MSB Solicitors Reviews 

240
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and supportive approach, making them feel informed and cared for throughout their legal processes. The service provided is frequently highlighted as excellent, with many appreciating the quick and effective handling of their cases, often exceeding expectations. Reviewers are particularly impressed with the prompt response times and clear communication, which helps alleviate stress during complex situations. However, some people were dissatisfied with the contact experience, citing extremely slow service, delayed email replies, and difficulty reaching anyone by phone. These customers also noted issues with internal miscommunication and having to constantly follow up to ensure progress on their cases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's patience, understanding, and... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful replies... See more

Customer communications

Reviewers mention negative feedback about contact, with many consumers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 5 out of 5 stars

I’ve used MSB before and will do so again. They’re always personable and easy to speak to, nothing like the typical conveyancing firms that rely on email-only replies. Despite some issues with my buy... See more

Company replied

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(240)

168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

highly recommended

highly recommended

9 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to the team.

Rated 1 out of 5 stars

Hidden fees, no clear policy

I needed to delete my previous review. Hidden charges. Very disappointing. Asked me for more money without any work done . I wouldn't recommend MCB Solicitors.

2 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

My partner and I recently bought our…

My partner and I recently bought our first home, and what we had always been told would be one of the most stressful experiences turned out to feel effortless thanks to Helen and her team.

Amba, Emma, and Kirsty were superb throughout, providing reports promptly, clearly explaining all the details, and making what could have been the most complicated aspects of the transaction easy to understand. A special thank you also to Georgia, who handled the exchange and completion so efficiently, keeping us informed at every stage. We are incredibly grateful for her support and communication.

Helen is an exceptional legal professional, she was extremely thoughtful, approachable, and highly knowledgeable. She took the time to walk us through the more complex elements, ensuring everything was clear and reassuring us that she was there to help. She made us feel completely at ease, and we had full confidence that her team would handle anything that arose.

It was truly refreshing to feel so well looked after during such an important milestone in our lives

13 April 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your amazing review to Amba, Emma, Kirsty, Georgia, Helen and the rest of the property team.

Rated 5 out of 5 stars

You have all been wonderful with the…

You have all been wonderful with the matter and really happy with the service of the remortgage for the buy to let property. You completed on time to avoid higher interest payments with the old lender, thank you again.

9 April 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the property team.

Rated 5 out of 5 stars

Very professional staff.

Very professional staff.
Complecated issues explained in simple terms.

10 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Absolutely fantastic in every way

Absolutely fantastic in every way. The entire team was professional, punctual, courteous, diligent and supportive. I couldn’t be happier with the service and support provided.

7 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Amazing experience very lovely snd…

Amazing experience very lovely snd supportive thank u<3

8 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Wish I could give 100 stars!

It's hard to put into words the level of gratitude I have for Lucy Neild (Solicitor) and Jane Sampson (Counsel) at MSB. My children and I have gone through the hardest time of our lives and they supported us through a very difficult legal process while giving reassurance and handling it with sensitivity, clarity and determination. They always took the time to ensure I understood my options, explained processes clearly and made me feel supported in every decision. I am truly grateful for everything they've done and wouldn't hesitate to recommend their services to others who need both strong legal advice and representation and genuine care. Thank you also to Abigail Eves and Mollie Hart for their support in court alongside Jane.

8 April 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind amazing review to Lucy, Jane, Abigail, Mollie and the Family team.

Rated 5 out of 5 stars

Could not be more impressed with MSB

Could not be more impressed with MSB, efficient, effective and made the entire process straightforward. Would definitely use them again!

2 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 5 out of 5 stars

Very helpfull and arranged everything I…

Very helpfull and arranged everything I asked for, very understanding

2 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the team.

Rated 3 out of 5 stars

Service levels differ from office and contact

I did have to re submit information a few times, as was passed to different contacts on conveyancing matters. I felt I did have to chase on a few occasions for an update. It was a long time since I have needed conveyancing service, and I felt a bit more explanation and guidance through what would happen would have been helpful. It seems the service differs office by office as I have used MSB Widnes and they communicated really well.

19 March 2026
Rated 5 out of 5 stars

Domestic violence

Very helpful in all my needs, acted promptly which made me feel assured

1 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the Family team.

Rated 5 out of 5 stars

In my opinion MSB Solicitors handled…

In my opinion MSB Solicitors handled the sale of my property efficiently and in a professional manner. I was very happy wth them.

1 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to the property team.

Rated 2 out of 5 stars

Very poor only 1 solicitor on duty that day…

Very poor only 1 solicitor at the courts I didn't get to meet the solicitor till 2.30 PM and that was her running around the courts in an out as quickly she could u had to phone the office 3 times asking where my solicitor is and can u send her to me I arrived at the courts 8.45 am an I didn't speak to the solicitor till 3.25 PM also she didn't even speak about my case I would off been better representing my self that day I'm sorry if don't like my feedback well I'm only telling the truth. Steven taaffe

11 November 2025
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. The worst experience buying a house with them as the sellers solicitors. Staggering levels of incompetence. Please do not use these solicitors when purchasing a house if you want to preserve your sanity.

1 April 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

Absolutely useless

Absolutely useless, even mortgage advisor has black listed them......

31 March 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Caravan Park dispute

David was extremely informative and extremely professional. He dealt with my case excellently. I would recommend him 100%

23 March 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to David and the team.

Rated 5 out of 5 stars

Will and powers of attorney

Robert was very professional, informative, gave great advice and was very patient. Excellent service. Great communication.

23 March 2026
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 5-star review.. We will pass on your kind words to Robert and the team.

Rated 4 out of 5 stars

Flat purchase

MSB assisted me with buying a flat, which ended up being a little complex as it involved a Deed of Variation with three sets of solicitors involved. Eve Gallagher was very helpful at helping me negotiate through the process and answering multiple phone queries but, overall, I felt it was a little slow as we only just squeaked under the deadline hence four stars rather than five.

27 March 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

Thank you for taking your time to review our services and giving us a 4-star review.. We will pass on your kind words to Eve and the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look