So far I wouldn’t call it a great experience. The hair loss was unbearable. No clear explanation was given by Musely to the prospective buyers about the hair shedding. Also the app is so difficult to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 32 year old daughter asked me what I did to my face and I had been using Age Repair Cream less than a month. I thought it was because she is very observant and always notices little details about m... See more
Company replied
I had an issue with a pump. I went through the troubleshooting instructions they sent which did not resolve the problem so this product will be resent to me for free to replace the one not working. T... See more
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I recieved what I felt was good quality servce. Dr. got back to me very quickly, he understood what I had been using and percribed me something comprable. Infor mation is readily available and percis... See more
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Company details
Written by the company
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care. Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging. Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency. Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience. Musely’s purpose is simple: help people Look Good, Live Better.
Contact info
United States
- musely.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Customer Service was efficient.
22 September 2026
Reply from Musely
Thank you so much for your kind feedback! We’re so glad to hear that you had an efficient and positive experience with our Support Team. Making sure our patients receive quick and helpful assistance is incredibly important to us. Thank you for choosing Musely and taking the time to share your experience! :)
Easy to get a hold of customer service…
Easy to get a hold of customer service if needed. Spot cream works great and fades melasma. I just like to be outdoors so I’m not consistent with using it and have sensitive skin. The moment go outside it basically undoes all the progress so I use this on and off
25 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re so glad to hear that you’ve found our Support Team easy to reach and that you’ve seen great results with The Spot Cream. We truly appreciate you sharing your journey and understand that finding a routine that works for your skin and lifestyle can take some adjustment. Thank you for trusting Musely and taking the time to leave us such thoughtful feedback! :)
I received my eye serum and the bottle…
I received my eye serum and the bottle had a faulty pump. Customer service asked for a quick video, and then had another sent out immediately. She was friendly and helpful and it was a painless experience.
25 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re sorry you ran into an issue with your bottle, but we’re so glad our Support Team was able to make the replacement process quick, easy, and painless for you. It’s wonderful to hear that you felt supported throughout the process. Thank you for giving us the opportunity to make things right and for taking the time to share your kind feedback! :)
Couldn’t use
First I want to say that I have used musely products in the past but I had an issue with the Estriol age repairing cream. Soon after I starting using it I began to experience side effects. The effects that I experienced were issues with my body not on my face so I don’t blame the company. I wish I could have continued using the cream as directed to see if the cream would help my face. I reached out to Musely to explain what was happening and they gave me a refund right away. I have used other products from musely and had no issues so I really believe in the company and its products. However I could not use this particular item.
24 September 2026
Reply from Musely
Thank you so much for taking the time to share your experience! We’re sorry to hear that this particular treatment wasn’t the right fit for you, but we truly appreciate you reaching out and giving our team the opportunity to help. We’re glad we were able to resolve your concerns quickly and make the refund process easy. It means so much to hear that your other experiences with Musely have been positive and that you continue to have confidence in us. Thank you for your thoughtful and understanding feedback! :)
Love the products and wanted to…
Love the products and wanted to consolidate delivery dates to arrive the same time. It was easy to do. Great customer service as well as great products.
21 September 2026
Reply from Musely
Thank you so much for your kind review! We’re thrilled to hear that you’re loving your treatments and that our team was able to make consolidating your delivery dates quick and easy. We always want managing your treatments to be as convenient as possible, so it’s wonderful to know you had a great experience. Thank you for choosing Musely and for sharing your feedback with us! :)
Great Customer Service!
I needed to extend beyond the recommended three-month renewal, but I couldn't do it through the Musley portal. However, they honored my request without any issues.
Great customer service!
24 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re so glad our team was able to accommodate your request and make the process easy for you. Providing helpful and flexible support is incredibly important to us, so it means a lot to hear that you had a great experience. Thank you for choosing Musely and for taking the time to share your kind feedback! :)
They advertise a three month supply of…
They advertise a three month supply of topical hair solution but then send you a 60 ML vile with instructions that you can use up to one ML a day. Now I’m no math wizard, but I believe that equates to a Two month supply. Now to contact them for Support you have to go through chat which took me 45 minutes, no exaggeration, to let me know that they saw the discrepancy but now I need to call the Customer Support number and start all over again without any explanation from the chat rep to the Phone rep. Now I get on the phone with the Phone rep was trying to convince me that this is actually a three month supply. Again 60 ML bottle and you’re supposed to use one ML a day. So after another 35 minutes on the phone they finally offer me a full refund so I accept, then the rep comes back on and tells me they’re only gonna credit me for the one month that they didn’t send. This is when I lost my mind. After almost an hour and a half of being told completely different things I could say that I will never order from this company again and will actively go out of my way to make sure people know that this company is absolute trash
25 September 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Great experience with Musely
Great experience with Musely! I just started using their hair products and so far so good. Excited to see the results.
