MSB Solicitors Reviews 

Well informed and great help throughout the whole process especially in a difficult time after losing a loved one

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words.

A very special thank you to Jess Craige, who has truly gone above and beyond over the past 18 months. She has been absolutely amazing throughout, and her support made such a difference to me. I was extremely anxious about going to court, but she was there for me every step of the way and helped me through the entire journey.

Thank you all again — I will always be grateful.

Really quick, accurate and supportive help through a difficult subject

I was extremely impressed with the knowledge, dedication and clarity shown by my solicitor Steve. He provided clear, practical advice and always kept me informed. Thanks to their strategic approach and attention to detail, we achieved a positive outcome from a tricky situation. I felt supported and reassured at every stage.”

The job was done efficiently and on time. Some communication problems but probably my fault as I live in a remote location with poor mobile coverage.

Extremely slow service trying to buy a property.
Extreme internal miscommunication.
My case was passed from person to person.
Replying emails it could take several weeks and sometimes it was not even the person you were dealing in the first place.
I went to their office to sign some paperwork, it got mistaken 6 times in the space of one hour and I ended up having to come back different time as it was impossible to get it sorted on the spot.
Complaint multiple times about slow and poor service, did not change though.
In case of a future property I will never request their services again.
Jo was the only capable and actually proactive person in that firm. I will always be thankful to her for trying helping in the process.
Highly not recommended.

It was a very stressful time for two over 70s. But Helen and Gayle were always helpful even when a melt down from me could happen. They covered all the difficulties of buying and selling with a fine tooth comb. So thank you all. Kind regards, Ann and John Currie

Lindsey was amazing.
Communication was excellent and she explained everything easily and thoroughly throughout the process, which was an extremely stressful time for myself. I cannot thank her enough. Also a mention to Annie Rose. Thank you so much ladies.

I’ve used MSB before and will do so again. They’re always personable and easy to speak to, nothing like the typical conveyancing firms that rely on email-only replies. Despite some issues with my buyer, Molly kept me informed throughout and remained professional and patient the whole way. Highly recommend.

Would recommend this solicitors to anyone needing expert,to the point professional people to work with,absolutely wonderful,took great care of my case ,but also me!did not bother me with any un necessary worries,kept things straight to the point.cannot thank them enough for there expertise and professionalism

The women looking after me where called Jessica and another lady Renn, they where very professional and very sympathetic to my situation and made everything so easy for me when it was a challenging time, I really appreciate all their hard work and can’t thank them enough! MSB have been AMAZING

BEWARE - Do not deserve even 1 star!

MSB Are the solicitors that our commercial mortgage company are using but we are paying MSB’s bill.

Our experience of MSB so far:
Long story short:
Completion date has fallen through approx 5 times - it seems clear that it’s MSB’s fault.
Delay is so long we may lose our commercial mortgage or the commercial property we are buying or both - seems clear it is MSB’s fault.

From the outset MSB Left our case with a trainee and when we complained they still did not get one of their solicitors involved but instead an associate/legal executive.

Our solicitors are astonished at what is going on and so are we!

Despite numerous complaints up the chain we have been ignored!

We believe that we have been misled by them numerous times! They even tried to lie to us saying we had no right to complain as not the client yet we do have a legal right as the payee.

ȚO BE FRANK Our mortgage company should not have them as one of the solicitors to “choose from” as they clearly are not up to the job!

As pointed out to MSB and the mortgage company, this has caused us a lot of stress, time and financial losses and could jeopardise our current business which operates within the building that we are attempting to purchase: They appear not to care at all! Communication is very lacking!

UPDATE: you will see from their response below that they are in denial that WE CAN complain as we are the consumer as in we are paying their bills! THIS IS OUR LEGAL RIGHT!
And our solicitor has complained numerous times to no avail!!!

10/10 service

Great solicitor

Really easy to talk to, great advice and all together great work going forward.

Thank you

Helpful, thank you

I have now had conveyancing services from MSB twice, once in 2018, when I was a property buyer and again this year, 2025 into 2026, for the sale of a property.
They have been consistently excellent throughout, I would definitely use their services again and would recommend them to anyone buying or selling in the NW.
This year Gayle Hough and Helen Backstrom both did great work in making sure the sale went through as efficiently as possible, but the team member I had most contact with was Charlotte Bayliss and I cannot thank her enough! Charlotte has absolutely kept the sale on track and me informed and updated throughout.
Thank you MSB team.
R. Cawthorne

Amazing solicitors, always kept up to date.

Excellent and client bespoke service. I would recommend MSB solicitors anyday.