MSB Solicitors Reviews 

247
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness. Many highlight the excellent service, noting how quickly and effectively cases were handled, often completing complex processes. Communication is frequently described as outstanding, with staff being responsive and keeping clients well-informed. However, some people were dissatisfied with slow service, mentioning that email replies could take weeks and that they struggled to reach staff by phone. There were also reports of inefficiencies, such as repeated requests for information, paperwork mistakes, and delays requiring customers to prompt action.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents were patient,... See more

Response time

Customers generally report positive experiences with response times, noting prompt and helpful replies to... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising the understanding, empathy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor. Then my file was passed to Antonis Paplomatas, he progressed... See more

Company replied

Rated 4 out of 5 stars

MSB solicitors carried out the conveyancing for my leasehold apartment in Liverpool. Pamela Chan-Ashraf and her team were very efficient and the sale completed within 4 months. I was kept informed thr... See more

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(247)

172 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emma was excellent

I have just completed on my new home with the help of Emma Lynch who was brilliant and very on the ball. She was always available on the phone and very prompt to respond to emails. I would definitely recommend Emma to oversee and provide excellent advice on house purchases.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Robert Lee at MSB was excellent as we…

Robert Lee at MSB was excellent as we wanted a Deed of Variation on an existing Will.
Really personal touch, helpful at all stages of the process and all sorted very efficiently.
I can highly recommend Robert and the team at MSB
Many thanks -
Neil S

19 May 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend

I would not recommend. Wasn't helpful fight against you and don't fight for or with you. If I could put less than one star I would.

1 April 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 2 out of 5 stars

Could never get hold of anyone on the…

Could never get hold of anyone on the phone. Nothing was ever explained. Constantly chasing. Made the process of selling and purchasing a lot more stressful.

8 May 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

The solicitors I dealt with for…

The solicitors I dealt with for conveyancing kept asking for information that they already had . We’re slow and inefficient and got the final payment wrong until alerted

13 May 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Fantastic

Fantastic, Amelia, Abbie and the team are at MSB solictors.

I cannot thank them enough, throughout the entire proceedings.

Very friendly, understanding and empathetic with myself and how sensitive the matters i faced, were.

I will always be using MSB Solictors for any legal matters, which they can undertake and recommend all my friends and family.

Very big thank you and appreciation.

Nad 😊

24 April 2026
Rated 5 out of 5 stars

Extremely professional helpfull law firm…

Extremely professional helpfull law firm, they handled my case with the care and understanding it needed. They do the hard work on you behalf. And never failed to update me with the latest updates. Their reception team are also the loveliest women I've ever come across, they went out their way to make coffee and biscuits on several occasions. And handled any conversations that I had with them ... with care,intelligence,and none judgement. Thanks for everything x

22 April 2026
Rated 1 out of 5 stars

Waste time

Didn't do any work keep asking for more money
They after your money nothing else

17 April 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Can’t Thank Jessica Craige enough for…

Can’t Thank Jessica Craige enough for the support she has given me over the past year. The professionalism is to the highest standard, communication has been amazing with Jess when I’ve needed to speak to her she’s been there via email or phone. Honestly she’s took so much stress away from me, she is a credit to your firm and would 100% recommend.

22 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look