MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Thanks for a great service, such a quick response :)

2 May 2023
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Paul,
Thanks for choosing MS Cookers and Boilers to complete your Aga service. We're glad to hear you're happy with the work of our Aga engineer.

Rated 5 out of 5 stars

Great all round service

Great all round service, would highly recommend 👍

25 April 2023
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Robert,
Thank you so much for your 5 star review. It was a pleasure to repair your oil boiler. We look forward to seeing you next year for your oil boiler service.

Rated 5 out of 5 stars

Great Experience and Service

Very efficient service. Contact was easy and they kept me updated throughout via email and text. Engineer arrived bang on time.

Would highly recommend

27 April 2023
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Allan,
Thanks for your fantastic review. I'm glad we were able to help with your boiler service. We look forward to seeing next year for your annual boiler service.

Rated 5 out of 5 stars

Very efficient and tidy

Very efficient and tidy. Would highly recommend

20 April 2023
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Thanks Matt, we're so glad you found our Aga service efficient and tidy. It's so lovely to hear that our customers would highly recommend us.

Rated 5 out of 5 stars

Great service

Returned calls quickly and communication top rate when looking for new boiler quote. Job completed with no hitches and left clean and tidy. Top rate service - would recommend MS.

27 March 2023
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi David,
Thanks for your 5 star review, we really value your excellent feedback. We're so glad we could help with your new boiler and the Worcester Bosch boiler keeps your water hot and your home warm for many years to come. We hope to see you next year for your annual boiler service.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service - Great communication and a proper knowledgeable trustworthy tradesman.

Would recommend Richard to anyone.

15 March 2023
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Jane,
We're so glad we could help get that radiator working again. Look forward to seeing you later this year to service your new boiler we fitted last year. Thanks for the excellent review and your kind words.

Rated 5 out of 5 stars

Richard is quite a wonderful engineer

Richard is quite a wonderful engineer. He installed a new boiler and serviced a year later . He has excellent interpersonal skills and communication is second to none .
It is quite wonderful to get an engineer who has excellent knowledge of his products and honest , reliable and hard worker 100% efficient too

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Richard was exceptionally professional

Richard was exceptionally professional, arrived prompt on the day that was agreed. We had an existing oil Rayburn, Cylinder tank and Header tank removed and replaced with an external Worcester boiler with all relevant accessories, all work was carried out to a very high and efficient level with attention to detail very grateful.
Wouldn’t hesitate to use again and can’t recommend highly enough the work executed. Many Thanks C and D.

7 February 2023
Unprompted review
Rated 5 out of 5 stars

thoroughly recommend

Richard is extremely knowledgeable and efficient. He arrived when he said he would. Solved the problem and rang a few hours later to ensure that all was still working correctly. I would definitely recommend him.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Communication is excellent with timely…

Communication is excellent with timely reminders of appointments and arrives when he says he going to. Replaced our boiler a year ago, has just followed up with the first service and we are very happy with the work Richard has done for us!

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Richard did a great job putting in a new gas line for us so that we could pull out an old gas fireplace. Great service and left our house clean and tidy after a lot of messy work! Will definitely use his services again.

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Boiler change over .This company with their top man Richard…

This company with their top man Richard have just installed my new boiler, the service was more than 5star. It was a complicated procedure changing from an old normal oil boiler to combi and in a 200 year old cottage which provided many challenges but the job was completed to perfection and I thank Richard for the way he conducted the whole change over in just 3 days. Would without doubt highly recommend MS Cookers and Boilers. Derek Heaton

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service from MS Cookers & Boilers

Richard from MS Cookers and Boilers is efficient, friendly and his charges are reasonable. He recently did our annual boiler service (we also chose MSCB to install our new boiler a couple of years ago) and as usual he was easy to communicate with ahead of time, and did a couple of extra checks for us with no charge. I can recommend Richard and his company if you're looking for a heating engineer in the Huddersfield area.

3 November 2022
Unprompted review
Rated 5 out of 5 stars

MS Cookers and Boilers' First-Rate Service

I needed a replacement boiler and found MS Cookers and Boilers through the Worcester, Bosch Group, website and MS's Trust Pilot ratings.
Richard quickly responded to my enquiry, made a very informative home visit and promptly provided a competitive estimate.
Communication has been excellent throughout. I was advised of the process, appointment dates and what service to expect - which was then delivered. On site, Richard proved to be very competent and extremely hardworking: his friendly manner made me feel at ease.
The job was completed earlier than expected, refuse removed, and my home left tidy.
Writing as a very satisfied customer, I would certainly recommend Richard and MS Cookers and Boilers.

2 November 2022
Unprompted review

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