Tech support with Johnny Smith was great. Will try his solutions and hopefully get the problem corrected. mSpy, for me, only works part of the time. I sometimes go over a day without an activity upd... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have downloaded the app on the target device several times and only can get parts of it to work. The parts that work differ each time I have uninstalled and reinstalled the app. Several times it get... See more
Company replied
When the features work, this application is awesome.. there are some issues on start up with features not working and delays in updates, but overtime these have sorted themselves
Company details
Written by the company
mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more
Contact info
Czech Republic
- support@mspy.com
- mspy.com
2.7
Poor
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the best experience
Not the best experience, made me rethink hiring a professional sleuth like my friend adviced me to , how hard could it possibly be to just get back deleted text messages. I thought you all were professional. I’ve however been able to rectify this issue thanks to instagram, Howard visions was particularly patient and very responsive.
14 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
If I could rate this 0 stars I would
If I could rate this 0 stars I would. A total SCAMMM and they will continue to charge your card after you cancel the subscription.
21 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Now I get to see and know my son's…
Now I get to see and know my son's online activity to make sure that he is safe and not being groomed by predators
20 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your honest feedback and 5-star rating!
We're truly glad to hear that our service brings you peace of mind when it comes to your children's safety. We do our best to provide accurate and reliable information by using cutting-edge technology.
If you ever need assistance, we’re here to help!
mSpy support
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
I asked all my questions and they were…
I asked all my questions and they were so helpful and patient with me very nice customer service and helped me me so much with my situation
Thanks again
16 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for your 5-star rating and for your positive feedback!
We're thrilled to hear that you had a smooth and reliable experience with our service. It's our priority to make sure everything works seamlessly for you.
If you ever need any assistance, feel free to reach out – we’re always here to help!
mSpy support
I feel disappointed
Headline: Persistent Technical Failures & Refusal to Refund (Ticket #9622600)
Review Body:
"I am extremely disappointed with mSpy. I purchased the subscription expecting a reliable service, but the software has been completely unusable. The connection drops constantly, and data fails to sync, even when the target device is connected to the internet. At best, it works for only 2–4 hours before failing again.
I have contacted customer support multiple times and followed every troubleshooting step provided. Each time, the issue returns within an hour. Despite proving that the product is technically unstable and incompatible with my device, the company is ignoring my refund requests.
Instead of processing my refund, they are trying to 'buy time' by offering a free month and more technical sessions—which I have already tried and failed. I have clearly stated that I want to cancel and get my money back (Ticket #9622600), but I am being ignored.
Pros: None so far.
Cons: Unstable software, poor sync, and a frustrating refund process.
I demand an immediate full refund as per the satisfaction guarantee. Potential customers, beware of the technical limitations and the difficulty of getting your money back."
6 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
This app works good
This app works good, the customer service anre helpful and efficient. I have Dan Barrett helped me and answer my question properly. He assisted me with all my inquiries very professional.
Thank you
16 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that our team was able to assist you quickly and effectively.
If you need any further assistance, we’re always here to help!
mSpy support
Okay hai Ji Thanks
16 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
i asked about features 10x before…
i asked about features 10x before purchasing only to find out, No they aren't available due to recent IOS updates, gave me the runaround. Also miraculously their CC system wouldn't take my CC (Even though it was one made specifically for international transactions) to which they offered BTC, which was a bit sus but due to them being an international company. Took Pmt, ended up linking me tosome basic free/payware site for pinging via text message. Found out no, you can't keylog or screenview on IOS after sales assured me you could. Asked for a refund, provided all info and they ghosted me. SCAM, SCAM,SCAM!!!
Edit: Mspy says only after jailbreak can their software be loaded. Except what is not conveyed is it is all impossible if the phone is IOS 26 or an iPhone 17 and up, which i asked MULTIPLE times before purchasing the $350 Ultimate package to which they seemingly refuse to issue my refund for.
9 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
We sincerely apologize for any confusion or inconvenience caused. Regarding iPhone compatibility and social media monitoring, please note that due to Apple's security measures and restrictions, full monitoring capabilities (such as access to social media messages) are available after jailbreak or through our Computer solution. This method requires the installation of our Computer app and syncing with the target device for proper functionality. Please be aware that these features are not accessible through iCloud sync alone, as Apple’s iCloud system does not permit the retrieval of such data.
