Music Vine Reviews 

256
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and the efficiency of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that issues were resolved swiftly and effectively. The service provided is often described as perfect, with consumers noting the efficiency and ease of their overall experience. Some customers also felt that the support team went above and beyond, providing detailed explanations and even proactive assistance to prevent future problems.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick responses and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support teams for their... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, helpfulness, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(256)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far, so good

Well, yesterday was my first interaction with you.
The response was quicker than I thought.
It's only been a day, but I feel good about it.

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Making music licensing feel so accessible!

Such warm and helpful customer service. As an artist, music libraries can seem daunting to contact but the Music Vine team made all interactions so accessible and informative.

Spoke to Jennah and always received really thorough and fast replies that quickly answered all my questions.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Beyond excellent customer support.

Beyond excellent customer support.
Beyond an intuitive, easy to use interface.
Beyond the ability to almost instantaneously comb through content.
There's the music.
I only use Music Vine because of their terrific catalog.
Honestly, I loath needle-drop sound and searches but most of my clients won't budget for original scores.
Music Vine has made my day, more often than I can recall.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Simple, custom, professional support

Thanks to Libby and the custom license team for helping us secure more extensive rights for a song we had purchased years ago. A change in campaign meant we would be using the ad in new ways and working with MusicVine on this was a dream.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I love excellent customer service and Libby from Music Vine just made my day. A hassle-free and generous solution to a completely self-made "problem". Thank you!

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Insistently helpful

The person who was in charge of my case was extra helpful. I wanted a refund but even when I had given up on it she kindly insisted on getting me the deal. She guided me all throughout every step of the process and I never had to wait more than a day for her response to my many inquiries.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Great music, great company

The music selection on MusicVine is top tier and at an affordable price for marketing materials. They also have a great customer support team (shoutout to Libby!) and have integrity as a company. Highly recommended!

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jennah helped me with a kind of licensing I've never done before and made the whole process super easy. Always impressed with the prompt and friendly customer service from musicvine!

27 January 2023
Unprompted review
Rated 5 out of 5 stars

I really love MusicVine

I really love MusicVine - by far the best music library I’ve used for work. They have an amazing selection of high-quality tracks that have been conveniently categorised. They also have a stellar customer service team, who always go above and beyond to help when needed. Highly recommended!

28 December 2022
Unprompted review

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