Muick Sandy Reviews 

4,417
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, professional, and friendly, providing helpful and informative demonstrations and clear explanations. The overall service, from initial contact to product delivery, is frequently described as excellent, with many appreciating the personalized approach and seamless process. People are also very satisfied with the efficient delivery service, noting its punctuality and the careful, thorough setup of their purchases. Products like scooters and chairs are highly valued for their quality, ease of use, comfort, and ability to enhance independence for users.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the punctuality and efficiency... See more

Product

Users describe positive interactions with product, highlighting its ease of use, lightweight design, and... See more

Service

People report positive experiences with service, often describing it as excellent and faultless from start to... See more

User experience

Consumers find user experience to be positive, with many praising the clear explanations and demonstrations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent delivery and explanation For future designs please consider:- 1st. Increasing the volume/decibels of the hooter, ineffective in any town also when ear phones are worn by pede... See more

Rated 5 out of 5 stars

Everybody from the company that we have spoken to have been very polite, professional and knowledgeable. The demonstrations by Ian were very informative and the delivery of our chosen scooter by... See more

Rated 5 out of 5 stars

Both Ryan and Andrew were very professional , polite and friendly. Explained everything clearly in a way I could understand. They arrived exactly on time. Couldn’t have been better. No hesitation in r... See more

Rated 5 out of 5 stars

We received very prompt attention after our initial enquiry. All the people we dealt with, either in person or on the phone, were friendly and helpful and paid attention to details. The two delive... See more


Company details

  1. Medical Equipment Supplier
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mobility Equipment Supplier

About Muick Sandy

Written by the company

Forget everything you know about "mobility"

Here at Muick Sandy, we believe in the power of creating a world with fewer obstacles and limits, where people have the freedom to build a better life and pursue their dreams.

Forward Thinking

We are mobility specialists on a mission to deliver the best user experience through innovation, service, and technology. Our customers are at the heart of everything we do, and we don’t settle for anything less than excellence.

At the heart of our operation lies a deep understanding of how essential personal comfort is to independence and wellbeing. We’ve dedicated ourselves to enhancing quality of life with thoughtful, customer-first solutions.

Market-Leading Innovation

Our scooters and chairs are thoughtfully engineered to meet the evolving needs of our customers. Whether it’s effortless movement or premium relaxation at home, our designs put real people first — blending intelligent technology with everyday ease.

We don’t just keep up with innovation — we help drive it forward. Our focus is always on comfort, safety, and dignity, so you can move through life with confidence and style.

Delivery and Installation Included

Every Muick Sandy purchase includes complimentary white-glove delivery. Our experienced team installs everything for you and doesn’t leave until you're completely satisfied.

Unlike others, we never outsource delivery or setup. We handle it all ourselves, ensuring every customer receives the same high level of care, precision, and attention to detail—every time.

Visit Our Website
See Our Scooters
See Our Chairs

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(4,417)

2,202 reviews in the last 12 months

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Rated 3 out of 5 stars

The seat is uncomfortableyourr

The seat digs into your back . The delivery team recommended a pad or plllow

27 June 2026
Muick Sandy logo

Reply from Muick Sandy

Dear John Mccusker,

Thank you for taking the time to leave your feedback.

I'm so sorry to hear that you are finding the scooter seat uncomfortable.

A member of our team will be in touch shortly to discuss the next steps toward resolving this for you.

Kind regards,
Sarah

Rated 5 out of 5 stars

Helpful and informative.

The two guys that brought the scooter were great. They were stuck in traffic but kept me well informed of their arrival time. They demonstrated everything I needed to know about the scooter , answered all my questions and left all the paperwork I needed .They were professional and pleasant and extremely efficient and so it was a very positive visit I thought

Well done to them both. They are a credit to the company . Thank you to ALL concerned with the supply and delivery of this scooter

26 June 2026
Rated 5 out of 5 stars

Very Helpful Company

Having had a few issues the Company have done everything to sort things out for us, Sara has been extremely helpful in resolving everything to our satisfaction. They have been very professional, kind and courteous and I would highly recommend this company.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

POOR SERVICE

Ehen the chair was delivered we where told that my wife could not use the vibration as she has a pace maker, this was never explained to us when placing the order. they disconnected the vibration unit and stated that they would have to bring a new chair.
I was assured that the company would call me on Monday to make arrangements. so far nobody has made contact with us
They have now made contact and apologised for there error, we have now settled the dispute and I am Happy with the outcome.

19 June 2026
Muick Sandy logo

Reply from Muick Sandy

Dear Mr Brown,

Please accept our sincere apologies, as there appears to have been a breakdown in communication.

I can confirm that the massage functionality was removed during delivery, meaning the chair is completely safe for use and the outstanding balance was also adjusted to reflect the removal of this feature.

A member of our team will contact you this afternoon to discuss this further and we look forward to resolving this matter for you.

Best wishes,

Natalie

Rated 5 out of 5 stars

Easy transaction

Easy transaction
Excellent rep called and demonstrated 3 different models. Left me to consider the options not pushed to choose
Delivery quickly arranged
Delivery very smooth with Aaron and Kevin ensure I fully understood everything. Very pleasant people
Thoroughly recommend them

26 June 2026
Rated 5 out of 5 stars

Excellent Company

From first enquiring about a riser recliner chair we received prompt information and appointment. The young man,Lewis,who came to demonstrate the chair was extremely respectful and was absolutely amazing in his details and demonstration of the chair. He is an asset to the company.
The chair was delivered sooner than expected which was ideal.
The two young men who delivered and demonstrated use were extremely detailed and checked at every step to ensure we understood how to operate.
I’m am so glad we chose your company as the service from day one to delivery was exemplary.

12 May 2026
Rated 5 out of 5 stars

Enquiry and Purchase process Mobility Scooter

Throughout the home visit including the delivery process and familiarisation brief the various Muick Sandy staff very professional informative polite helpful and very courteous. I would have no hesitation in recommending them to all my friends and colleagues

25 June 2026
Rated 5 out of 5 stars

Sinclair

My first experience with Muick Sandy began whilst I was in hospital, when they called to arrange a demonstration. From the outset, their acknowledgement of my emotional situation was empathetic and courteous.
Secondly, the Sales Representative who visited, Eddie Howe, was superb in every way, truly knowledgeable, patient and understanding of my particular needs. Eddie impressed me by his professionalism, calm manner and warm demeanour and gave us the time to reflect before making a decision.
However, this afternoon, Jack Davis and Arran Lang arrived to deliver and assemble the new chair. From their initial telephone calls to alert me to the delivery then meeting them in person to assemble, they both excelled in professionalism and politeness. They kindly helped me move furniture, patiently explained everything in great detail, were kind to my husband and a joy to have around; they could not have offered a better service.
To sum up this lengthy but unapologetic recommendation, Jack and Arran, such pleasant gentlemen, truly excelled in offering a wonderful service to me, the customer; they are both, without doubt, invaluable assets to Muick Sandy and I offer them my grateful thanks for a superb job - such a rarity in today's world!

25 June 2026

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