Musicbed Reviews 354

Musicbed is hands-down the best resource for high-quality, inspiring music. The selection is incredible, the licensing process is simple, and their customer support is fast and genuinely helpful. They make finding the perfect track easy every time .The interface is super good.

Edit to my initial review:

After an initial experience that was unexpected and left me unsure about Musicbed's platform and product, I had a really excellent customer service experience that was responsive and accommodating. Bravo Musicbed!

Can't fault with my experience with Musicbed, great music and easy to use. Also having amazing customer service when dealing with Jeremy was a big bonus, extremely helpful and friendly making my experience joining up very smooth.

Allyson, was awesome, she helped me with my issue very quickly and even apologized for something that was not even hers or MusicBeds fault. Thank you for such classy customer service.

Musicbed efficiently helped me with an issue on my end. My download failed for a single contract, which can only have one. They told me how their process worked, but they also immediately sought to help me redownload the song I needed. They didn't make me feel stupid or bad by the issue being on my end, but made sure I got everything I needed. I have loved working with musicbed!

Raquel from customer support was a pleasure to work with. She made the process smooth and easy.

Quick, polite turnaround on my inquiry.

I love the quality of the music that Musicbed provides. They have the style and quality of music that I can't find anywhere else! :)

I signed up thinking I was getting a month-to-month subscription based on their pricing presentation, only to discover I was locked into a full 12-month contract. When I contacted customer service immediately after realizing this (having only used the service for one month), I was offered zero accommodation.
This appears to be intentional, as they won't allow you to disable auto-renewal until 30 days before renewal (10+ months away). On the other hand, you can click "Keep Subscription" at any time.
I tried to resolve this reasonably, asking to cancel the future subscription charges. Their response was "policy is policy" with no regard for customer satisfaction. When I escalated to supervisor Grant, he told me he "can't do anything mid-subscription." It's the beginning of the second month after I realized I was charged.
They refuse any flexibility, even for customers who contact them immediately.

*Update
Thanks for your response. However, your claim about the “significant usage of more than 20 songs” is factually incorrect. I used about 3 songs in my actual projects, which you can verify through your sync ID system or usage tracking.

If you’re counting every download, including songs I tested but didn’t use, as “usage,” that’s misleading. Users need to preview and test music to see if it fits their projects; that’s the entire point of a music service. If there’s a way to test music in projects without downloading it, I’m unaware of it.

The confusion comes to from your pricing presentation, which emphasized monthly.

Musicbed is a great solution for content creators needing quality soundtrack solutions. Their customer service is responsive and communicates is an authentic, personable way. Two thumbs way up.

I was very impressed with the proactive approach to things on their part. I thought I simply signed up for something, but they made sure I wouldn't forget about it and made it clear they were open to any questions and inquiries I might have. Very quick and concise replies too. You know people do mean business there. Great vibe overall.

Exactly what I needed.

I've been using Musicbed for my film and photography projects, and I'm really impressed with both the quality of their music catalog and their customer service.
The music selection is outstanding – high-quality tracks that actually fit the creative vision I'm looking for. As someone who works on authentic storytelling projects, having access to music that feels genuine and well-produced makes all the difference.
Recently had a billing issue when upgrading plans, and their support team (shoutout to Allyson) sorted it out quickly and professionally. No hassle, just efficient problem-solving.
Highly recommend for any creative professional looking for quality music licensing.

Great music and the support folks were very responsive.

I didn’t know what to expect

The quality of the customer service of Allyson was fast and courteous and she immediately save me money

Thank you

I received great help thanks to your kind and prompt response.

Frist of all, when you contact them for some individual qoutes like them want you to - it takes literally month for them to reply! If you need a track for your project for an upcomiing event - just forget about it.

Then, when you sign a deal on a mothly basis - there is NO way to cancel payments even if you deside NOT to use any tracks and just want to end subscription. They literally disabled the button on their site and you need to wait and pay the whole year to cancel it. Greed is all they have.

Definitely will not recommend.

It’s always great when a company and its great employees respond positively to outreach from a new person. It’s refreshing and I was very happy with my experience

Allyson quickly grasped the nature of my inquiry and responded with both efficiency and generosity. I appreciated her thoughtful solution and the prompt turnaround.

Mainly friendly interaction. I will be even happier if i get in to-music bed