Easy ordering process and prompt delivery. The products I bought, easy pull camping lights and cube storage, are both just as described. The pouches inside the cubes are clear plastic so only time... See more
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Ordered the Mould Magic - although we were slightly sceptical to be honest, but had read the reviews, so took a chance. Wow! Great communication - really quickly delivery and well packaged. The... See more
Fantastic idea 👍 I have used loads of those expensive plastic boxes in my loft but they always go brittle and brake after a short time and when you are not using them they still take up the same amou... See more
I have purchased a few items from MHI - all products are brilliant and of good quality. My first item was the frog spade - absolutely fantastic - I would never have been able to have dug such a larg... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
172K reviews
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Yes.you did well as I did have to wait…
Yes.you did well as I did have to wait a bit as you was waiting for your renewed stock.I am very pleased with the fan it is great
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Having watched your ad for this…
Having watched your ad for this product, I very much got the impression that it was a solution to stop you having to scrub your loo out by hand. However when I read the packaging, it said that this product was for maintenance only and therefore it would be a good idea to give the loo a deep clean first. Our water is extremely hard and therefore leaves a brown watermark if not soaked with bleach almost daily. It is possible to scrub it off by hand but it takes a lot if elbow grease. I tried this product on it anyway but it did not really make a difference.
3 August 2026
Reply from Must Have Ideas
Hello Amanda, thanks for your review.
I'm so sorry to hear about your experience with us. It's always really disappointing for us when a customer has a bad experience and we try to learn from it every time.
We would love the opportunity to put this right for you.
Did you know that we offer a 100 day 'no quibble' money back guarantee on all products? Please get in touch with our UK based customer services team who will be happy to help with this for you.
You can call us free on 0800 999 66 55, between 6am and midnight seven days a week or you can drop us an email: hello@musthaveideas.co.uk.
We look forward to fixing this for you!
Good and bad
Quick delivery.
The folding boxes are excellent.
The jury is out on the mould magic. Used it at the bath but so far hasn't worked. Also very apprehensive about the chemicals in it, smells like bleach which I don't use anywhere. Not sure if I will use it again.
3 August 2026
Would not buy again
Unfortunately, I have not seen any positive difference since using these, not even noticed a better aroma as the product suggested. The box was also difficult to open and remove the sticks without damaging both the box and the stick itself. I don’t think I would buy them again myself.
3 August 2026
Reply from Must Have Ideas
Hello Greg
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Brilliant company
Brilliant company, always delivery quickly. Always pleased with my purchases ❤️
3 August 2026
Saw product ordered and quick delivery
Saw product ordered and quick delivery.
Good quality very happy
2 August 2026
Customer Service is always 100%…
Customer Service is always 100% Excellent the staff are polite & friendly the products are great AND it's a UK company what's not to like.
18 June 2026
Excellent
Excellent. As a new driver this is a def must and makes me feel reassured when out and about. So easy to use too. Well worth the money and fast delivery! 5 ⭐️s from me
31 July 2026
I apreciate that order arrives within…
I apreciate that order arrives within stated time. Courier came round back of house to find me in garden. have mostly been delighted with my orders over the years ,with just the odd one that I have struggled with. I also like the video demos, but would prefer a slower pace as sometimes instructions can be a bit confusing. This time I purchased the honeycome mat, which I love but was not sure which side to use at first.
2 August 2026
I’m very happy with all my goods I’ve…
I’m very happy with all my goods I’ve bought from Must Have Ideas …..especially my iron
3 August 2026
I have bought numerous items from Must…
I have bought numerous items from Must Have Ideas and always been pleased with every purchase...
They provide a some unique items and a quick service
3 August 2026
I have order a few times from Must Have…
I have order a few times from Must Have Ideas l find delivery good product good quality been pleased with what l have got .
31 July 2026
Company that have handy items u will…
Company that have handy items u will find useful .And they can be bought & delivery to yur door.
2 August 2026
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