Great service and the response was very quick. Technician knew what has to be done and explained the problem and the solution in a very precise way. Would definitely recommend go others.
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Super site qui invite d’abord à essayer de réparer soi-même. Prise de RV très fluide, rv possible le WE. Prise en charge de la prime gouvernementale. Intervention du technicien top qui avait prévu la... See more
Un grand merci à Clément pour sa ponctualité et son professionnalisme. Il a rapidement détecté le problème et l'a résolu en un rien de temps. Le tout en 24 heures. Comparé à d'autres grandes marqu... See more
Great experience as always. The guys from Murfy are always very polite, respectful and competent. Our experience has been very positive each time. We were also pleased that they sent people with some... See more
Company details
Written by the company
Sauvez la planète avec Murfy ! Murfy est un service de réparation d'appareils électroménagers à domicile qui propose un forfait fixe (hors pièces détachées) comprenant tous les déplacements nécessaires du réparateur et la main d'oeuvre, ainsi qu'une garantie de 6 mois sur la même panne. Si votre appareil n'est pas réparable, nous vous offrons un avoir du montant de votre forfait réparation à valoir sur notre e-shop d'appareils reconditionnés. Réservation en ligne, intervention dans les 48h ! 👉 Nous contacter : https://c.murfy.fr/serviceclient
Murfy - Jetons moins, réparons plus !
Written by the company
- Chez Murfy, nous avons à cœur de redorer l'image de la réparation en offrant à nos client une expérience rapide, efficace et agréable !
Contact info
👉 Nous contacter : https://c.murfy.fr/serviceclient, France
- murfy.fr
4.6
Excellent
30K reviews
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Disappointed
The guy came 1h30 later than the time range accorded
4 to 5 weeks to wait for an electronic piece to arrive and have an appointment scheduled.
561€ for the diagnosis and intervention.
It's a classical refrigerator, not a super technological home equipment.
I do not recommend this service.
16 October 2024
Unprompted review
Reply from Murfy
Bonjour,
Nous avons bien pris en compte votre message et sommes sincèrement navrés de lire votre déception.
Afin de pouvoir étudier en détail votre dossier et tenter de répondre efficacement à vos attentes, nous vous avons envoyé une demande d'informations complémentaires.
Nous serions heureux de pouvoir regagner votre confiance dès réception et nous restons bien entendu à votre disposition,
L’équipe Relation Clients
MURFY
Intervention rapide et efficace pour le…
Intervention rapide et efficace pour le changement d'une porte de machine à laver.
12 October 2024
Murfy - refrigerator delivery
I'm not usually one to leave reviews, especially not a negative review. In this case I'm making an exception, I have never had such a horrendous and complicated experience with a delivery.
We bought an American style refrigerator from Murfy on the 29th of September and paid for delivery and service in our appartement.
Oct 1st 2024 - delivery window 8-13h
The delivery window being so vast we had to take half the day off from work. When they arrived, they stated that they hadn't seen the written comment I left for delivery and were unable to deliver because they didn't have enough people to bring the refrigerator up 1 flight of stairs. Faire enough. We reached out to murfy and reprogrammed a delivery.
Oct 3rd 2024 - delivery window 8-13h
Again, we had to take a half of day off from work to ensure we could be home for the delivery. This time 3 people came for the delivery. Without taking the refrigerator off the truck and right as we walked up to the truck, one of the delivery people looked at our refrigerator and very aggressively told us "I'm not bringing that up stairs". They did not look at our staircase or elevator just refused to even unload the refrigerator.
We again reached out to murfy. The only solutions they gave was to reimburse or deliver the refrigerator without bring it upstairs (no reimbursement of the initial delivery fee upstairs). We again replanned to just have them bring it to our home and leave it down stairs. We again took time off work and contacted (and paid) another company to help us bring it up.
Oct 15th - delivery window 8h- 11h
With a 3rd morning off work and another company to bring the refrigerator upstairs to our appartement. We got a message from the delivery company at 8h05 stating they could not deliver our refrigerator, no reason given. When the delivery person finally called us he let us know he could not do the delivery because he could not find it at the warehouse....
I'm at my wits end. We've now lost 3 days of work, we haven't had a refrigerator for almost 3 weeks and we are unable to finish our kitchen because Murfy is unable to deliver something we've paid for.
Their lack of professionalism and reactivity when contacted is something I've never had the misfortune of experiencing before.
We still don't have our refrigetor nor do we have a solution from Murfy.
Editing on the 15th of octobre 11h24.
Murfy has just informed me that they sold my refrigerator to another customer and refunded the order.
As a recap 3 days of work lost - hundreds of € lost with another company and 3 weeks of no refrigerator. No solution from Murfy nothing even symbolic to try and make up for their errors... nothing.
15 October 2024
Unprompted review
Reply from Murfy
Hello,
We have taken your message into account and are sincerely sorry to read your disappointment.
We understand that all of these issues are far from satisfactory and do not reflect our values and habits.
We offer you our most sincere apologies.
Our customer service has however offered you a refund for your order.
We would be happy to regain your trust and we of course remain at your disposal,
The Customer Relations team
MURFY
Simple, rapide,.efficace
Experience client très simple et efficace. Messages clairs, mise au courant tout au long du process, personnel charmant, réservation, paiement et accords faciles
11 October 2024
Intervention du techbicien ok en…
Intervention du techbicien ok en attente de finalisation du geste commerciaale sur derniere iinervenion
4 October 2024
Technicien très professionnel
Technicien très professionnel. Intervention rapide, efficace. Respect de la sécurité. Consciencieux et laisse le site propose. Merci beaucoup.
11 October 2024
La technicienne a fait de l excellent…
La technicienne a fait de l excellent travail,très consciencieuse.
Bravo pour sa reconversion.
9 October 2024
Rapidité d'intervention respect des…
Rapidité d'intervention respect des délais, tarif compétitif, technicien pro. Rien à dire.
7 October 2024
Un contact normal avec un technicien…
Un contact normal avec un technicien professionnel courtois et efficace….si rare hélas
3 October 2024
Intervention conviviale et efficace
Intervention rapide. Diagnostic exact. Réparation efficace.
27 September 2024
Qualité d'intervention super
Rapidité de 1ere intervention, qualité d'analyse et conclusion heureuse de l'intervention, bravo !
19 September 2024
Good service
22 August 2024
Intervention rapide le lendemain de la…
Intervention rapide le lendemain de la panne. Réparation sur place, techniciens sympas.
12 August 2024
Not advised
Not advised! Over charged pieces!!
The service costs 50Eur (just to check) which is OK (i guess).
They discovered the pieces not working and replaced.
However, doing some research the pieces costed in total 45 maximum! and they charged 144EUR!!! ITS A SCAM!
19 August 2024
Unprompted review
Reply from Murfy
Hello,
We have received your message and are very sorry to hear of your disappointment.
In order to respond effectively to your request, we would like to ask you to provide us with your file number and your e-mail address.
The use of a pseudonym does not allow us to study your file.
We would be delighted to regain your confidence and remain at your disposal,
The MURFY Customer Relations team
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