Tech support with Johnny Smith was great. Will try his solutions and hopefully get the problem corrected. mSpy, for me, only works part of the time. I sometimes go over a day without an activity upd... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have downloaded the app on the target device several times and only can get parts of it to work. The parts that work differ each time I have uninstalled and reinstalled the app. Several times it get... See more
Company replied
When the features work, this application is awesome.. there are some issues on start up with features not working and delays in updates, but overtime these have sorted themselves
Company details
Written by the company
mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more
Contact info
Czech Republic
- support@mspy.com
- mspy.com
2.7
Poor
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The support team is trying to do it's…
The support team is trying to do it's best to help. Usually it's difficult to find someone abiable but today it was quick and easy. Good experience.
12 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
They automatically check boxes for…
They automatically check boxes for extra paid options, so before you realize it, additional charges are added and the money is taken immediately. I ended up paying almost €200 while I originally expected it to cost around €70.
The website states that you can request a refund within 14 days after purchase, so I applied for a refund on the same day. However, they only responded much later with a lot of excuses and nonsense, but without actually giving my money back.
I would not recommend buying from them.
29 April 2026
Unprompted review
Reply from mSpy
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Great customer service easy to…
Great customer service easy to understand layout just kinda slow on the updating the info part it takes a while to get the new information
9 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
This was great !!!
9 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Friendly and helpfull customer service !
9 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the fantastic 5-star rating and for sharing your experience!
We're so glad to hear that our software has met your expectations and provided the reliable service you were looking for. It’s also wonderful to know that our team was able to assist you throughout the process.
If you ever need help again, feel free to reach out – we’re always here to support you!
mSpy support
Advertisement was very misleading on…
Advertisement was very misleading on cost
6 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
How does that work
3 May 2026
Unprompted review
Reply from mSpy
Thanks for contacting our Support Team!
We recommend you contact our Technical Support Department via Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
I was frustrated
I was frustrated, couldn't reinstall app on an unlinked device and after talking to 2 assistants, I really wanted to take my money back and renounce on mspy, but this guy,Kit Nord, help me through everything fast and I coul reinstall the app
3 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that our team was able to assist you quickly and effectively.
If you need any further assistance, we’re always here to help!
mSpy support
Great support by Dan Barrett he solved…
Great support by Dan Barrett he solved my email issue quickly Thank you so much Dan Barrett
2 May 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the fantastic 5-star rating and for sharing your experience!
We're so glad to hear that our software has met your expectations and provided the reliable service you were looking for. It’s also wonderful to know that our team was able to assist you throughout the process.
If you ever need help again, feel free to reach out – we’re always here to support you!
mSpy support
Unexpected charges, no clear consent, and no refund
I had a very disappointing experience with mSpy.
I signed up for a 1-year subscription for around $120 while preparing to set things up on a device I didn’t yet have. Immediately after submitting payment, I was taken to another screen that had multiple additional packages already selected, with no clear option other than to continue. I assumed this was going to a confirmation or review page—but it was not. It processed additional charges without clear, informed consent.
As a result, I was charged roughly an additional $147 ($57 + $90) on top of the original purchase. That brought the total to well over $200 unexpectedly, which is not something most people budget for.
I had not even used the service at all. When I tried to cancel, I was routed through an AI chatbot instead of a real person. While the subscription was eventually canceled, they refused to issue a refund—despite the fact that the service was never used.
Being charged for add-ons without clear opt-in, followed by a difficult cancellation process and refusal to refund unused services, is extremely frustrating. I’ve now had to escalate this through my credit card company.
I would strongly caution others to review every screen carefully before purchasing and be aware of potential add-ons during checkout.
13 April 2026
Unprompted review
Reply from mSpy
Dear Valued Customer,
We sincerely apologize for the negative experience you've had. We take all feedback very seriously and want to assure you that it is never our intention to cause frustration or distress.
Regarding the charges, please note that any additional amounts deducted might be due to optional services or features that were selected during the purchase process. However, we understand how this could be frustrating and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Misleading
Misleading, false advertising, and liers. Company promises all these features, but when you buy - you only get a portion of the features depending on your setup, and they then try to upsell you shit that was already advertised. I paid for year subscription, because of deal and they won't refund my money - not even the remainder of the period. Absolute garbage company!
30 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please note that all compatibility details and limitations are outlined on our Compatibility Policy page.
We encourage all users to review our compatibility guide and product setup instructions before purchase to understand what features are available based on their device and chosen plan.
If you are experiencing difficulties or feel the product is not meeting your expectations, our support team is available 24/7 to assist with troubleshooting or clarifications. Please reach out via email or live chat, and we’ll ensure to guide you through the setup or explore possible solutions.
App doesnt update properly
App doesnt update properly. They want to reinstall everytime to fix. Trying to get real help cost more money. Phone and camera listening notifies user on their phone. Trying to get customer care is a joke. Stay away and dont use this software.
30 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Refund for a non-existent service
Hello, it's interesting that this, very good company, why is it offended when it is told the truth in its face. Who should be angry? Me, because you deceived me with false advertising for a service in your portfolio, I had to pay 37 pounds for a non-existent service, you took another 27 pounds from me (no explanation), the money goes into an Estonian bank (which has nothing to do with you), after my request to return my money, due to false and misleading information, YOU answer me "that you cannot return my money (for 15 days) due to reasons beyond your control". What is this, FRAUD "LIES" right? You have neither correctness, dignity and humanity. That's why I call you "ID...I", this is the smallest insult you deserve. You don't even have the dignity to answer me. I don't know where the authorities look for "Fish" frauds and false publishing information about stealing money from clients? I hope now that maybe you will be ashamed (if you know the meaning of the word) and return the stolen money (acquired through lies and fraud), please. Don't be affected by the truth!