We encourage all users to review our compatibility guide and product setup instructions before purchase to understand what features are available based on their device and chosen plan.
I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
service and refund
I subscribed for a service. They dupe you with constant requests for additional services they don't tell you about, you can't move forward without confirming.
After doing this, the service never worked. I immediately requested a refund, which was denied, except for an extension of the service (which doesn't work).
They sent me a email saying they can't refund me because of their policies, but offered an extension. When I checked my account they had taken extra payments out that I did not authorize nor did I know anything about these extras when I brought this up to their attention as well I got the exact same response. The service doesn't work, customer service doesn't work... I wouldn't recommend this company to anyone.
8 April 2026
Unprompted review
Reply from mSpy
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Easy good rates 4 13 26
11 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 4-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Nothing works properly
Nothing works properly. Messages, activity, calls are only updated the next day, most of the time when you try to access the camera or the microphone does not work, it repeats the same message try again. Geo fencing, it is useless....it does not show you when it enters or leaves the predefined area, it only mabey appears the next day, I repeat...maybe, and sometimes you don't receive any location updates about geofencing. I'm not talking about the messages...you have no chance of understanding the conversation, the messages come mixed up, duplicated, messages from the past are repeated, but with today's date...it's total chaos. I don't understand this audacity to ask for a lot of money for an application that is almost completely non-functional!!
31 March 2026
Reply from mSpy
Dear Customer,
I’m truly sorry to hear about your frustrating experience with our service. We strive to provide accurate information and reliable support, so it’s concerning to hear that you’ve had issues.
Our team is here to help, and I apologize if this wasn’t clear or if you didn’t receive the assistance you needed. If you’re still experiencing difficulties, please contact us directly at support@mspy.com so we can assist you immediately.
I understand how important it is to resolve this promptly, and we’re committed to making things right.
Thank you for bringing this to our attention, and I apologize for any inconvenience caused.
During my time with the service there…
During my time with the service there was a lot of delays and not updating at all for several days at a time.
3 April 2026
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had a negative experience with our service. I want to assure you that your concerns are taken seriously.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
Very upfront to this point
Very upfront to this point. Seems like they are trying to do the right thing as they advertise
8 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
It doesn't do what it claims
It doesn't do what it claims. It asks me for an iCloud login and shows me a dashboard. I can see that in iCloud! I tried to reach out for help 10x today over 8.5 hours. No actual help given. Everything you click on just wants more $. Complete waste
9 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
We sincerely apologize for any confusion or inconvenience caused. Regarding iPhone compatibility and social media monitoring, please note that due to Apple's security measures and restrictions, full monitoring capabilities (such as access to social media messages) are available after jailbreak or through our Computer solution. This method requires the installation of our Computer app and sync with the target device for proper functionality. Please be aware that these features are not accessible through iCloud sync alone, as Apple’s iCloud system does not permit the retrieval of such data.
We encourage all users to review our compatibility guide and product setup instructions prior to purchase to understand what features are available based on their device and chosen plan.
If you are experiencing difficulties or feel the product is not meeting your expectations, our support team is available 24/7 to assist with troubleshooting or clarifications. Please reach out via email or live chat, and we’ll ensure to guide you through the setup or explore possible solutions.
Does not translate all calls for…
Does not translate all calls for message , inaccurate gps .
31 March 2026
Reply from mSpy
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I have an iPhone 16+ and it needs to be…
I have an iPhone 16+ and it needs to be unlocked iCloud unlocked from the original oh no 352942564389739 CTJNPHGPF3
28 February 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the fantastic 5-star rating and for sharing your experience!
We'd like you to know that mSpy is a legal application. It is designed to help parents monitor their children and businesses monitor their employee's use of IT equipment (with the knowledge and consent of the employees)
Please check our Legal Policy before installing mSpy: http://www.mspy.com/legal_info.html
Mspy was good but i just being to busy to track and sometimes unused
Mspy was good but i just
8 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Don't waste your money
You guys are ridiculous, no customer service and spotty service at best I've paid extra for features I can't even use. What a waste of a 6 month extreme subscription.. 100s wasted!! Don't let me forget the storage that doesn't come included literally pay 12 extra a month even though you upgrade to one of the top packages!!
1 March 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had a negative experience with our service. I want to assure you that your concerns are taken seriously.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
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