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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the setup and ongoing support very smooth. Many highlight the exceptional service and customer support, noting how easy it was to transition to their new system and how quickly any issues were resolved. People also appreciate the clear explanations and the overall positive user experience, often mentioning significant savings on card charges and monthly fees. However, some people were dissatisfied with billing practices, reporting discrepancies between charges and initial agreements. A few customers also mentioned difficulties with contract termination and account suspensions related to payment issues, which caused frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and professionalism of... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the helpfulness and... See more

Payment

People report positive experiences with payment. Many customers praise the excellent service from individuals... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the seamless and easy process of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew Wickham has been excellent from the start, he visited us at silver Darlings fish Company a couple of months ago when he came in to discuss us changing our card machine. Great customer service... See more

Rated 5 out of 5 stars

We arranged a meeting with Danny Richardson to discuss are account. He was professional, listened and clearly wanted to help and did a fantastic job. Not only that but the after care has been grea... See more

Company replied

Rated 5 out of 5 stars

Mr Parker from CreatePay have from day 1 been a breeze to deal with. Helping every step of the way to get us up and running with our new merchant to take payments without compromising down time. Even... See more

Rated 5 out of 5 stars

Daniel Walley from the start has been amazing, talking me through every little detail to checking in via what’s app further into my card reading journey. To helping me fill the correct forms 📋 I re... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

CreatePay are a new player in card payments - creating change in the industry and unlocking the power of smart terminals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CreatePay & Callum Maher - Excellent service!

Callum Maher recently installed our new CreatePay/WorldPay machine in our florist in Carlow.
He showed us the savings before signing up and having received a bill since switching, we’re saving 34%.
Callum was extremely professional, helpful and made the change very easy for us. I’d highly recommend both Callum & his company, CreatePay to any small business like us looking to save money & get an account manager that actually cares.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Top service 👍🏼

I’ve been using CreatePay now for a good while, my rep Daniel Walley has been great help and always there with a fast response when needed. The service has been absolutely faultless which is a big change from my previous provider

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Fab experience from Dan!

Had a brilliant experience with CreatePay made so easy & simple with the help of Dan Walley who made the change so easy and simple for us. Fab communication and would highly recommend Dan to other businesses!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and support!

Matthew Wickham from Worldpay has provided us with great service and been so helpful to take away the stress of any problems which is very reassuring.
Thank you for your ongoing service from the Wymondham Antique Centre.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Simon from worldpay was excellent

Simon from worldpay was excellent. Went through all the prices and savings that I would make. He sorted everything out and is always on hand to answer any questions or advice that’s needed.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

MR PARKER FROM CREATE PAY KNOWS HIS STUFF!

Mr Parker from create pay was incredibly informative and very helpful!

There was nothing he did not know, and the rates he was able to secure for me were very very very competitive, I had been with another company for many years but the contract was coming up for renewal and with what he was able to offer I could not say no and had to jump ship and I'm very glad I did.

Nothing but positive from quoting to signing up and using their service.
Thank you again, Mr. Parker, very grateful customer here!Thank you again, Mr. Parker, very grateful customer here!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Mr Parker was extremely helpful and tailored the package to our needs. Communication was excellent throughout. Highly recommend.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

change over

change over on the 28/2/2026
mr parker sorted all the change over and the website
no problem 5 star all the way

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Company name Hairworld Matthew Wickham…

Company name Hairworld Matthew Wickham was excellent from that from the start explained everything in detail was very professional and helped us every step of the way he even helped or you made a special journey to do the installation of the car machine. Can’t recommend Matthew enough and the company, thank you.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic after service

Very grateful to Matthew Wickham for his help in filling out my compliance forms again. He is very reliable and helpful, happy to recommend him to anyone (and have done)
Thanks again
Adam Grint Ltd t/a The Barber's Lounge

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service any problems I’ll sort it out. Doesn’t matter what time day it is.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I switched

I switched from DNA to Create Pay. The rep Linda was very informative and helpful. We are going to be making a great saving compared to what we were paying before.

5 March 2026
Unprompted review

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