Muscle Food - MuscleFood.com Reviews 

A very good service easy to order and very good delivery have ordered about 3times now

Non delivery and when eventually arrives the food was totally rotten and had to be binned. MF apologised but still no replacement food or refund lack of help to resolve will not use again

1. My order was not delivered on the original delivery date due to a’ distribution error’. I emailed you with my availability but you ignored my email and randomly delivered on a day I was at work.

2. When I received the delivery, the ice packs were completely thawed out. I refrigerated everything as soon as it was delivered. The next day, I opened the pack of chicken breasts to freeze them. The whole pack absolutely stank!! I had to throw them away as the smell made me physically sick! I emailed you on Saturday to report it, to this moment in time and after several attempts to remind you ….you have still not responded!!!! Disappointed with the customer’care’ and disgusted with the lack of quality and freshness.

Only half of the parcel arrived. Was informed it was out of stock
Still waiting
Delivered 27th july

Had my order and 2 packs of sausages was missing, been having a nightmare messaging them

Was supposed to come on a Tuesday. Was held by dhl until Friday. Was assured another order was coming and it never. And now after 6 failed contact attempts I can’t even get them to return my money. Terrible customer service.

My order did not arrive,I was given no reason,I agreed to have it delivered which was nearly a week later. I ordered pork loin which was £6 only to find it is all fat.Not sure I will be ordering again

No communication or phone number to ring said I wouldn't be in the re-arranged day you gave yet still sent it. Very poor this is twice in my last 3 orders this has happened

All good was defrosted, I have sent a email but had no reply

Second time ordering from muscle food, first order was perfect not a problem had chicken, pork, sausages, bacon and a few other things. This time ordered 5kg chicken which smells rotten. Emailed twice and still yet to resolve anything. Yes they vaccuum pack chicken which has a smell to it, didn't have a problem with it last time. This time it smells absolutely disgusting and is not edible and still waiting to resolve this nearly a month after ordering! Will avoid in future!

First batch arrived with chicken that was off. It stunk to high heaven. They asked for pictures of the chicken (which had already been taken to the tip because the smell was that bad and it was sticking the house out) like that was going to tell them how it smelled. They eventually agreed to send replacement chicken and that was sent. I took the day off work to receive it and make sure I got it as fresh as I possibly could. It never arrived. They didn’t even email to say there had been an issue with the delivery. I had to chase it up myself. The third attempt the chicken arrived. It was packaged a week before in Romania. It was borderline on the turn but my wife and I decided it was just about ok. That decision was swayed by the fact that I had just about enough of dealing with their shambolic customer service. We had had enough. I hate writing bad reviews, but there is nothing else I can do here. Terrible product and terrible customer service.

Product is good, however takes a lot of processing to remove the additional liquid and smell from vacuuming process. We had to leave it to air out for APPX 30minutes and salt brine to remove excess water. Very good value if you have the time though.
My delivery also arrived a week later than the date I had scheduled, and I was only informed of the delay in the afternoon of the day it was due.

Not the best experience at the start, however, I'm willing to give it another go. We all have off days!

Never got my order

I didn't receive my order, stayed home for two fulls days to be told it was refused at the door when no one bloody knocked. Worse thing ever, also no refund so payed for something I never received even when I have two pound children replying on me !! Never again

It was stunning fairplay

The chicken was unfortunately putrid when opened even though in date. I have sent a customer complaints and have heard nothing in return

Half of order missing. Chicken had putrid smell. Absolutely no contact back after many messages sent. Will never use again, have used them a while so very upset wirh their appalling behaviour

If I could give zero stars, I would.

I placed and paid for an order (#562284) back on July 21st, and as of today, I still have no food, no tracking, and complete silence from customer support.

The delivery timeline on this single order has been a complete nightmare:

Multiple failed delivery attempts and total disregard for customer schedule preferences.

After back-and-forth emails, Muscle Food explicitly agreed to deliver my order on August 3rd.

I arranged my work schedule to work from home specifically to receive it. It never arrived.

No update email, no delay notification, no tracking details, and zero communication. To make matters worse, Muscle Food offers no phone line, forcing customers to send emails into a void and wait days for responses that never come.

Unfortunately, this isn't a isolated issue. A previous order arrived with items completely opened and destroyed inside the box. I gave them the benefit of the doubt then, but this level of incompetence and total disregard for paying customers is appalling.

Failing to deliver agreed goods with zero communication is a clear breach of the Consumer Rights Act 2015. If you value your time, money, and sanity, buy your prep/food elsewhere. Avoid.

On 24 Jul I was informed order 558417 would not be delivered on time. You contacted me 24 Jul 1553 asking for me to choose a delivery date that suited me. I replied at 1559 and never received a reply. 27 Jul 1334 you told me I would have delivery 30 Jul and at 1347 I asked if the delayed product would be fresh. Again, I never received a reply and you had arbitrarily chosen the date and time of delivery. The customer service has been very poor throughout this ordering process.