
Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfu... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
190K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipment was quick but in the future I…
Shipment was quick but in the future I would like to have more samples because I love them, that's how I explore new favourite products.
Thank you!
22 June 2026
Really easy to use the web side and the…
Really easy to use the web side and the prices were really good
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Be awareRecurrent misleading advertising: they don't deliver what they promise and customer support is awful!
Be aware: this company does not honour the conditions offered at the time of purchase. In the same household, we had two terrible experiences in a row, proving that their issues with free samples and customer support are systemic.
Order no. MO-200004932802: A £95.71 purchase. The website explicitly promised 3 free samples for orders over £75. We spent more and increased our cart value precisely because of this incentive, but they only sent 1 sample. On top of that, the 5% first-purchase discount was not applied automatically. We contacted them on June 23rd and only got a reply today, June 29th, confirming a £5.00 refund because we chased them, but refusing to send the remaining samples.
Order no. MO-200004932797: A new purchase made hoping the previous case was an isolated incident, but the mistake repeated itself even worse: they promise at least 3 samples on the website and sent absolutely none. Another email has already been sent demanding clarification.
It is unacceptable that customers have to police the company to receive the correct discount and the advertised freebies. They use samples as bait to get us to spend more, and then they fail to deliver. Their customer service is extremely slow and their automatic promotions fail. First and last time buying here. I hope the company honours what it promises and resolves this issue.
29 June 2026
Unprompted review
Reply from MyOrigines
Dear Customer,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your recent orders did not meet your expectations and understand your disappointment regarding the samples, the promotional discount and the time taken to receive a response from our Customer Service team.
We would like to clarify that complimentary samples are prepared according to the stock available at the time your order is being packed. While we always strive to include the number of samples announced whenever possible, availability may vary depending on the supplies provided by our partner brands.
Regarding our promotional offers, some benefits available on our website require a promotional code to be entered in the dedicated field before completing the order. When applicable, this information is indicated in the terms of the offer. If a promotion does not work as expected, our Customer Service team is available to investigate and provide a solution.
We are sorry that your experience did not reflect the level of service we aim to provide. We invite you to contact our Customer Service team at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm) so that we can review your orders in detail. You can also use the virtual assistant available on our website, which may help answer your questions or guide you quickly.
We appreciate your feedback, as it helps us improve our services.
Kind regards,
The MyOrigines Team
Great that product was in stock
Great that product was in stock. Packaging was lovely as was free sample gift
Thank you
19 June 2026
Reply from MyOrigines
Hello,
Thank you very much for your kind review and for choosing MyOrigines.
We are delighted to hear that the product you were looking for was in stock and that you were pleased with the packaging and the complimentary sample. Your satisfaction is our greatest reward.
If you ever need any assistance, our Customer Service team is available at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use our virtual assistant on our website, which is available to help you at any time.
Thank you again for your trust. We look forward to welcoming you back to MyOrigines very soon.
Kind regards,
The MyOrigines Team
Will use again. Already have done.
Easy to order. Excellent prices.good delivery and communications all the way through. Packed very well.
19 June 2026
MyOrigines seems to be the only company…
MyOrigines seems to be the only company supplying the deodorant I want: Hermès Orange Verte.
At a reasonable price too.
What's not to like?
19 June 2026
Excellent and efficient service
I ordered products from MyOrigines and they were dispatched and arrived very quickly, well packaged and as described.
I was kept informed of the parcel journey at every stage which was very helpful.
I will be ordering again soon.
16 June 2026
I think the company’s pricing is good during very hard times for everyone so it’s appreciated
I think the com
19 June 2026
A fantastic shop with very friendly and…
A fantastic shop with very friendly and courteous service. An excellent selection, great prices, and very fast shipping. It is my favorite shop, and I always enjoy coming back. Warm regards to the whole team.
Jacek
19 June 2026
Fantastic prices!!
After falling in love with a Jean Paul Gaultier perfume, I managed to find it on the My Origines website a lot cheaper than it was in the shops. Highly recommend this company and will definitely use again A+++
13 June 2026
Unprompted review
Great service at great prices
17 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.