Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card Processing Service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fenton was fabulous from start to…

Fenton was fabulous from start to finish, saved me so much money on my card terminal and rates. He has been so helpful & informative since day one. Highly recommend! Thank you so much

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Massive Thankyou to Brenton for his…

Massive Thankyou to Brenton for his support taking out the new Card Reader. He made the process quick simple and easier than ever! The machine is modern stylish and easy to use! The process was easier than I could have ever imagined. Less of a sales pitch and more a conversation finding what’s best for me!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

John Boyle was a huge help in getting…

John Boyle was a huge help in getting everything sorted for my business. He made the process of setting up the business bank account smooth and stress-free, and also got my card machine organised quickly. Everything was explained clearly, and he kept me updated at every step. Professional, reliable, and easy to work with — I’d definitely recommend him to anyone needing business banking or payment solutions.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for some different ways…

I was looking for some different ways to accept payments for my upcoming business and how it could fit in.

I personally spoke to Micheal who was a great guy and really got to understand my business on a different level.

Although the type of payment processing I would require is not yet available, as soon as it is I'll becoming back to this company.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

10/10

My experience switching terminals was easy. Joe Garner was professional in explaining everything to us. He showed all our staff how to use the terminal. Overall, very pleased.

11 September 2025
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

Hi Dimitri,

Thanks very much for leaving us such a lovely review. Really pleased to hear Joe was able to sort you a good payment solution.

Please stay in touch if there's anything we can help with.

Best wishes,
MWBS.

Rated 1 out of 5 stars

Michael from Inside Sales

Michael from Inside Sales, you unsolicited spam email has earned your company a 1 star review.
Update, lies all lies, you cold called our front desk who shared no information with you, after getting nowhere you got my email from a 1 star review that I left for Revolut on trust pilot, assuming they were my merchant provider, they are not. So, you are low rent ambulance chasers who got it wrong and blatant liers to boot. No one should trust you with their financial matters or gdpr,
own it.

10 September 2025
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

Hi Paul,

Sorry you feel strongly enough to leave a 1 star review for us.

The email was absolutely not unsolicited in any way. We spoke to a gatekeeper, who was having problems with their card machine.

They gave us your email address as the business owner, and we emailed you asking if there's anything we can do to help.

You replied 'Stop', and we haven't contacted you since.

Apologies if there's been a miscommunication, but this review is not accurate.

If you want to chat to us about it, please reach out. Michael is a really good guy, and just trying to do his job.

Thanks,
Tim - MWBS Marketing Manager

UPDATE:

I understand our Chief Operations Officer Lee, tried to reach out to you by phone and make things right. He spoke to Sophie and left a message asking you to call us back so we can explain.

We'd really like to resolve this for you. Apologies again.

Rated 5 out of 5 stars

Spoke to Matt a couple of months ago…

Spoke to Matt a couple of months ago about moving my shop from away from Dojo. He was very helpful, did me unbelievable prices and is always on the other end of the phone when needed, even popping in from time to time.

Passed many friends on to him and has treated them exactly the same. Couldn't be happier with Matt or Modern World

1 May 2025
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

Hi Lekima,

Thanks very much for leaving us such a lovely review. I'm glad Matt was able to do you competitive rates and is in touch for customer support when you need it.

Feel free to reach out at any time. We're happy to help.

Best wishes,
MWBS.

Rated 5 out of 5 stars

At first I had what I thought was a…

At first I had what I thought was a nuisance call looking for customers and was told there field operative was in the area and could they call in and see me
Ashley came to my shop his presentation was very good he listened to me and suggested I carry on using my current card payment provider and run modern world solution along side then in a month or two decided which one saves me the most money, he kept in touch every few days until I decided to go forward, ordered the machine for me and when it arrived set it up and showed me how to use it very professional and enthusiastic I would recommend modern world business solutions to my friends and family in business

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Thomas Holtom-Hattersley Has came to my…

Thomas Holtom-Hattersley Has came to my shop to sell me a card Machine, and he signed without my permission, this is against the law , please everyone be a ware if this scam company , don’t use them , use dojo way better

7 August 2025
Unprompted review
Modern World Business Solutions Ltd  logo

Reply from Modern World Business Solutions Ltd

Dear Readers,

It’s always disappointing to receive a review like this, especially when the facts don’t quite line up with the claims.

We’ve looked into the situation thoroughly. The contract was explained and signed properly, with clear terms and no hidden surprises. While we understand the reviewer later changed their mind, that doesn’t make the process invalid, and it certainly doesn’t make it a scam.

We’ve also reviewed the calls in detail, including one where it was claimed our colleague said there were “no contract lengths.” That simply didn’t happen; the recording tells a different story.

There was also an unfortunate comment made during the first call to our team, which was handled professionally and politely. We won’t dwell on it here, but respect is a two-way street.

As for the mention of Dojo; they’re a reputable company, and we’re not in the business of putting others down. If they’re the right fit for someone, that’s great. But we believe in giving businesses all the information they need upfront, with no pressure and full transparency, so they can make informed decisions. That’s exactly what happened here.

We’re proud of the service we provide and the team who deliver it every day with honesty and professionalism. Just better rates for card payments, clearly explained.

Thanks for reading,
The MWBS Team

Rated 5 out of 5 stars

Excellent service and product procured…

Excellent service and product procured for my business with the Clover POS by Brenton Hare at modern world.

I was matched with the ideal product for my business which offered better functionally, transaction rates and all round professional solutions. Would highly recommend Brenton at modern world to get you exactly what you need and for your business and not oversell or push inappropriate products and systems because they cost more.

Cassie was also great, going above and beyond with customer support and help post the agreement and delivery. You can trust these guys to work on your behalf and find you the best POS system for you.

5 June 2025
Unprompted review
Rated 4 out of 5 stars

I was graced with two lovely people…

I was graced with two lovely people about your card machine and the rates were pretty much what I was looking for.
I would have given 5 stars but I’ve had problems receiving the money, however Sam has been extremely apologetic and helpful.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Modern world have surpassed all expectations.

We've been with Modern World for just under a year now as resellers and we are honestly blown away. The service, the support, the application team and of course the technology has surpassed our expectations beyond measure. We weren't really sure how it would go working as a SUB-Iso rather than going down the ISO route and to be honest, I'm glad we didn't. We get the same revenue share as we would from an ISO but with all the support. Applications are sent out either instantly or within the hour (depending on your choice) and the platform pretty much tells you instantly when the deal has been approved. Thank you to the team at Modern World for creating something truly exceptional.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

MWBS Go above and beyond to help! !

Modern World Business Solutions are an incredible company who go above and beyond to help.

Thank you to you and your team for the continued support ensuring we can always operate efficiently.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. The team at Modern World Business Solutions Ltd are knowledgeable, supportive, and genuinely care about getting the best outcome for your business. Communication has been spot on throughout, and they’ve gone above and beyond to help. Highly recommend to anyone looking for reliable, honest and results-driven support — you’ll be in safe hands!

17 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look