Great service and the response was very quick. Technician knew what has to be done and explained the problem and the solution in a very precise way. Would definitely recommend go others.
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See what reviewers are saying
Super site qui invite d’abord à essayer de réparer soi-même. Prise de RV très fluide, rv possible le WE. Prise en charge de la prime gouvernementale. Intervention du technicien top qui avait prévu la... See more
Un grand merci à Clément pour sa ponctualité et son professionnalisme. Il a rapidement détecté le problème et l'a résolu en un rien de temps. Le tout en 24 heures. Comparé à d'autres grandes marqu... See more
Great experience as always. The guys from Murfy are always very polite, respectful and competent. Our experience has been very positive each time. We were also pleased that they sent people with some... See more
Company details
Written by the company
Sauvez la planète avec Murfy ! Murfy est un service de réparation d'appareils électroménagers à domicile qui propose un forfait fixe (hors pièces détachées) comprenant tous les déplacements nécessaires du réparateur et la main d'oeuvre, ainsi qu'une garantie de 6 mois sur la même panne. Si votre appareil n'est pas réparable, nous vous offrons un avoir du montant de votre forfait réparation à valoir sur notre e-shop d'appareils reconditionnés. Réservation en ligne, intervention dans les 48h ! 👉 Nous contacter : https://c.murfy.fr/serviceclient
Murfy - Jetons moins, réparons plus !
Written by the company
- Chez Murfy, nous avons à cœur de redorer l'image de la réparation en offrant à nos client une expérience rapide, efficace et agréable !
Contact info
👉 Nous contacter : https://c.murfy.fr/serviceclient, France
- murfy.fr
4.6
Excellent
30K reviews
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Replied to 99% of negative reviews
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Didn't show up
Didn't show up. Then failed to send quote. Didn't respond to my email. Then didn't answer the phone. 3 times. They DID charge me €125 for the pleasure though
EDIT: Please don't pretend to do decent service just because this is public. I already filled in your form online yesterday and no one emailed or called me back. I had to phone for a 4th and 5th time to make contact this morning. You then charged the price of the parts which were wild. You even offered a refurbished heating element for 39€ or new for €79, which considering new ones online are between €6-€25 this is crazy. I still do not have a date for the repair, and I can't believe that you would use second hand heating elements. It's like using second hand toilet paper. Makes no sense.
10 February 2025
Unprompted review
Reply from Murfy
Hello,
We're really sorry to hear about your experience and sincerely apologize for the inconvenience. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been for you.
Please note that the €125 charge you mentioned should not have been processed at this stage. The charge is only applied after the intervention is completed. What has happened is that pre-authorization is taken at the time of booking, but it shouldn’t be processed until after the technician has completed the work.
To investigate this further and resolve the situation as quickly as possible, we would need to access your case number. Could you kindly send it to us via email at serviceclient@murfy.fr? We’ll be able to investigate further and get back to you with a solution.
Once again, we deeply apologize for the inconvenience caused and will do our best to ensure this doesn’t happen again.
We appreciate your patience and look forward to resolving this as soon as possible.
The Murfy Team
je n'ai que de la satisfaction à dire…
je n'ai que de la satisfaction à dire pour l'intervention
les réparateurs sont aimables et copmpétants
15 January 2025
Good repair but takes a long time
My washing machine is well repaired after a few attempts of appointment. Booked my first appointment online and during the day of the appointment, I was informed that there is a software problem on the site so my appointment was not registered. I booked a second appointment a week after that. On the second appointment a technician came and diagnosed the washing machine but because it needed a spare part, it could not be repaired on the spot. So I had to wait for the spare part to arrive and booked a third appointment. The third appointment was cancelled because of short staffed. The forth appointment was cancelled again because the spare part does not reach the technician. Finally on the fifth appointment, my washing machine was repaired and good to be use again. The whole repairing process took me almost a month (due to Christmas and new year holidays as well). However, the technician is very good, as I can't speak French but he still explained to me the problem of my washing machine. Thank you very much.
17 January 2025
Machine reparée
15 January 2025
Intervention très rapide et efficace !
3 January 2025
délai d'intervention un peu long mais réparateurs très bien
Délai d'intervention un peu long mais réparateurs très bien
3 January 2025
Excellent service.Prompt and efficient…
Excellent service.Prompt and efficient and the repairman was very good and also spoke some English.
13 December 2024
Intervention efficace
Prise de rendez-vous rapide. Intervention efficace. -1 étoile car créneau d'intervention trop large (5h).
10 December 2024
Intervention rapide par un technicien…
Intervention rapide par un technicien sympathique. Déclaration sur l'application un peu confuse.
8 November 2024
Intervention rapide serieuse de…
Intervention rapide serieuse de confiance. Reparation garantie qui est un plus non negligeable. Prestation qualitative
25 October 2024
Intervention efficace,le technicien a …
Intervention efficace,le technicien a pris son temps pour comprendre d’ou venait le problème. Merci à lui .Ça marcheeeee
17 October 2024
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