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I bought the book, but the website is frustratingly unstable. I keep getting locked out and can't access my account. Logging in is impossible and there are numerous issues. There's no assistance avail... See more
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What I like about Musical U is the structure of their courses assumes no prior knowledge. Also any issues I had were answered quickly. The community of like minded musicians is fabulous resource to be... See more
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My questions were answered promptly. The lessons are clear. My first time through them (2022)I saw results but found the sequence a bit hard to follow and keep straight. I was too anxious to ‘get thr... See more
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Company details
About Musical U
Written by the company
Musical U is the home of musicality training online, providing courses, membership and personal coaching to help you reach your true musical potential.
Specialising in the inner skills of music, such as accelerated learning (a.k.a. "superlearning"), playing by ear, improvising, rhythm, singing, songwriting, collaborating and performing. Our products include Musical U membership, the Living Music program, Next Level coaching, and a range of standalone training courses.
👍 We're Here To Help
If you have ANY problems with a Musical U purchase, please don't hesitate to email us at support@musical-u.com and we'll be happy to help.
We respond to 95% of enquiries within 24 hours.
Occasionally emails will go astray and we want to make sure you're taken care of!
So if you haven't heard back within 24 hours please:
Contact info
483 Green Lanes, N13 4BS, London, United Kingdom
- +1 844 981 0602
- support@musical-u.com
- musical-u.com
4.3
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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My coach is fantastic
My coach is fantastic. So helpful and encouraging.
I like the Creative and Jammer and Performer sessions a lot. It's great to connect with other people too.
1 September 2025
Reply from Musical U
That's wonderful to hear! The team is having great fun on the Accelerator workshops too. Thank you for sharing your experience!
Really good content and training
Really good content and training. I like the vibe of the website and communication. Only issues I am having is navigating around the website - can be confusing but perhaps that is because it is in flux due to being upgraded? That's the only reason I have not given 5 stars.
26 September 2025
Reply from Musical U
Thanks for posting your review, BT!
Yes, we're right in the midst of rolling out the new platform to all members, which greatly improves navigation. So hopefully any struggles there will soon be resolved for you!
Great to hear you're enjoying the material and finding it useful!
Easy, fun, and organized!
The company does such a great job of helping to organize any musical path you want to take for yourself. Easy and fun to use and learn
24 September 2025
Reply from Musical U
That's great to hear, Mike! Thank you for sharing your review, and we look forward to continuing to support you in your musical path!
Difficulties with membership cancelation
1. Have a legit working U.S. ph#
2.Have a working Acct cancelation system instead of "File Not Found" message!
19 September 2025
Reply from Musical U
Hi Wilbur, we're so sorry to hear of this difficulty. We have just upgraded the account cancellation process, so I think you might have had unfortunate timing there getting a "file not found" message.
Our US phone number ( 844-981-0602) should be working correctly. Is that the number you dialled?
I've confirmed that your cancellation was processed promptly once you contacted support.
Again, our sincere apologies for the frustrating issues you encountered! That's certainly not the experience we aim for at Musical U and we'll work on making sure it doesn't happen again.
Highly Recommend!
My experience so far has been exactly what I had hoped for. I am excited to continue on my journey of learning!
18 September 2025
Reply from Musical U
Awesome! We're so glad that you're thriving at Musical U, Shellie! Thank you for posting your review 🎶
Looking forward to your new Musicality book!
I'm excited to receive your new Musicality book in print in a few weeks. I've taken a few courses with you in past years and have always found them immensely helpful, clear, awakening and applicable to my musical study and understanding! l am waiting to receive the 'immediate' download version of the book. Perhaps it's because I ordered it on a Friday night that it did not arrive immediately?
6 September 2025
Reply from Musical U
Terrific, Arlene! Thank you for posting your review.
The digital edition of the book is unlocked immediately inside your member account, though we have had cases where the email about this gets lost in transit.
If you ever need help finding resources, please don't hesitate to get in touch with our support team, via the Help page of the site (or by email to support@musical-u.com) and we'll be glad to help!
Again, great to hear you've enjoyed Musical U, and we hope you'll love diving into the book!
Reply from Musical U
So glad to hear that, Glenda 🎉 Thank you for sharing your experience!
Excellent user comment.
25 August 2025
Reply from Musical U
Great to hear you're enjoying the community at Musical U, John! Thanks for posting your review :)
solid m materials
tons of great material and support with no pressure about how fast I get through it. I love this so much.
6 August 2025
Reply from Musical U
That's awesome to hear! Thank you for sharing your experience :) Keep up the great work!