21 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re thrilled to hear that your journey with Musely is off to such a great start. We love hearing your excitement and hope you continue to have a wonderful experience as you progress with your treatments. Thank you for trusting Musely, and we’re excited to see what’s ahead for you! :)
Reply from Musely
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience with both our communication and Musely treatments. Providing helpful support and treatments you can feel good about is incredibly important to us. Thank you for choosing Musely and taking the time to share your feedback! :)
The rep was very helpful and…
The rep was very helpful and understanding! She also resolved my issue in s timely manner.
19 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that our Support Team was helpful, understanding, and able to get your concern resolved quickly. Providing compassionate and efficient support is incredibly important to us, so it means a lot to know you had such a positive experience. Thank you for trusting Musely and for taking the time to share your kind words! :)
I have been using several Musely Skin…
I have been using several Musely Skin Care along with the Skin Pill and the Hair Pill and love every product that I am using. I will continue using Musely as I am seeing amazing results.
16 September 2026
Reply from Musely
Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving your Musely treatments and seeing such amazing results. It means so much to us to be part of your skincare and hair-care journey. We’re excited to continue supporting you along the way! ✨
Great products but also very clear…
Great products but also very clear prescription information & e-nurse ck ups!
20 September 2026
Reply from Musely
We are so happy to hear that the clarity has been great for you! :)
Very precise about the treatment and…
Very precise about the treatment and great customer service.
17 September 2026
Reply from Musely
We are so happy to hear that you are loving your treatment and that The Support Team has been of help! :)
The products are effective and the team…
The products are effective and the team were very supportive to their clients. Good job!
16 September 2026
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with both our products and our team. It’s wonderful to know that you’re happy with your results and felt supported throughout your experience with us. Thank you for trusting Musely and for taking the time to share your kind words! :)
Terrible customer service
Terrible customer service. My shipment was lost in the mail and they made me wait 2 weeks before they would ship a replacement. I still haven’t received my items. I’m definitely going to use a different company in the future
20 September 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
The product did absolutely nothing
The product did absolutely nothing. But, not everything works for everyone.
The customer service is good using their app, so they needed some syars for that. Supposedly I'll be getting a refund for the 60 day guarantee, but we shall see. They immediately authorized a refund. Hopefully all goes well.
17 September 2026
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further!
Excellent customer service
Excellent customer service. Very helpful and caring. Order was placed easy. Product seems great but unfortunately due to fragrance I was unable to use. Wish they would do fragrance free options.
19 September 2026
Reply from Musely
Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience with our Customer Support Team and found the ordering process easy and straightforward. While we’re sorry that the fragrance prevented you from being able to continue using the product, we truly appreciate your feedback regarding fragrance-free options and understand how important that can be. Thank you for sharing your experience and for trusting Musely! :)
Good service
I tried the Hydroquinone prescribed to me for more than 2 months. Unfortunately, this cream isn't for me. My dark spots are really stubborn, they didn't want to go away. My skin became dry and slightly redness, so I decided to have a break from this cream.
I really appreciate the customer service response. They replied faster my message and helped me to switch my subscription inactive right away. Thank you.
16 September 2026
Reply from Musely
Thank you so much for taking the time to share your experience! While we’re sorry to hear that your treatment wasn’t the right fit for your skin and that you experienced some dryness and redness, we’re very glad our Customer Support Team was able to respond quickly and help get your subscription taken care of right away. We truly appreciate your kind words about the support you received and are always here if there’s anything else we can help with in the future. Thank you for trusting Musely! :)
Reply from Musely
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with our Customer Support Team and found the assistance you received to be efficient and helpful. We truly appreciate you taking the time to share your experience and for trusting Musely! :)
I placed an order but immediately…
I placed an order but immediately cancelled because I changed my mind. Yet, this morning I received a message that they were processing it. There is no customer service on the weekend, not even a chat option. One has to jump throw hoops!
19 September 2026
Unprompted review
Reply from Musely
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
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