Products are great. Doctors and nurses apply very quickly. They just overhauled the app and took away some opportunities to earn rewards which transfer into money towards future refills and purchases.... See more
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Review summary
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So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
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This is a very difficult site to navigate. Too many windows and things going on, like games conversations and messages. Things are not clearly explained. I’m only interested in the Musely product I’m... See more
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It was quick and easy to order and products were received in a timely fashion. The hair pill had worked magic in just under two months; I’ve had more growth than I did with another brand in nearly six... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I use the anti aging, repair and spot
I use the anti aging, the spot cream and the repair cream and I am just completely stunned with the results this far. The support team has been wonderful and the products come in a timely manner. I'm a happy customer for sure.
23 October 2026
Reply from Musely
Thank you so much for sharing your incredible experience with Musely! We're absolutely thrilled to hear that you've been so impressed with your results and that your treatments have exceeded your expectations! It's especially wonderful to know that our Support Team has been helpful and that your orders have arrived in a timely manner. Providing an exceptional experience from start to finish is incredibly important to us, so hearing that you're such a happy customer truly means the world! We sincerely appreciate your kind words, continued trust, and support. Thank you for being such a valued part of the Musely community! :)
The app is simple to use
The app is simple to use, and the spot create outperformed expectations
19 October 2026
Reply from Musely
Thank you so much for sharing your wonderful experience with Musely! We're absolutely thrilled to hear that you've found our app simple and easy to navigate, and that The Spot Cream has exceeded your expectations! Knowing that you're enjoying both your treatment results and the convenience of our platform truly means the world to us! We sincerely appreciate you taking the time to share your positive feedback, and we're so grateful to be a part of your skincare journey. Thank you for trusting Musely and for being such a valued part of our community! :)
Terrible customer service
Terrible customer service. Orders cannot be cancelled until PST when they’re already in shipment. No flexibility on adjusting serums for ineffectiveness. Do not recommend this at all.
23 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
These reviews are bought
These reviews are bought. They can’t be real. I asked how 22ml was expected to cover my chin area for two months and another 22ml bottle was expected to cover my entire face neck and chest area for two months and I was told they can move refills up to accommodate. So you not paying $100+ for two months your paying that for 22ml of whatever cream you choose and it will never be enough. You can visit your doctor or an online doctor for much cheaper and get the appropriate amount of medication without it being made out to be your fault. Without falling into the misconceptions that your getting two months of medication, cause your not. Without it being blamed on you for them to profit in an extreme manner. It is a scam through and through. And since these are technically medications they are messing with they should be in trouble.
23 October 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you so much for sharing your wonderful feedback! We're absolutely thrilled to hear that you're loving your Musely treatment and have experienced such great results! Knowing that our products have made a positive difference in your skincare journey truly means the world to us! We sincerely appreciate you taking the time to share your experience, and we're so grateful for your trust and support. Thank you for being such a valued part of the Musely community! :)
Musely hair removal cream didn't work for me.
Unfortunately, I had no good results with Musely facial hair remover. First, a 2 month supply is only about 2 ounces. I put on the thinnest layer I could to get full chin coverage, but it only lasted about 40 days, not 60. Second, I had absolutely no change in the amount of hair growth or thickness after those 40 days. If it had shown any improvement, I would have continued the treatment. I knew going into this that eflornithine doesn't work for everyone, but I wish Musely would at least give enough to last 2 months.
15 September 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that our team was able to provide a quick response and resolve your concern efficiently! Ensuring our customers feel heard, supported, and taken care of is incredibly important to us, so knowing that we were able to make your experience a positive one truly means the world! We sincerely appreciate your kind words and thank you for trusting Musely and for being such a valued part of our community! :)
I have been taking it only two days
I have been taking it only two days! A little early to see results.
22 October 2026
Reply from Musely
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations!
If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Fast and helpful response!
