Music Vine logo
Visit website

Music Vine Reviews 

256
•
TrustScore 5 out of 5

4.9

Music Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and the efficiency of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that issues were resolved swiftly and effectively. The service provided is often described as perfect, with consumers noting the efficiency and ease of their overall experience. Some customers also felt that the support team went above and beyond, providing detailed explanations and even proactive assistance to prevent future problems.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their quick responses and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support teams for their... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, helpfulness, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more

Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.

Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(256)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Jennah M actually CARED!

Music Vine operative Jennah M responded, answered my question and actually CARED ( and followed up) to make sure that it had worked out!
This is remarkable service. Other businesses , please note!

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I needed to change my invoice details and send the new document over to the procurement team asap, and Libby was super quick, efficient and kind in replying to my request. Thank you Libby!

19 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience with MusicVine has always…

My experience with MusicVine has always been great!! I love the music they offer and their support team is always so helpful and kind! Libby and the rest of the support team has helped me solve every problem I've asked about. They always address all my concerns quickly!

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Jennah M

Jennah M. was helpful with our project. Tracked down the right info we needed, clearly gave us steps to complete check out, and a discount code was much appreciated. Thanks for the help!

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Smooth workflows

Easy communications with customer service. Custom licensing is quickly done and any inquiries are swiftly answered to our satisfaction.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful working with Libby.

Libby was wonderful! She very quickly obtained answers to my questions, which I really appreciated, since our video products usually have a tight turnaround.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

A great platform filled with fantastic…

A great platform filled with fantastic artists and a glorious customer support!

When I ran into a problem (after more than a year of regular use) i reached out to the customer support, which was able to help me almost immediately.

Great! Thanks for all yor work!

15 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look