Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card Processing Service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

5 stars. Highly recommend

Arun came in just at the right time for us and offered a great solution. As a small business we wanted to save as much money as possible and this new terminal from SHIFT4 is just that. Easy to use, hassle free, next day transactions and at a great rate for us. Highly recommended!

Thank you!
Aaron
Nuovo Detailing

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Ben from modern world helped save us…

Ben from modern world helped save us money and get us all set up on our new machine.

While we had an issue with the set up at first Ben and the team kept coming back until it was all running smoothly.

We were supported though the whole process.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Arun came to visit me and was incredible!

Arun came to visit me and was incredible!
He provided me with so much information on their terminal and rates in such a comprehensive and easy to digest way.
He showed me how I have been being overcharged with my current provider. Without him I wouldn’t have known and been able to get my money back.
He’s saved me so much going forward too, with a lovely terminal and great rates!
He set everything up for me and also sorted out the cancellation with my current provider.
Cannot recommend enough!!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Ben did a great job

Ben did a great job, explained everything well, got us all set up, & even completed our PCI, great job! Thank you

14 March 2025
Unprompted review
Rated 1 out of 5 stars

No arrival no follow up After time spent dealing and…

After time spent dealing with agent and agreeing to change provider. Card machine promised for following Tuesday and set up on Wednesday. No machine no contact left till Friday then got in touch with agent said he would check it out but has never come back to us thank god I didn’t cancel my provider

28 February 2025
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

Hi Chris,

Sorry to hear about your experience. It doesn’t reflect the level of service Modern World usually provides to our customers.

Unfortunately, in this instance, you didn't quite make it to customer status as there was a problem with your application and we couldn't reach you to explain. So, whilst we appreciate your frustration we feel its a little unfair to review us on a service we couldn't provide you.

We appreciate this is a frustrating situation for you, and are looking at some tweaks to our internal systems to ensure there are multiple ways in which we deliver this news to customers, and try to offer you alternative solutions.

If we can be of any other assistance, don’t hesitate to get in contact with us.

Best wishes,
The MWBS Team.

Rated 5 out of 5 stars

Amazing Service

Amazing Service

Arun sorted everything out for me with no hassle. He also sorted out all the settings and requests I wanted. Very helpful. Thank you.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Ikhlas from Modern World Payments is…

Ikhlas from Modern World Payments is amazing. We have just had a new card machine and cannot recommend this gentleman enough. He is always at the end of the phone when I have issues, he came in and set everything up for us, and is always ready to help us when needed. I cannot recommend this gentleman enough. If you need a new card machine, this is the gentleman to deal with.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Hilltop Stores! Speak to Paul Bent he will look after…

Speak to Paul Bent he will look after you with an awesome service.

We recently switched to a new card provider and the experience has been fantastic. Not only has Paul saved us a fortune with better rates, but we also have the option to receive our money same day.

Highly recommend speaking with Paul if you're looking to save time and money on your card fees.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

I cant thank Paul Bent enough for his…

I cant thank Paul Bent enough for his help in saving us money on our card rates but more importantly the patience and assistance to ensure a smooth transition from our old provider to Modern World. He provided exceptional support every step of the way.

Truly grateful for his dedication and professionalism.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Went online with MWP solutions last…

Went online with MWP solutions last month. The team are very swift and efficient and got us online with worldpay very quickly. Got us a great terminal too! Very cost effective rates and Ikhlas Alvi our account manager has been superb and is always there on hand to answer any queries and help us. In business there is always a lot to deal with and it’s great to have the payments and terminals all taken care of as it’s such an important aspect of the business maintaining swift and efficient cashflow. Next day payments are a bonus too! Thanks team.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

My agent -Jamie Whelton came up with a great deal and very easy exchange from old company to new. Very impressed with knowledge of the system and eagerness but without being pushy.
Follow up support was good as well so all in all can not find fault

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I was put in contact with Jamie Whelton at Modern World Payments to set up MIDs for cashless readers at a new site I was mobilising, time was of the essence to get everything set up and nothing was too much trouble for Jamie. The communication throughout the process was exceptional and I knew exactly where we were in the process every step of the way, through Jamie's dedication to the project we hit our deadline I can't recommend his services highly enough.....thank you again Jamie :-)

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Ikhlas - Highly Recommended His Services

Ikhlas is fantastic to work with. Ikhlas is extremely helpful and knowledgeable when it comes to he payment industry and Epos world. Would highly recommend his services. He goes above and beyond to find the best possible solutions, whatever the customer need and is always on hand to deal with any questions. It’s clear that customer satisfaction is paramount and I am grateful for the continued support.

11 July 2024
Unprompted review

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