22 October 2026
Reply from Musely
Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that you received such a fast and helpful response from our team! Providing timely, friendly, and supportive customer service is incredibly important to us, so knowing that we were able to make your experience a positive one truly means the world! We sincerely appreciate your kind words and thank you for trusting Musely and for being such a valued part of our community! :)
MUSELY IS THE BEST
I had an issue with a pump. I went through the troubleshooting instructions they sent which did not resolve the problem so this product will be resent to me for free to replace the one not working. This company is amazing. They answer, advise and make sure the customer is satisfied. Any issue will have a resolution every time. I love the app, customer service
sending messages to a doctor and checking up with an e-nurse. The support and results I’m seeing with my skin is beyond what I expected. Musely is an amazing company. Thank you Musely from being there from day one and continuing to follow my progress
18 October 2026
Reply from Musely
Thank you so much for your thoughtful review and kind words! We’re happy our team could help resolve the pump issue and arrange a replacement for you. It’s wonderful to hear that you’re enjoying the app, connecting with your doctor and eNurse, and seeing results that exceed your expectations. Your trust in Musely and appreciation for the ongoing support mean so much to us. Thank you for being part of the Musely community and allowing us to be part of your skincare journey!
Reply from Musely
We are so happy to hear that your our Support Team was able to quickly resolve your issue, thank you for your review.
It work !!
I have melasma and trying lot cream ,treatment but nothing work and this stuff is very good I love it
20 October 2026
Reply from Musely
Thank you so much for sharing your experience! 💗 We’re so happy to hear you’re loving your treatment and hope you continue to see great results.
I still haven't received my last order…
I still haven't received my last order of the cleanser and the day cream. We have moved and I edited the address but haven't received the products yet.
6 October 2026
Reply from Musely
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be.
Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible.
We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
Reply from Musely
We are so happy to hear that the information you received was helpful. Feel free to let us know if there is anything else we could assist you with. Thanks Damodar! :)
Reply from Musely
We are so happy to hear that your issue was solved quickly and simply. Thank you for your review. :)
The Body Cream is good, if you receive it!
My 1st bottle of Body Cream was great and I started seeing results. The 2nd bottle was significantly delayed in shipping and arrived crystallized. A replacement was ordered, but lost in shipping. Another replacement was ordered, but you sent the Fade cream, not the Vanish. It's not worth the cost as I'll have to wait 2 months and will be starting over with the rx.
20 October 2026
Reply from Musely
Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the consistency of your treatment! We are happy to hear that our Support Team was able to assist you with a replacement, please note that shipping is free! :)
For further clarification or support, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction.
Thank you so much and we look forward to having the opportunity to assist you further!
I had a question about the dark spot…
I had a question about the dark spot cream consistency. The support was answered quickly and advice was good.. I have been getting g this cream for several years and never had the problem before. So why this time? Not sure but the information that was given worked.
17 October 2026
Reply from Musely
Thank you for your continued trust in Musely! 💗 We’re glad our Support Team was able to assist you quickly and provide helpful guidance. We appreciate you sharing your experience and are always here if you have any questions!
fast service
16 October 2026
Reply from Musely
We are so happy to hear that you found our assistance quick and easy! Thank you Carol! :)
Zero stars - My skin is worse !!
I have melasma and I ordered the spot cream. My face had an awful reaction. I now have dermatitis, and it has not healed, and the doctors can only recommend musely products. They can’t prescribe something to me from my pharmacy. So now I am out a total of $180 because I had to go to a different place to get a different consult to get a different prescription to fix the reaction that the Musely product gave me . I cannot qualify for the money back guarantee, because I wasn’t able to use the product for 60 days because of my severe reaction. I don’t usually get reactions. My skin is worse off than before. My confidence is lower. They should at least try to help people when they have reactions, because I know that reactions will happen. Thanks for nothing. What an extremely frustrating experience I would give zero stars.
7 September 2026
Unprompted review
Reply from Musely
Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction.
Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
We are so happy to hear that you are loving The Eye Serum. Thank you for leaving a review. :)
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