MS Cookers and Boilers Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is punctual, extremely polite, and always respectful of their homes when carrying out work. Consumers note that speaking directly with a helpful human rather than navigating automated call center queues makes a big difference. People appreciate the clear communication leading up to appointments and the straightforward online booking process. Reviewers also highlight the reliable, efficient maintenance of boilers and heating systems, noting that everything is left clean and tidy. Many consumers state they would not hesitate to recommend these dependable services to their friends and family.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with punctual,... See more

Staff

People report positive experiences with staff, frequently highlighting that team members are punctual,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very polite. Can actually speak to a helpful human rather than a call centre AI queue. Turned up on time. Communication excellent. Did a great tidy job servicing our old boiler. Will most certain... See more

Rated 5 out of 5 stars

Most competent, professional and trustworthy firm I have dealt with. Communication is excellent. You can track their arrival as they journey towards your home so you know exactly when they arrive. The... See more

Rated 5 out of 5 stars

Very efficient professonal and respectful of our home. They took their shoes off at the door which my wife really appreciated. Could track their approach via a location map so knew precisely when the... See more

Rated 5 out of 5 stars

Boiler service from MS Cookers and Boilers. MS Cookers and Boilers service our boiler annually. We always get a timely reminder that our service is due and Connie provides a friendly and easy way to... See more


Company details

  1. Gas Installation Service

Written by the company

Gas Safe and Oftec registered. Boiler installations company. Based in Huddersfield. Boiler replacements and new boilers installed locally, competitively and to a high standard. We want to simplify the process of getting a new boiler installed. we aim to provide you with all the information you will ever need when it comes to understanding the options when it comes to choosing your new boiler.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(296)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Telephone Assistance

Richard couldn't visit us for a few days and we needed something sooner. He told us where to obtain spares and how to fit them. Being a competent electronics test engineer it was straight forward and now everything is back to normal.
Thanks Richard your help is appreciated if your ever in the area we owe you a brew at the very least.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Richard of MS Cookers and Boilers…

Richard of MS Cookers and Boilers fitted me with a new boiler and was very professional at his job. From start to finish my property was left clean and tidy. I would definitely recommend this company.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Professional, exceptional service.

Excellent from start to finish. Richard was so professional and clearly holds himself to high standards. He replaced 2 boilers for me, one at my parents home and the other at my home. Both installations were exceptional and I would not hesitate to recommend Richard to others.

26 July 2022
Unprompted review
Rated 5 out of 5 stars

MS Cookers and Boilers

Richard at MS Cookers and Boilers arrived on time to service my boiler. Found a problem and ordered the part straight away and fitted it the following day and completed the service.
Very professional and I would recommend his services

21 June 2022
Unprompted review
Rated 5 out of 5 stars

We are delighted with the brand new…

We are delighted with the brand new central heating system and oil boiler we had fitted. Richard was fantastic to deal with, respected our home and was extremely professional and meticulous. As absolute beginners he helped us along and when we had extra requirements post install he was quick to follow up. Highly recommended and we will be using Richard for all heating servicing going forward.

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely marvellous

Absolutely marvellous . Richard arrived at agreed time he was prepared and industrious.
He has excellent interpersonal skills and excellent knowledge .
He cleaned took all refuse away and even hoovered .
He notified us at all times .
I can’t highly recommend Richard enough and he’s the most professional person I’ve met in a long time and an expert in his field

24 March 2022
Unprompted review
Rated 5 out of 5 stars

We can highly recommend MS Cookers &…

We can highly recommend MS Cookers & Boilers. They were courteous throughout and were always prepared to go over and above expectations to ensure we had hot water and heating during the process of replacing our ancient boiler. Communication was excellent throughout and the workmanship was of the highest standard and nothing was ever too much trouble.

13 February 2022
Unprompted review
Rated 5 out of 5 stars

Replacement Oil Boiler

Our oil boiler was on its last legs so we decided to replace. I rang Richard and arranged a quote. He was prompt and duly provided a competitive quote for a new boiler and flushing of our radiators which we accepted. The boiler was installed a couple of weeks later very efficiently and without problem. Richard was prompt, clean and tidy with his work and now we have a warmer house and peace of mind with the 7 year guarantee. Without question, I would have no hesitation recommending Richard if you require boiler services.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

New boiler Worcester bosch....

New boiler Worcester bosch..... Great service, quoted and fitted in no time at all, turned up dead on time, very polite, very clean pleasure to find a tradesman you can trust.... Thanks again Richard

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Super Service

We were fortunate that Richard was on an earlier appointment in our area, but still he changed his schedule to fit us in, and was here within the hour.

