MSC Industrial Supply Co. UK Reviews 1,585

•

4.5

Industrial Equipment Supplier

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quick delivery, and high-quality products. Many highlight the helpful and knowledgeable staff, who are often described as efficient and friendly, even for small orders. People appreciate the ease of the ordering process and the reliable next-day delivery. However, some customers experienced issues with delivery services, noting instances where parcels were delayed, delivered to the wrong address, or left exposed to the elements. A few people also mentioned that the delivery service is not as good as it used to be, specifically regarding communication about parcel arrival times.

What people talk about most

Delivery service

People report positive experiences with delivery services, frequently highlighting prompt and next-day... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledgeable staff,... See more

Product

Customers had positive experiences with product. Many reviewers praise the wide range of products, their... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and efficiency.... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more

Company replied

I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.

Company replied

Company details

Information provided by various external sources

As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.

Trust MSC to deliver

Written by the company

Solving your biggest business challenges: At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.

Next Working Day Delivery as Standard

Order before 6pm or 7pm online to receive next working day as standard

With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free

Contact info

7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
0800 66 33 55
customerservice@mscdirect.co.uk
mscdirect.co.uk

4.5

Excellent

2K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 5, 2025

Always a good service

Always a good service, speedy delivery and quality products

3 December 2025

Reply from MSC Industrial Supply Co. UK

Dec 10, 2025

Good afternoon

Thank you for taking the time to leave us a 5-star review. We love to hear from our customers.

Kind regards

Jenna
MSC Industrial Supply

Dec 4, 2025

25 November 2025

Reply from MSC Industrial Supply Co. UK

Nov 28, 2025

Thank you for taking the time to leave us a 5 star review.

We appreciate all feedback.

Kind regards

Jenna
MSC Industrial Supply

Nov 27, 2025

Well above the expected customer service !

I had placed an order via email, as I usually do, and normally just get an order acknowledgment after.
But today, Craig called to discuss the order and was able to offer a better price on one item and also advised that the other item was discontinued and offered an alternative. He kept me fully informed when there not sufficient stock to fulfil our order at the time.
Overall very impressed with this customer service, thank you Craig !

25 November 2025

Reply from MSC Industrial Supply Co. UK

Nov 27, 2025

Good afternoon Michelle

Thank you for taking the time to leave a review. I have passed the feedback on about Craig, and he is so happy to have helped and delivered great service.

We are so proud to have Craig on our team. He does an outstanding job always.

Kind regards

Jenna
MSC Industrial Supply

Nov 24, 2025

on time once again

15 September 2025

Reply from MSC Industrial Supply Co. UK

Nov 27, 2025

Good afternoon,

Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.

Kind regards

Bec
MSC Industrial Supply.

Nov 18, 2025

Excellent service as always.

7 November 2025

Reply from MSC Industrial Supply Co. UK

Nov 27, 2025

Good afternoon Bob,

Thank you for taking the time to leave us a 5 star review of our services. We appreciate your feedback.

Kind regards
Bec
MSC Industrial Supply

Nov 18, 2025

Overall good service

Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expected. I did contact customer services who assured me it was on its way but no offer of recompense despite paying for overnight

6 November 2025

Reply from MSC Industrial Supply Co. UK

Updated Nov 27, 2025

Good afternoon,

Thank you for your review.
We did try to call to discuss this with you but were unfortunately unable to get through so have sent you an email.

If you would like to call in to discuss this further, our dedicated Customer Support team are available on 0800 663355 opt 2 from 8am - 5.30pm Mon-Fri who will be more than happy to assist you further.

Kind regards
Bec
Customer Service Associate

Nov 14, 2025

Delivery

Order dispatched and delivered very quickly, and all correct. No complaints.

3 November 2025

Reply from MSC Industrial Supply Co. UK

Nov 17, 2025

Good afternoon Nick

Thank you for taking the time to leave us a 5-star review.

Kind regards

Jenna
MSC Industrial Supply

Updated Nov 13, 2025

Bosch GWS 76 angle grinder great price

Purchased a Bosch Pro GWS 12v -76 angle grinder. Next working day delivery and cheapest price I’d seen anywhere (it was reduced).
Very happy with MSC and would definitely use them again.

9 November 2025

Reply from MSC Industrial Supply Co. UK

Nov 13, 2025

Good afternoon

Thank you for taking the time to leave us a review.

We will soon launch a special offers page on our website with even more offers, so keep your eyes peeled.

Kind regards
Jenna
MSC Industrial Supply

Nov 12, 2025

Easy site to look around fast loading web pages

Easy site to look around fast loading
web pages and easy to place a order

7 November 2025

Reply from MSC Industrial Supply Co. UK

Nov 12, 2025

Good afternoon Graham

Thank you for taking the time to leave us a review of your experience.

Kind regards

Jenna
MSC Industrial Supply

Nov 5, 2025

First order

We are an Aerospace company and needed a tool delivered super quick. Very pleased with the service from MSC sales to coordinate the shipping.

31 October 2025

Reply from MSC Industrial Supply Co. UK

Nov 5, 2025

Good afternoon

Thank you for reaching out and leaving us a review.

We are pleased we delivered such a service; we know what our customers need, fast and efficient service to keep your business moving.

We look forward to supporting you more in the future.

Kind regards
Jenna
MSC Industrial Supply

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