20 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
First and foremost, we ask that you treat everyone with respect, regardless of nationality or race.
Regarding the charges, please note that any additional amounts deducted may be due to optional services or features selected during the purchase process. However, we understand how frustrating this can be and would like to help clarify or rectify any unintended charges.
Our goal is to maintain transparency and provide the best possible service, so we truly regret if this was not your experience. We would greatly appreciate it if you could provide us with your account details via a private message or email at support@mspy.com, so we can investigate your case further and ensure this issue is resolved promptly.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Dark pattern documented on video — COI proceedings active
I subscribed to mSpy in early 2025. The service stopped working after approximately four months. On March 22, 2026, mSpy automatically renewed my subscription for €188.40 without sending any prior notification — no email, no reminder of any kind before the charge.
I requested a refund on the same day via their live chat. No response.
I then attempted to cancel the automatic renewal through their website. The procedure involves 7 successive steps, including unnecessary re-entry of account credentials already known to mSpy. At the final step, the "Confirm" button is deliberately non-functional until you type a minimum of 15 characters in a free-text field. If you write "no longer needed" — too short. The button stays greyed out. This is not a bug. It is a deliberate design choice to prevent cancellation.
I have documented this on a YouTube video titled: "mSpy dark pattern — Cancellation button deliberately blocked under 15 characters (proof)"
Despite a formal notice sent on April 15, 2026 (Ticket #9674193), mSpy responded within 6 minutes with a generic script — without addressing any of the legal grounds raised.
A formal ADR complaint is now registered with the Czech Trade Inspection Authority under reference ČOI 57188/26/O100.
This is not a billing dispute. This is a documented dark pattern under EU Regulation 2022/2065 (Digital Services Act), Article 25, combined with a failure to notify prior to automatic renewal in violation of Directive 2011/83/EU.
UPDATE May 2026 — Full refund of €188.40 received following formal ADR complaint with Czech Trade Inspection Authority (Ref. ČOI 57188/26/O100) and publication of video evidence. The dark pattern on the cancellation procedure remains active.
15 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
We are sorry you are not satisfied with the service.
Please note that your purchase has already been refunded.
We would like to note for all readers that the text input field is provided solely to gather feedback so we can improve our service. We do not require anyone to share their true opinion; if you do not wish to leave a comment, you can simply enter a few random characters. In that case, the “Confirm” button will become active, as our system never restricts your right to unsubscribe.
scammers/fake app
scammers
program not function at all and when ask refund they ignore and keep ask useless questions then removed my account
never deal with these scammers they fake company with non function app
1 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
As we can see, our Billing Department has already provided you with alternatives, which you accepted.
If you come across any other difficulties, let us know, and we will gladly help!
Mspy not refunding and website misleading
Hello All
My name is Pam and I wanted to use the social media monitoring feature tool on an iPhone and when I looked on their website it they indicated that IPhones were compatible. Please see the screenshots from the website .
It becomes apparent that monitoring iPhones social media is not possible at all and you only get to know this once you pay a subscription , which then ties you in. There is a table that highlights the features available in android phones and iPhones. Once I found this out I reached to support for a refund but guess what they didn’t give me a refund but started offering options for different features I could choose from apart from the option of social media monitoring.
So I reached out and asked the again please give me my refund as they were not clear about the restrictions on iPhones.
I then revived an email from mspy saying I agreed to their term and condition and so they can’t refund me . Again I explained if they had stated on the website before I paid the subscription that social monitoring is not available on iPhones I would not have joined their service.
But mspy is continuously trying every excuse not to refund my money even though I haven’t used the service and even though they do not provide the service of being able to monitor social media on iPhones
My last email to mspy includes screenshots from their website showing that social media can be monitored
If you would like to reach out to me please feel free to contact me on pamkaur70
outlook.com
I am happy to support companies who provide a service as I work in telecoms and ccaas but this is unfair
23 January 2025
Unprompted review
Reply from mSpy
Dear Customer,
First of all, we want to mention that there are no mSpy accounts associated with your credentials, just as with any email conversations or chat records.
We sincerely apologize for any confusion or inconvenience caused. Regarding iPhone compatibility and social media monitoring, please note that due to Apple's security measures and restrictions, full monitoring capabilities (such as access to social media messages) are available after jailbreak or through our Computer solution. This method requires the installation of our Computer app and syncing with the target device for proper functionality. Please be aware that these features are not accessible through iCloud sync alone, as Apple’s iCloud system does not permit the retrieval of such data.
We encourage all users to review our compatibility guide and product setup instructions before purchase to understand what features are available based on their device and chosen plan.
Pay and get nothing that is promoted
This app makes promises that are so full of errors it borders on fraud. Whatever you think you are paying for rest assured it isn't. You will be given access and then forced to pay again because all you have paid for is a error prone unprofessional log in method to a world with more scammers offering more crap.
They go on ad nausium about all this info you will get from someone's device but they fail to mention that the target device needs to be available so you can install shit on it.
The highlight is that everything they said was possible they don't actually offer? Their affiliates enter the cycle at this point-they have bills to pay and more to offer. Ensure you have lots of card space.
17 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
As we can see, our Billing Department has already contacted you regarding this matter. Your purchase does not appear to be related to our company.
Please reach out to the appropriate company for assistance.
Thank you for your understanding.
It was good but it can be complicated
It was good but it can be complicated. However chat did help us.
21 April 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
Tech support with Johnny Smith was good…
Tech support with Johnny Smith was good enough. but there is no solutions for something in mspy..
22 April 2026
Unprompted review
Reply from mSpy
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
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