Richard is very knowledgeable with Aga cookers and had all the parts need to fix our problem.

We would highly recommend him.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

I spoke to Richard about a relatively…

I spoke to Richard about a relatively minor problem with our oil fired Aga we have been experiencing . Since I serviced the cooker it has been sooting up a bit. My wife found MS Cookers name on the internet and I rang Richard. He did not know me of course, but he was polite, courteous and more to the point of my enquiry, extremely knowledgeable and willing to share his thoughts with me.
In these (god willing) post CV-19 days with political correctness everywhere and not being able to speak to anybody directly about anything, this service was refreshing, helpful; I do not know this man , but he has got it right and I would not hesitate to recommend him. I just wished he lived in Gloucestershire . Thank you. M. Walter

9 November 2021
Unprompted review
Rated 5 out of 5 stars

We received helpful advice and answers…

We received a prompt response to our original enquiry and helpful advice and answers to our questions before making our decision. Installation was completed within the day and we are very happy with our new boiler.

8 November 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

HI Trevor, thanks for taking the Time to leave us a review. it was a pleasure to install your new Worcester Bosch 4000 Combi boiler with 10 year guarantee

Rated 5 out of 5 stars

Very Happy with our New Worcester Bosch Gas Boiler installation

From the very prompt response to our enquiry and a very quick reply with a quotation we were very impressed with Richard. As well as being very competitive on price he was also the most informative and understanding contractor that provided a quotation. The work was done on the agreed date within the agreed timescale to our full satisfaction. Nothing was too much trouble for Richard and minor amendments to the arrangement of the piping were made without complaint or extra cost. Being in the service Industry myself I really appreciated Richards Customer Service approach to everything he does. It’s a five stars from us plus a very strong recommendation.

4 November 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi David and Kerry. thanks for the great review. was our pleasure to install your new Worcester Bosch Boiler and Unvented cylinder

Rated 5 out of 5 stars

Replacement Boiler

I would recommend Richard from MS Cookers and Boilers to anyone wanting a new boiler installation. He responded very quickly to my initial on line query by calling me on my mobile and set up an appointment to assess my requirements. My boiler was very old and failing every now and again, so Richard was able to give me a fitting date for the following week which was amazing. He arrived on the specified date and time, did the job as requested, and cleared away any mess and the old boiler and fittings. Highly recommended - excellent job Richard 👍

24 October 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

HI Lorraine thanks for the great review. was our pleasure to install your new Worcester Bosch boiler

Rated 5 out of 5 stars

Replacement Boiler

Received a quote from Richard at MS very competitive price he came within two weeks of contact to fit new boiler excellent service throughout very clean and tidy workman, I have no hesitation in recommending him for any heating work. I only came across him due to reading reviews so they do work.

12 October 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Raymond thanks for the review

Rated 5 out of 5 stars

Perfect!

Fantastic work by Richard, removal of old junk, cleanup and installing a modern Baxi into a 30 year old system in the most awkward space ever!!
Highly recommend!

4 October 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Sam thanks for the review. We enjoyed installing your new Baxi boiler

Rated 5 out of 5 stars

Conscientious and knowledgeable

For many years I struggled to find anyone prepared to take on my Rayburn. Eventually I found Richard; his advice, calm and matter of fact approach made him a pleasure to deal with. I had every confidence in him and was not disappointed.
He decommissioned the obsolete Rayburn and installed a combi boiler, completely unphased by the idiosyncrasies of my 400 year old house.
I was very impressed by Richard's conscientious approach throughout the process.
I just wish he was based nearer. Thank you, Richard I appreciated you travelling from your usual area for me.

23 September 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Carolyn thanks for the great review, was a pleasure to install your new boiler

Rated 5 out of 5 stars

Richard expertly fitted a new bosch…

Richard expertly fitted a new bosch worcester boiler. It is a very busy time post-lockdowns but he fitted me in somehow. He is very polite and thoughtful to the customer. Would definitely recommend!!

13 August 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Mark thanks for the review. we Hope your new Worcester Bosch boiler will serve you well

Rated 5 out of 5 stars

My thanks to Richard for a professional job

My thanks to Richard for a very professional and high quality installation of a new external oil fired boiler and unvented hot water cylinder. All work was done to time and to a high standard including taking out an unsafe (very heavy!) Rayburn cooker and related pipework. Richard was very flexible about working around other work underway and also sorting out some additional issues along the way including some leaking radiators. We are delighted with the results.

12 July 2021
Unprompted review
MS Cookers and Boilers logo

Reply from MS Cookers and Boilers

Hi Peter, thanks for the brillaint review. was a pleasure carrying out your new boiler installation

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