I’m a relatively new member
I’m a relatively new member, getting used to the site. For me it’s a new way of learning and it’s taking me some time to process. I feel like I suffer from information overload sometimes. I also think that the community discussion page would be better if it presented the latest discussion first.
6 August 2025
Reply from Musical U
Thank you for the feedback, John!
We will soon be releasing a brand-new version of the membership platform which greatly improves navigation and the discussion features, so hopefully that will make things smoother for you!
Looking forward to continuing to support you in your musical journey 🎶
Foundations course - extremely basic, and a hard sell on other materials!
I signed up for the Foundations course, which was advertised as suitable for beginner to advanced musicians. The first red flag was the extensive (45 minute) upsell video you are forced to sit through before accessing the course. It was extremely inappropriate to try to upsell before being able to sample the material at all. The second issue was the extremely slow pace. You are forced to wait a week between modules. The modules often didn't open on time. The final straw is that the material is painfully basic. I believe it is appropriate for rank beginners with no previous exposure to musical notation and ear training. I can see how it would be a great path for kids. Overall, it was a waste of money for me.
6 August 2025
Reply from Musical U
Hi John,
We're very sorry to hear that Foundations wasn't a fit for you.
By way of explanation: the course is designed to go "back to basics" because the method requires a fundamental shift in how one approaches pitch and rhythm throughout music. We have had musicians from a wide range of experience levels, from beginner through to professional, absolutely love the course - but we do understand that this won't appeal to everyone.
We have a full money-back guarantee policy, so if you haven't already, please do contact our support team and we'll be happy to issue a refund for you.
Regarding the special offer during checkout, this is optional and there is a link on the page to skip watching it if you're not interested. Apologies if this wasn't clear enough, our intention certainly isn't to force anybody to waste their time! :)
Dedicated to Learn
I have been a member of musicality U for several years. I love that there's always new information to learn about. I love the podcasts and the teachers tid bits to learn from.
12 June 2025
Unprompted review
Reply from Musical U
Thank you, Lisa! We're so thankful for our wonderful loyal members like yourself, who make the community all that it is :)
I've been a member for quite a while…
I've been a member for quite a while and MU has been inspirational for me to learn and progress. The staff and other members a very supportive no matter what your musical abilities are.
5 June 2025
Unprompted review
Reply from Musical U
We're so happy to have you in our community, Cathleen! Thank you for posting your review :) Here's to your musical success!
Good investment
My questions were answered promptly. The lessons are clear. My first time through them (2022)I saw results but found the sequence a bit hard to follow and keep straight. I was too anxious to ‘get through’ the lessons and experience super learning. Big mistake on my part. Fast forward 3 years-am revisiting the modules with fresh eyes, taking my time and seeing better results. I’m glad I purchased the practice module and would recommend it to anyone who is serious about learning music.
29 May 2025
Reply from Musical U
That's so wonderful to hear, Paulette! 🎉 Thank you for sharing your review.
We have some big improvements in the works which should help with the difficulties you encountered the first time, but we're so glad you gave it another try and are seeing good results!
TIMING
I believe this is an excellent way to learn but it would be great to see lots more examples to try and maybe more of a breakdown of how to actually get timing correct more so than pitch.
28 May 2025
Reply from Musical U
Thanks for your review, Sandra! We'll pass that helpful feedback on to the team 👍
Adult Musician
Friendly, helpful, no pressure. I like the ability to see what others are doing and learn concepts a little at a time-I tend to try to do everything! Follow up emails so that you continue to work on your goals.
20 May 2025
Reply from Musical U
That's wonderful to hear, DeLite—thank you for posting your review! A little at a time is definitely the way to go! :)
quick and friendly answer
quick and friendly answer, even with screenshots that were helpful - 5 star experience :-)
18 May 2025
Reply from Musical U
Great to hear, Bettina, thanks! 🎉
Listening awareness
Informative and cultivates your mind. Your awareness of music stands on several pillars.
20 May 2025
Reply from Musical U
Thanks for your review, Hjalti! Cultivating your musical mind is what we're all about :D Keep up the good work!
Easy, fun and very different
Life keeps getting in the way but I keep coming back to this wonderful course. it is very simple, fun and very different from the classical music training I had.
5 May 2025
Reply from Musical U
We're so glad you keep coming back, Ingrid! Keep up the great work! 🎉
Reply from Musical U
Thanks for sharing your review, Troy! We're excited to help you keep levelling up that inner musician!
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